Having read review below, I wished I'd visiting Trust Pilot website before placing our order. We ordered a month ago and spent £780. Like the reviews below, was fobbed off with excuse after excuse. Sent email which was not acknowledged. Today horrified to telephone and find number unobtainable. Have read with interest the review below about contacting Watchdog and the like and shall definitely be doing so. This was furniture for newly decorated and carpeted bedroom. Can't order anything else until we're placed back in funds from this bunch of idiots at HIP-FURNITURE or by my credit card company which is obviously going to take time. From hacked off of Hertfordshire :(
The telephone number for this company has been disconnected or discontinued according to the BT message. They don't respond to emails. Is the company still trading? We are still waiting for an order placed on 13/11/13. The money was taken immediately. Have set a dispute in train with the credit card company.
Try 0131 225 7830 They will answer as Gardeners World but it is the smae receptionist for about 20 companies including Hip Furniture all operating frm the same address, The receptionist can put you through to Hip Furniture. The parent company is called Huan co uk
Lindsay Brown found this review useful
Ordered lamp, no lamp arrived after three weeks. Lots of ignored emails and promises of call-back. After two months they agreed to a refund which never materialised. I made a complaint to my credit card company who were none too helpful until I started quoting the Consumer Credit Act. I've learnt a lot about consumer law though.
At one point the guy I spoke to said "we only call you when we have something to tell you". When I suggested a reply to acknowledge receipt of a complaint I was stone-walled. Appalling customer service. Ten years of online shopping - never have I met such s#%t service.
Went to BHS and was treated properly by professional staff.
They will take your money, tell you the product is out of stock, then fail to deliver a refund despite numerous calls and emails.
Tomorrow I'm starting a dispute for the transaction with my bank, and have let a couple of consumer watchdogs know given the huge amount of reviews online saying the same things.
7-14 days delivery, I don't think so!!! I only ordered a nest of tables, payment was taken at time of order and at 14 days I contacted the company. The communication and service is shocking. I wish I had seen these reviews before I used them but to be honest, I live in Edinburgh where the company is based so not quite sure how it was so difficult to get my goods to me or at the very least communicate and respond to emails. I could never get through on the the phone either. I started a dispute resolution with my credit card company and low and behold the goods arrived, still no response to my emails though. I did feel like not accepting the order (which comes from a company down south, go figure!!!) but by this point I just wanted my furniture!!!! I had taken everything else to charity months before! Tables (on sale), I must say, are beautiful but wherever you live it would be easier to collect yourself!
We saw a nice corner unit from hip, so we ordered it! When it was delivered, 5 weeks later it was damaged, so we waited 2 weeks for it to be collected. Then after another 4 weeks another one came, also damaged! We sent it straight back with the courier Furdeco and asked hip for a refund! After a hundred phone calls and many emails later, we still had no refund. Hip customer service is very poor, [name] and [name] are the people we spoke to and to be honest they just kept fobbing us off with every phone call we made! We eventually found out through our bank that they could get the refund for us, so we went through them to get our money back and had to fill in lots of forms and provide proof of our problems with Hip.
Also the product description of our corner unit was wrong, and has still not been changed on there website! Never ever buy from this company!!!!!
I had been looking for a very small bedside table and I found the right size at Hip furniture.
Unfortunately the item was out of stock but I was told it would be in the following month. I decided to wait.
It was delived as expected. It came within the specified time. It was very well packaged and it is a beautiful piece of furniture and extremely well made.
They made my life a misery trying to get a refund from this company who after taking my money for an item, they told me it was out of stock. This is a very underhand sneaky tactic. When I called them they gave me a different company name, so I think they trade under different companies.
Helen Ellis found this review useful
I ordered a black leather sofa bed and it came on time and in one peice. It represented good value for money and we are very happy with it, as it looks good and feels solid. I will definitely consider using the company again. Especially above the likes of Argos who seem to be a walking disaster area as far as furniture is concerned!!!
