Firstly what an amazing weekend we had in London, I came across Hen Heaven online by chance and within a few hours I had a hen party organised over the phone with the help of the agent at Hen Heaven. I was responsible for a fun packed weekend for 16 girls in London. I explained exactly what I wanted and Hen Heaven provided. AMAZING from start to finish. Hen Heaven booked us a top class hotel in the city centre, arranged for our activities and entry to the bars that we wanted with our names on the guest list so no queuing. The icing on the cake was the night at Tiger Tiger on the Saturday, we had a drinks package which was champagne (Moet and not your cheap rubbish) Vodka, shots and Sparklers.... To say the Bride to be was impressed was an understatement. Throughout the 8 months preparation Hen Heaven were great at keeping in contact with me via phone and email, If I asked them a question I always got a reply back within a timely manner. I was overall really happy with all contact from Hen Heaven. I have already started to recommend them to others and will continue to do so in the future. I wont hesitate using them again as they took the hassle out of the whole experience. Thanks to everyone at Hen Heaven.
21 girls with 1 mission - To make sure our bride to be had an awesome hen weekend.....................And boy did she!!! From the moment we walked through the hotel doors I knew we were in for a top weekend!! Our hotel was awesome, so accomodating to our large group and the facilities and rooms exceptional! We had a funfilled weekend planned, which included - Cocktail making, Que jump at Strawberry Moons, River Boat Cruise along the Thames, self guided bar crawl and afternoon tea & champagne at our hotel! And with all of this we even managed to fit in a quick sauna at the hotel Spa!
I really can't explain how much of a fab weekend we had and we were a mixed age group, ranging from about 21 to 56! We all came home absolutely exhausted but smiling about the fun and laughs we'd had over the weekend.
Our Bride to be didn't stop smiling so I think our mission was accomplished!!
The booking process was easy from start to finish. The event coordinator was really helpful and gave suggestions on which of my ideas would work best and was very knowledgeable about the activities.
Once booked it's really easy to keep track of payments and everyone can pay separately meaning I didn't have to pay an astronomical fee for everyone upfront. We only had to pay in full 6 weeks before so also had plenty of time to save up.
The apartments we stayed in (Laystall Apartments, Manchester) were super clean and a much higher standard than I expected. We had next door apartments too so were all together. The only thing I didn't like was that you couldn't have any guests after 11pm and this was strictly adhered to by security so I did have a bit of trouble trying to get our stripper in!
The burlesque experience was fab and very close to the apartments. The trainer was really enthusiastic and friendly.
The party bus was also awesome and we got free q-jump entry to all the venues and a free shot in each. The organiser also texted me a couple of days before so that I knew who to contact if there were any problems or we lost her on the night, which was a really nice touch.
Overall the weekend was great and I will definitely be using Hen Heaven again in the future.
I used hen heaven to organise my Sisters hen party. We did a cocktail mastercalss at Revolution in the afternoon which was fabulous and had a meal in the evening at the Living Room and entry to Oceana Nightclub. Everything ran perfectly, there was loads of alcohol included in the mastercalss and everyone got involved, The service provided by Hen Heaven itself was also superb, they did everything to accommodate our needs, the booking and payment process were simple and easy. Overall a great experience and I would definitely recommend Hen Heaven to anyone who is organising a hen party!
Nothing has been too much trouble for this company from beginning to end! They have communicated excellently.
They were very accommodating even when some of the girls missed the deposit deadline.
Our weekend was fantastic we went for one of the cheapest packages and as such I was expecting to get what we paid for (as in a low standard hotel and lack lustre activities) however the hotel was so friendly and clean we ended up staying there for dinner after we had all checked out and the meal was fabulous!!!! The activities were brilliant and we all had an awesome time. The bride had a big cheesy grin on her face all weekend.
Hen heaven totally took the stress out of the whole thing for me and I would absolutely use them again!
I will certainly be recommending them to all of my engaged friends.
