Had not considered hiring a gps for the states in this country and only came across this site by accident when looking to buy an American version. I must confess that I was somewhat sceptical especially when I realised that it was "being run" from a small retail unit. I decided to go ahead however and can not fault their service, The unit arrived as promised with plenty of time to spare. When in the states for a three week 2,000 mile journey I found the unit to be about 98% accurate with only very recent road changes not shown. It was easy to return the unit in the envelope provided but the postage charges did increase the cost by about 25%. Overall therefore I was pleased with the service and would not hesitate recommending to fellow travellers. Will be using again myself later this year
We've hire a sat nav from this company as we desperately needed one on a short notice and for 3 days only. Once we received the item, we found it was set up for Florida somehow, even though we specified we needed it for UK. After switching it on and off a few times, it finally recognised we were in UK (the morning after, so had to find our own way on the day we got it). It then stopped itself completely twice while being used. The driver at the time was on his own and unable to stop and reset it straight away. A refund has been requested 4 days ago now, and we're still waiting to hear back. The fact that they're happily ignoring us changed a 3 stars review into a two stars (mainly because no one was openly rude, but quite frankly, we didn't get anything out of it apart from a new way to waste our money). That was a complete waste of time and money, as the item didn't work 2 out of the 3 days it was needed. Poor quality and poor service.
Visited America last year (New England In The Fall). we traveled through five USA states therefore using the SatNav a great deal, it never failed us. We would use this service again and recommend friends. The SatNav arrived on time before our holiday and it was easy to return. We plan on exploring Italy this year and feel so confident we will be hiring again from this company. The SatNav was much cheaper that the one offered by the American hire car company when we arrived therefore it is a good decision to hire before travelling.
Review from October 2013 Sat Nav arrived a bit late and had some problems in keeping a charge. Phoned company the day BEFORE due to leave and they promised to have a replacement unit by midday. This they did :-) The sign of a good company is how they react when something goes wrong - Hiregps stood up to the plate and delivered!!. Will definitely use them again. The unit was an absolute holiday maker, took the stress out of driving and made exploring and getting to places enjoyable as you knew you couldn't get lost!
Originally looked online & then rang to speak to someone to confirm some information. Well informed staff. Sat Nav arrived on time, on the Saturday morning, our flight was on the Monday, but travelled on the Sunday to the airport, so was getting a little concerned that it would arrive in time. The device was fine & much needed for touring round California. Would definitely use them again & recommend them, probably work out cheaper than hiring with the car.
We hired our GPS via eBay which went very smoothly. All we needed to do after paying was let them know our dates which we duly did and they were very helpful on the phone. We thought the price was excelllent.
They said they would send the GPS out just under a week before we travel so as to ensure we receive it in time. We then received a notification that it had been dispatched immediately which was a bit odd and I hoped we weren't going to get charged for having it longer as we weren't going for almost 3 weeks! I needn't have worried because the unfortunately we did not receive it then nor on the date they had originally said it would arrive by. I panicked and phoned them and they were brilliant: very apologetic, offered a discount off our next hire and said they were sending out by special delivery that day. Fortunately it did arrive and it worked well and got us round 1400 of 4 states in the USA in one piece. All in all, a successful hire. Bit disappointed with the brevity of email that I received when i returned asking them to confirm that they had received the GPS I had posted back (thought they would let me know?) and to confirm they had offered a discount next time. That said, none of these issues would deter me from hiring again as at the end of the day we got the product we paid for and they rectified their issues extremely quickly and were quick to apologise etc. We will definitely use this company again but hope our feedback will be taken on board for future customers. Thank you.
I had to remind this company that I needed the SatNav urgently as it did not arrive on the due date. In use, a good basic SatNav for use in Menorca, although very difficult to find Spanish roads and streets. The view Map facility was a much better way of navigating round the island.
Booked a last minute holiday in US and was thrilled to be able to hire a GPS here for half what the car hire company was asking! Paid minimal amount extra for next day delivery before 1pm (it arrived at 11am). Rang to book and they couldn't have been nicer or more helpful.
I would recommend this company to anybody and certainly will use it again myself in the future
I was very impressed with this company. Efficient service from start to finish. I had a Garmin Sat Nav for Orlando & it took me door to door on every trip, not even any need to program destinations as I just used Points of Interest - Attractions- Theme Parks and they were all listed - Disney, Universal, Sea World etc. Recommended & I will be using them again. Excellent value for money.
When I phoned the company I was instantly impressed with the friendly and helpful telephone manner.
I very easily ordered my USA Sat Nav well in advance of my trip and as promised arrived well in advance of my departure date.
I must admit I would have been totally lost without it and the Sat Nav very easily found all of my locations plus more - I particularly found searching for restaurants very easy as we didn't always know where we were going to eat every night.
The whole returns process when I arrived back in the UK was very easy.
I'm off to Miami in October and will definitely be calling HireGPS again.
There's no question that the overall service and value for money is commendable. But actually using the device on the journey between Washington and New York, was not as simple or stress-free as it could or should have been. The device we were supplied with was far too complicated to use - not allowing for simple addresses to be inputted, so e.g. it didn't recognise the street name at Washington Airport for us to drop off the hire car, or indeed didn't recognise when we searched for Washington Airport itself. In the end, this is a simple route from New York basically along one motorway, but it created unnecessary nervousness for our return leg, that would make me think twice about hiring a device again unless it was a superior model.
I looked at a number of companies on the web to gauge the best supplier of a GPS sat nav for my trip to the USA in July. Based on the competitive rates offered and the excellent reviews from earlier customers, I chose SatNavUSA.co.uk. The whole thiong was easy! I paid the set fee, received the unit two days before we left for the UK airport, and that was it! The system worked fine, and I am really glad that I had one. A few friends had told me "Don't worry, you can use a map"; - no way, thankyou!! I was glad I had it as otherwise I could have been ten of miles off route, plus the time and additional fuel. When we returned to the UK, equally easy. Just put it in the envelope to return to the offices in Devon. Just had to take it to the local post office and pay the carriage. Next time I'm on vacation to the USA, I will definitely be making a call to SatNavUSA!! Excellent service!
This is the second time we've used this company to hire a SatNav for a US holiday and they've been totally reliable and a pleasure to deal with. Hiring a car with SatNav in the US can cost up to $10 dollars a day, so for a 16 day trip it's considerably more than we paid to hire a brand new Garmin. BE WARNED: booking a hire car with SatNav in the US (and probably elsewhere) doesn't necessarily mean they'll have one available when you collect it. The couple in front of us were told their car didn't have SatNav even though they'd booked it; not much use to a non-English speaking couple on their first holiday in the US. :o(
After ordering the sat nav we were a bit dubious if it would be suitable once we got to Florida, our fears were quickly allayed as it was a great bit of kit. The service was first class also with the sat nav arriving in good time and all packaging & instructions for returning it enclosed. I would definitely use them again and have recommended them to several of my friends!!!!
Unit arrived on time and worked well (appeared to be brand new). Handy service for me as don't live in the UK and cheaper to hire than via the car rental companies I use when I come back. Only drawback is "hidden" fees to send back which adds another nearly GBP7 to final cost.
We were a bit wary in hiring a GPS as we had never done so before and also never heard of the company...we shouldn't have been worried! Great company to hire from, service was very good. GPS unit was top notch, couldn't ask for better. No hesitation in recommending this company to frinds and family!
I hired a Sat Nav for 1 month while I was in California. It arrived a good 5 days before set off as promised. It was easy to use and reliable throughout the whole time I was there. Would definitely recommend this company. Superb service both times I have rented from them.