I have been looking for a long time for black fabric armchairs in a style I liked at a price I could afford and I finally found the Florence Knoll inspired chairs at Hip Furniture. The only problem was they were grey. I was told if I waited 10 weeks I could have them in black. They arrived well packaged and requiring only the legs to be attached, which I managed despite being a 62 year old woman! They fit perfectly into my room and suit the style and were well worth the extra waiting time. I would not hesitate to recommend Hip Furniture.
I ordered from this company via a recommendation from a friend - I so wish I hadn't listened!
I ordered a table and chair set, £222, my order was processed and I was told to expect delivery in 7-14 days. All good so far! Then 3 weeks later I chased it up, I was then told it would cost an extra £150 for delivery, at which point I cancelled my order. As many people here have stated I was told 7-10 days for a refund to be processed - which in my opinion is way too long but I gave them the benefit of doubt. It is now 14 days later, many many emails, far too many phone calls later and I have no refund.
<private data removed> is hopeless and has lied about getting back to me soooo many times.
I will be getting my credit card company involved tomorrow as I sense this is the only chance I have of getting my money back.
Do not shop here, they will steal your money!!!
I would not advise you deal with this company unless you like giving money away you will not receive goods and you will not get your money back staff will lie to you every time you chase your refund I have has to get my bank involved they are dealing with the matter now .
I ordered a Bellagio stone dining table last Thursday and it arrived in less than the time stated on the website. I spoke to someone at Hip Furniture (sorry I forget your name!) on the day that I placed the order to enquire about the delivery as I thought a stone dining table would be tricky to move by myself. They arranged to have the couriers deliver directly into my dining room, so no heavy lifting for me! Great customer service and love the table!
There seem to be a lot of disgruntled people on this site. People have been waiting for refunds for various items ....
Has anyone had a full refund so far?
I recommend that you PASS THIS COMPANY BY they are out to get your money and the 'customer service' is just the same idiot on the main phone number. He also pretends to be 'another colleague' at times. PLEASE DON'T WASTE YOUR TIME HERE!
I ordered a table and chairs set a few weeks ago, only to be told the next day the item wasn't in stock. A full refund was promised, and yet it has never been delivered to my account. All emails have been ignored.
I am giving them 48 hours before pursuing legal action, and of course am unable to recommend this company to anybody.
Placed an order and made a payment on 16/02/2013 for an item which is in stock online. Then rang up to chase the order but was told it is NOT in stock and checked online and still saying IN stock. Ok.....asked for a refund but was suggested that we can get another of the same which was £30 more...already paying £59 we decided to go ahead and make the purchase. Again that was paid for on 25/02/2013. Chased the order and WOW was told not in stock!!! again said IN stock online.
Right we decided that a refund is what we need now. Was told it should take 7-10 days!!!
Still waiting and again rang them again chasing the refund but was told the SAGE payment is not working!!! Funny how a company cannot refund £89 for products they do not have.
PLEASE STAY CLEAR!!!
No company should have an excuse why a payment cannot be refunded!!!
STEER CLEAR OF THIS COMPANY - Ordered a chest of drawers and within less than 12 hours was informed item could not be supplied, completely unsuitable alternatives suggested (bedside tables). Cancelled order in less 24 hours. Advised that order had been cancelled and a refund would be issued and should be received within 7-10 working days. Over one month later despite letter of complaint and chasing several times refund still not received and/or confirmation that the refund payment has been success fully made. Find it completely unacceptable that any payment was taken for an item the company is unable to supply and that despite chasing, refund payment is still outstanding. Very poor.
Bought a bookcase from them for £30 cheaper than the next cheapest competitor. Seeing some of the bad reviews I was a bit nervous about buying through them, but decided at the price it was worth a go. And I'm so glad I gave them a chance! Can't believe I nearly paid 25% more for the item elsewhere! Delivery was estimated between 7-10 days. Within a couple of days of purchasing I had a call to arrange delivery for the 8th day, so within the estimated time. I was told it would arrive between 4-7pm which was very helpful, meant I could still have most of the day to myself. It arrived at 4:30, fantastic! The box to be fair looked like it had been in transit, some of the plastic ties had cut into the cardboard a little, but it didn't harm the contents at all, and to be honest it weighed a ton so I totally understand! Must've been hard for the courier to carry, he was breathless when it was delivered bless him! But the contents were perfect, exactly what I ordered, everything and all instructions included.