If you are looking for one of these companies to sort your stag/ hen for you I wouldn't look any further!!!!
As a hen party of over 35s we wanted something a little tamer than your average blackpool style hen do. I booked two nights in Manchester, nude life drawing and a visit to the birdcage (drag queen club). Obviously I trip advised the hotel before booking. The guy who took our booking was great BUT every time I rang I spoke to someone new who was always more clueless than the one before. We had "surprise" single supplements and very last minute itinerary- not great when you work full time and are organising people from around the country.
Best bit was a call to say they had to change our hotel due to no availability and increased charges. The hotel they were swapping us to was awful- just two stars on trip advisor. I rang the hotel myself to be informed there was availability and the rates had not increased since we booked. I rang hen heaven to be told they would absorb the extra cost- er there was no extra cost?!? The hotel was lovely in the end but a lot of extra stress for me who was organising it on my own.
To be fair the nude drawing was great fun, but like I say I could have googled it. Oh and don't forget the minimum number of people or- once again- another supplement.
The time on the itinerary for the club was 9pm- didn't open til 10pm. Once again I had to ring to confirm.
I booked with hen heaven for less work, it wasn't. Only good thing was the paying, you do it on line so everyone responsible for paying their own. But a few dropped out (as they always do, if you can't come just say!) so we lost their deposits where as if I'd booked it myself it could have gone into the wine fund.
Just back from my sister's hen weekend which I booked through Hen Heaven. Had a great weekend but if I could do things differently I would NOT of booked through this company. I don't like to complain but if I can stop any other bridesmaids or hen parties having the stress and hassle that I had by writing this review then I will. From the minute I phoned up this company I was reassured it would be value for money, hassle free and they would take care of everything. As the only bridesmaid and 10 hens going on the hen weekend I thought.......great!!! This was not the case. When you initially book they ask for a rough number of people attending but as everyone knows people pull out or circumstances change. I got reassured that it wouldn't be an issue if numbers dropped as long as I told them before a certain time. Well my numbers dropped from 14 to 10 and I emailed them in plenty of time (before any of the girls paid their deposits, it was only the first £50 to secure the weekend that was paid by this point) to be hit with the fact I would face charges regarding the apartments. After emailing back and forward and several phone calls I was eventually told that in this case I wouldn't face a charge because it had fallen on an even number (what difference did that make, no deposits had been paid and we had apartments not hotel rooms). Although this worked out well i had the hassle of speaking to several people to finally be told I wasn't facing any charges! However they did say 'you should of checked the small print'. The small print that as we know no one really has time to read. Then 2 weeks before the hen weekend I personally phoned up the apartments that hen Heaven had confirmed and told me were booked months previously to ask if they could recommend any taxi numbers to be told my reservation had been cancelled. Panic set in and when I phoned hen heaven they said this was not the case and they didn't know what I was talking about but would get back to me ASAP. One day later I still hadn't heard anything. I emailed the apartments again for them to tell me AGAIN I did not have a reservation with them, it had been canceled by hen heaven and I should contact them. Another phonecall and email to hen heaven to be told again it was being dealt with. Eventually they got back to me telling me no everything was still the same then later on that day they contacted me again telling me No actually we were no longer in these apartments and they had moved us. So it took for me the CUSTOMER to inform THEM that the my party was no longer in the apartments they told me in my itinerary. Can I also add this cost me over £9 in phone calls to sort this problem out. The apartments we got moved too were also further out from the activity we were doing on the Saturday. So I approached them asking would they as a good will gesture and for my hassle and stress give a little contribution to the travelling from the apartments to the activity. I got a polite 'definitely not' reply. Well if that's not bad customer service then I don't know what is. Coming from myself that works in retail. To round this up Hen Heaven are very happy and quick to take the money off you for the weekend however when it comes to bringing all the wee bits together and taking responsibility for things then this is not their strong point. I have another hen party next year to organise and I 100% will not be using this company which is actually quite upsetting as I had high expectations and was sadly disappointed.
