sadly due to that nature of reviews (that they take time to leave) most people only leave then when things go wrong this im guilty of too
i have placed 11 orders with the above site, for amounts in the area of £13k
10 of those order ware promptly shipped / delivered 3 - 4 working days after the site received my payment,
tho 1 of the orders was lost by either DHL or parcel force on the 22th (july) of last month, (witch i know has nothing to do with heubach-edelmetalle), tho the way my emails to it have been handled are truly poor customer service, and as of the 8th of this month (aug), have been ignored all together,
and altho im sure the outcome with be the order get resend in a few months, a little customer service when im asking to be kept update on whats going on wouldnt be to much to ask for an order worth just under £900
when things good well there good well when you need customer service, sadly there is non,
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