I wouldn't hesitate to buy through them again, and I'd recommend them to everyone!
Steven Moffat found this review useful
really pleased with my ashford two drawer bookcase. easy to assemble. exactly as portrayed . customer service was good. delivery was between the times i was given.
i would reccommend this company to friends,
Steven Moffat found this review useful
Ordered a wardrobe and then a chest of drawers later, asked for them to be delivered together and they were. Excellent delivery men came on time, wiped their feet and put down a cloth as snowing, carried furniture upstairs. I would certainly use HIP again.
Steven Moffat found this review useful
I ordered a wardrobe for my flat, after paying I was told that they didn't have it in stock anymore (note this wasn't mentioned at the point of sale) but they would have it in a 6 weeks so I could wait or get another version which was more expensive.
I asked for a refund - they said they would but it takes 7-10 days....strange when it's a simple bacs payment.
Still haven't received the refund despit it being 3 weeks later and having sent them emails.
Terrible customer service
We wanted to order three pieces of furniture and I phoned for advice on whether they matched etc - customer service was brilliant and so attentive. A few phones calls from them and I was more than happy to proceed with the order which was delivery very prompty and now we are so pleased with our new look lounge.
Found Jual Curved Hi-Fi unit here £40 less than anywhere else (£158 including delivery). This was £199 everywhere else I looked plus they charged for delivery on top. The delivery wad by DPD with 1 hour timed-delivery slot confirmed by e-mail which was excellent. Very pleased with the unit and service.
Bought a sofabed back in February, within wks part of the seat sank. I've spent about 8 months and roughly £80 in phone calls trying to get it sorted, they always promise to call you back but never do. Watch out for the 'its being delt with by their warehouse' comment, I think this is their catchphrase! The last I heard was its now Discontinued. They have told me a courier will come to take it, and I will be receiving a phone call to organise. That was 3 wks ago, still nothing! PLEASE DO NOT ORDER FROM THIS COMPANY, they are happy to take your money but obviously have little respect for their customers! I bought 2 of these sofas for the same room, I need another one now which will now look different to the other. If this was sorted properly in the 1st place I wouldn't have this problem! Calling trading standards tomorrow, let them deal with it!
I ordered this bed as it said delivery would be in 5-7 days, but it ended up taking 3 weeks. I'd been let down by a previous company so kept asking for confirmation that the bed actually existed and had been dispatched. All I got was 'the courier will contact you'. 2 weeks later I had to end up calling the courier myself - and they said they'd only just recieved the bed...
The bed is great though - just don't expect it to be delivered quickly.
The first time I ordered form Hip Furniture I was very impressed with the customer service and with the speed and quality of the products I ordered. However, I have just ordered for a second time and am no longer so impressed.
I ordered a 3 drawer and a 4 drawer chest of drawers. Both products arrived damaged and had obviously been dropped or had something dropped onto them.
Hip were excellent with their customer service and replaced the faulty bits even though it was sometime since I had received them that I unpackaged and found the fault.
Once assembled though the drawers were of poor quality. The runners on the smaller one were too big and meant that one of the drawers did not open properly.
The larger chest of drawers had dents on it. The drawers didn't fit together properly. Not at all happy with the finished furniture I'm afraid.
Was really pleased with the service i got from this company, I ordered this for my kids to be here in time for christmas, the toybox i thought was excellent value especially it being all wood, none of this half MDF that you end up paying more money for from a lot of companies, thank you Hip Furniture for a lovely traditional toybox, 10 out of 10.
No stars I am afraid...
I ordered a product, was told it was discontinued... ok fine....
BUT THEY STILL TOOK PAYMENT??