I found the customer service great from start to finish, I was constantly adding guests on, taking guests off and everything was done straight away. Any questions I emailed with were replied to within a couple of hours. The booking process was simple and I even had some things chucked in for free. I needed a 3 bedded room as I had an odd number of guests and when Hen heaven rang they could have just said I needed to pay a room supplement but they didn't, they rang the hotel and enquired about a 3 bed room which the hotel had thus saving me £70. The activities we had were brilliant and we had no problems when we got there everything had been sorted. I would definitely recommend Hen Heaven over the other hen companys. They are brilliant value for money and everything went as smoothly as it could. My friend also used them for hen party in August last year and hers was just as good.
This company is awful the customer services to start with is great because they want the sele BUT the person I was bookin with was (new) and gave me incorrect information and didn't tell me the important things. I had called many times trying to correct the mess they made. In the end so many things were incorrect we wanted to cancel and book the hen weekend somewhere else I was told we could not get a refund even tho the services was awful and we were miss sold the weekend. Once they have your money they want nothing more to do with you. I wish I had read the reviews on this company before if I had known they were this bad I could have saved myself and other hens a lot of time a stress. Do not use Hen Heaven.
Absolutely amazing cocktail party organised by Hen Heaven at the Revolution vodka bar in Brighton. You would not regret doing this! The lady who helped me organise it did a great job, very helpful and patient. Made the job of finding something for a lot of different girls to enjoy very easy. Amazing value for money probably the cheapest night in Brighton around. We only had six of us girls there instead of the eight so still got the extra drinks and the snacks afterwards were definitely needed after all that drinking. The staff at Revolution were very helpful and friendly, especially about the lighting situation as one of the girls has epilepsy so had to make sure all was ok for her which they did automatically once it was mentioned. 5 stars isn't enough! Don't think I can say a bad word about it! :)
So 8 of us have just come back from a long weekend in Marbella for our friends hen weekend and it was the best weekend ever!! We laughed the whole weekend!! We used Hen Heaven to help us out and they were brilliant! They sorted out our hotel which was in the perfect location of San Pedro right next to a supermarket, taxi rank and lovely bars and restaurants, they arranged our transfers and a spa day which was simply perfect!! They were super helpful with any queries I had, the whole process was simple and stress free! Marbella is beautiful we spent the whole weekend feeling like VIPs and because we went out of season we pretty much drank for free all night! Puerto Banus is amazing! The bars are great and the people are lovely! Cannot fault a single thing and will be going back there as a weekend was just not long enough! Thank you Hen Heaven for making it such a momentous weekend!! One we will ever forget!
Absolutly hilarious, best weekend I will ever have!! Nude life drawing was the best ice breaker for my 2 families to integrate!! Followed by a superb comedy club, and dancing feet on at Oceana. The next day was our lazy day in our spa and superb treatments at Nottingham Park Inn with Vicky at Revive, lovely lovely lovely lady and treatments and knowledge of a high standard. Then cocktail making, will definatly book again with the girls, wished i'd known about this years ago, the fun nights we could of had there!! then last but definatly not least, The Ladies Only river cruise........ once in a lifetime and not for the faint hearted! HILARIOUS. The weekend could not of gone any better, every single lady that came on my hen weekend is still blushing and laughing til our sides hurt! Superb weekend !!!!!!!
I booked the Cocktail Experience in Amsterdam through Hen Heaven for my friends hen do, which was last weekend and what can I say we had an absolute ball :)
The activity took place in a bar called the Coco Lounge, the staff that ran it were fantastic, they let us really let our hair down and have a great laugh, so much so that we went back there again in the evening were we danced on the tables to the wee small hours!!