I have tried to e-mail them ... no reply
I have tried to call.... no answer
even their website is no longer accessible!!
I can only guess that they have gone bust & I wont see my money again
STAY WELL CLEAR.
BOUGHT A CORBUSIER FROM THEM. ARRIVED IN 3 DAYS. BRILLIANTLY PACKAGED, BEST I HAVE SEEN. BEAUTIFUL ITEM. THEY DO WHAT IT SAYS ON THE BOX, BUT QUICKER.I HAVE ORDERED LOADS OF THINGS RECENTLY FROM DIFFERENT COMPANYS, AND THIS PURCHASE HAS BEEN THE BEST SO FAR. I'VE RECENTLY BOUGHT FROM DWELL, WHO SENT TATTY, OBVIOUSLY DISPLAY ITEMS, THAT I PAID A FORTUNE FOR. THESE LOT BEAT THEM HANDS DOWN. BUY A CORBUSIER FROM THEM, AND YOU CAN FALL IN LOVE TOO.
Steven Moffat found this review useful
I researched getting a new bed for my son and had looked at several companies but this one promised 1-2 days delivery so i went with them.
After placing the order i assumed i would Then hear when it would be delivered. No word so i made my first of many calls and was told it would be that day. I was sent a tracking number after i rang again to find out what time. I rang the courier company who said it wasn't even in the warehouse so wouldn't be deilvered that day. I then rang back the next day to be told would be delivered later. No word all day from delivery company about a time (even though it states in the e mails that you will get a call about time of delivery) until a scruffy look bloke turned up with a damaged box. He didn't even help me take boxes into my room. I put on delivery note unchecked and boxes damaged before he went off. Not surprisingly part of my bed was damaged so i rang straight away and was told to e mail photos for evidence! Then heard nothing again until i rang back again the next day at 11.30 to be told photos had only just been sent over. Waited yet another day and have just rang again to be told still no news and no date for my bed. . I asked to speak to the manager but he was not in the office. Surprise surprise. I asked for him to ring me and was told I would have to send an e mail to request a call from the manager. This company just never contacts you either. I have made countless, frustrating calls to them and e mails which have been ignored. Not once have they rang me to tell me what is going on. I have had to chase them every day.The company is a joke and I now have to tell my son he has no bed to sleep on again tonight. I will NEVER be using this company again and wished i never had. They are A DISGRACE!! AVOID
I bought a 'rubberwood' (I know) table and chairs from this company for £175, which I put together myself (I know) in less than an hour, and which looks absolutely lovely in my brand new kitchen (so blooming expensive, which is why I bought a cheap table and chairs).
The delivery took a little longer than I expected, but it arrived securely packaged in pristine condition.
Can't fault them at all and will definitely buy from them again.
Steven Moffat found this review useful
I needed some bedroom furniture in a hurry and found what I was looking for on the Hip furniture website, as I needed this furniture quickly I called them and asked if their quoted 5 to 14 day delivery was correct and they assured me it was. So I ordered the items from HIP furniture. THE BIGGEST MISTAKE I HAVE EVER MADE.
Over the following month I was given several delivery dates from HIP furniture and after been let down each time I was given an implausible explanation, I’ve heard everything from “the order went to the wrong warehouse”, “the delivery wagon has broken down”, “The goods were not up to standard so we couldn’t deliver them”.
After a month of waiting for goods that HIP furniture should have delivered in around 5 days from order, and still no sign of them I cancelled and sourced them elsewhere.
HIP furniture have charged me 297pounds to cancel the order even though they did not deliver the items and told me repeated tall stories. I am now left having to take them to county court to recover my money.
IF YOU DEAL WITH HIP furniture YOU WILL REGRET IT, I wish I’d have done some simple research and read all the reviews of people who have had bad experiences with them in the past.
As a side note I ordered the same items from an international web based company (best known for selling books) and received the items within 3 days and at a slightly lower price.
If you don’t want to finish up 100s of pounds out of pocket then do not have any dealings with HIP furniture.