I am so glad we booked the Cocktail Experience it was great value for money and truly made our weekend totally amazing :)
I used hen heaven to organise my best friends hen weekend. We went to Blackpool for the weekend and had a 3 course meal with a drink at pizza express on the Friday night and cocktail making on the Saturday night at vodka revs. Both events went really well, the meal was really good value for money with great service and the cocktail making was an amazing experience which the hen thoroughly enjoyed. You got loads of alcohol included and everyone had a go, the staff were so much fun which topped it off for us! The hotel that we stayed in was also very good, the people that ran the hotel were lovely and very accommodating. The breakfast was lovely and the rooms were nice as clean. The contact and customer service I had with the hen heaven office from the first enquiry was brilliant and I was very happy with the reasonable cost, booking process and organising of everything!
I would definitely recommend to book with this company!!
As the bride I was delighted when my hens booked this for me. I have been through a lot this year - being diagnosed with cervical cancer last year, going though chemo and radio therapy I thought this would be a good way to celebrate my wedding and also the end of my treatment. Unfortunately I now need more treatment and was hoping the company would change the dates given all the promises they make on their website. This was not the case and I am utterly discussed given that I may not now even be able to go on my own hen do down to their negligence and lies.
In short the company are an absolute disgrace. We booked for my friends Hen do back in April given that the company promises on their website: that if people cant go they wont be charged. Since then two of the 16 girls have fallen pregnant and wanted to only stay for one night rather than the original two. In addition the Bride was diagnosed with cervical cancer early last year, she was in remission when we booked but has now been told she has to have further treatment. Hen Heaven failed to meet their promise and charged for the girls who cant go and wont change the booking even despite more than 50 e-mails. Disgusting customer service would recommend you avoid this company at all costs. Hen HELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We had a brilliant hen weekend for my sister. I found all of the suppliers that Hen Heaven deals with to be great. We travelled to Bournemouth on 6th Sept. I found that Hen Heaven themselves are a little cagey about what is and isn't included with certain activities. For example they did not make it clear that we would have to pay for entry to Lola Lo's bar (we got a discount on the entry fee). There were 30 of us and I would have thought that entry would have been included and if it wasn't, we would have been told. We were also advised that we could chose the music to do our Girl Band Experience to, but this was not the case so we dressed the hen as a Spice Girl and we all had matching masks, but found out later that we had to use the music that they provided. (Not a big problem, but if we had known from day one we would have dressed the hen according to the music provided). Finally, it was not made clear that our Pary Bus would be shared experience. Again, it turned out not to be a problem as the other hen & stag parties on the bus with us were great fun. As I said we all had an amazing weekend and this in no way ruined it but I feel that Hen Heaven should be much more transparent then they are. Again the rating is based on Hen Heaven and not the suppliers they use - they were all fantastic.
Hen heaven were easy to use and really good value for the money. We stayed in a beautiful hotel, the rooms were lovely and had a great breakfast. We had the Burlesque dancing and the cocktail making classes. The burlesque was great fun, the tutor excellent and we got to video the footage and managed to learn a whole routine. The cocktail lessons were brilliant and we thought it worked out cheaper than actually buying all the cocktails we drank!! Would definitely use Hen Heaven again.
I booked my sisters hen weekend through hen heaven and couldn't have asked for a better service from start to finish. The staff were very helpful and prompt when answering any of my queries, and the website was really easy to use. We had a bit of difficulity finding the reception for our apartments as it was not sign posted but one call to hen heaven soon got us to exactly where we needed to be. We had accomadation for 8 people for 2 nights, a dirty dancing experience, cocktail making experience, a 2 couse meal and VIP club access which were all extremly good vlue for money. If i'm ever asked to organise another weekend i would definatly use Hen Heaven again. Thanks for such a fab weekend.
Hen heaven was easy to use And great value for the money, we stayed in a 5+ hotel with spa, had a beautiful meal and free champaign at a friendly restaurant, staff were all very nice.... Hotel had a footman, never saw one before, staff in hotel were very friendly equipment was high class, breakfast was self serve and could go up many times if wanted. our hen nyt was great fun we went to the cabert show, the club after wasn't good but we had fun anyhow... Would defo use again they had such a variety of things to choose from on the weekend...