I ordered two Hereford Oak Dressers on 27/08/12 and asked for furniture to be delivered after week commencing 10/09/12. Received e-mail from the team on the 13/09/12 advising delivery company would contact me. Was telephoned on 13/09/12 by the delivery company to say that furniture would be delivered on 20/09/12 between 8:00 and 11:00. Furniture arrived on 20/09/12 at 8.30 approx. The furniture was packed impressively well to ensure no damage occurred during transportation and both items were fine when unpacked. I am extremely pleased with the service I received from this company, the furniture is extremely well made and fits in very well with our oak units in our kitchen. I would definitely order again from this company.
Steven Moffat found this review useful
Hi all, If I were you I would NOT buy anything from this company, I have purchased a sofa,(on 2 sept 2012!) money all paid, with the delivery date 5 days after! NO! funnily enough still waiting! When I checked the website I noticed an OUT OF STOCK until 17 sept- notice, next to the item I had bought days earlier, I contacted the" TEAM?!" who were totally demotivated, but assured me that there is a cross over between the warehouse and the website so information isn't yet updated, he also said that I would definitely receive it by the 20th sept.
On the 20th sept; I checked the website, still read out of stock till the 17 sept?! I phoned them to check when it was due back in stock, answer = 10 OCT?! After reading these reviews I wish I had never given them my trust and indeed my money. Apparently if you want a refund you have to send them an email to confirm this! has anyone really had to do this before I am An interior Designer and I have never heard of anything like it. This company are BAD, I have not travelled down this refund route yet but I know I will face another slippery service! My next phone call is to TRADING STANDARDS who I'm sure will be very interested in this company.
t: Citizens Advice consumer helpline on 08454 04 05 06
f: 01245 341986/7
w: Essex County Council Trading Standards website;
Under the Distance Selling Regulations Act 2000, the company have 30 days to deliver from original date quoted. Failure to do this is breach of contract, and any customer is then entitled to a full refund. A hand written letter sent via recorded delivery requesting refund is acceptable ( as an e-mail sent as requested by a Hip team member, can be lost.) A deadline of 10-14 days in the letter should be stated, if after then there is still no sign of any refund, It is passed over to trading standards.
Steven Moffat found this review useful
Ordered a bed beginning of June. I am still waiting and it is nearly August! Despite numerous phone calls from me to them about when it would be delivered I was finally told yesterday but no bed was delivered. Lots of "I'll just contact the warehouse", "I'll call you back" - excuses. Now no-one is answering the phone or answering emails. At my wits end!
Ordered a Charles Oak Veneer 4 Door Wardrobe with the promise of a 2 day delivery, not the cheapest on the web I found but needed a wardrobe quickly. Placed my order on Friday the 29th June, the following Wednesday rang to find out where my wardrobe was. Informed it was out for delivery and given contact details for the delivery company which I then had to contact, was told by them it would be delivered Friday 6th July so accordingly took the day off work. However at about midday the delivery company rang to say they were not delivering as it was a two man delivery and was on a one man vehichle.
Therefor I contacted HIP on the 6th July who said they would send the wardrobe with another courier but this one would take a week and the courier would contact me to arrange delivery.
A week later still nothing, again contacted HIP who told me they had not had the wardrobe back from the first delivery service and had not been checked through their warehouse and until this had been done it would not be sent for delivery.
The following week spoke to HIP Customer Support again on the 19th July only to be told my wardrobe had still not been checked in their warehouse so was not even assigned for delivery. The Customer support assistant said he would re place the order and confirm this to me by e mail which he did in fairness to him. However I also informed him that on the 23rd July I would check to see if the wardrobe had been issued for deliver and if not I would be cancelling. Unsurprisingly after calling today the wardrobe still had not been issued for delivery. I told them I would be cancelling and sent an email confirming this I dread to think how long it will take me to get a refund if a 2 day delivery would take well over 4 weeks! If I have not received this within 5 working days I will definitely be going to trading standards to complain.
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