charged me for something they knew they didn't have

Ordered something from hitari.co.uk and still hadn't received it ten days later nor had I received the email confirming it'd been shipped like they promised, so after emailing them three times and finally getting a response, they told me the item was out of stock and offered me an exchange or a refund if I phoned in (even though you can only phone in between 10am-3pm when i and most people are at work) so thats my boyfriends christmas present and thirty quid down the drain. appalled by the way they handled it, taking so long to tell me.

Latre delivery and very poor Service

I actually paid for next day delivery despite advertising it for free on their website. Even though I had even paid for next day delivery and ordered in the early morning, i found that it has not even left their stock room until 2 days later.

I requested a refund for the £4.99 delivery charge I had incured but was contiuously refused. I was told it was "out of their control" and that Hitari would not take responsability.

I was very disappointed with the late delivery as it was a gift for someone. But I was more disappointed with the way I was treated as a customer.

A very horrible experience and extremely poor service. Avoid at all costs.

Gareth Smyth found this review useful

Excellent Service

Bought my nephew Turtle Beach DX11 headset. They were the cheapest by far. Also excellent communication in emails telling me receipt of payment and dispatch. Very impressed that I got an email with a 1hr time window of delivery and it came exactly in that time. Couldnt ask for better service.

Very Nice Site

I have recently buy one play station from this site and its really working very smoothly. I am going to buy a one more playstation for my cousin.

Good Service

Item bought via auction on ebay and was delivered within 2 working days.
No complaints here.

Good communication, perfect product.

I bought a Wii and associated accessories from this trader. Everything went smoothly with a single glitch that a couple of days after my purchase (when I was eagerly awaiting my item) I was informed that they dont have the item in stock at that point and are expecting it within a couple of days. Not a major problem as such but we had already invited a few kids over the weekend to play together Wii games etc. The trader assured us that it will reach us by the weekend and good news is that it did and we had a much funfilled time.
So yes, overall I am satisfied with the transaction that I did with Hitari Trade.

Great Product, Great Service A*******

Product was clearly described and reasonably priced. Communication was superb and I knew exactly where and when to expect the items. When the items arrived they were well packed and exactly as described.
No problems at all with this trader I would recommend to anyone. A********************************

very good

very good service

Professional, trusted, exceptional

Good quality items, speedy delivery, Hitari Trade deserve your pennies!!
:-)

wii got it as promised

excellent service, would recomend. first class

Can't fault the service!

Bought Kinect Dance Central - very good communication, quick dispatch and all at a very good price - £10 cheaper than the high street!

Good price, good delivery, good service

Very happy with the price paid; goods were delivered quickly with good communication from the seller.

Great service

The service I got from Hitari Trade was excellent. Whenever I had a question, they answered very promptly and professionally.

Let down only by courier seervice used.

Caring attitude from Kamal after I reported problems with delivery.

completely satisfied

no problem at all

Excellent !

We ordered the Wii Fit Console and Package off e-bay. Had a couple of questions to ask which were answered immediately. The items was despatched very quickly as well. Item was packaged really well and we are really pleased with the product. Use it everyday. Would highly recommend Hitari. We also then went on to purchase another Wii package for my sister.

Efficient, Fast and reliable.

Excellent service, full updates on shipping order which was delived to alternative address at exact time stated. Would use again and recommend to friends.

great communication and honest

great communication. fast and updated delivery. item was perfect as described.

item had manufacturer fault and they sent me a new item absolutely free without even requesting the original item back.

very professional service

Poor Delivery

The price was right and we were Emailed next day to say that goods were on their way. Unfortunately they were sent via DPD delivery service who failed to keep three delivery arrangements and finally took a week to deliver to us.

Without doubt the best buying experience online.

Hitari Trade excelled in all departments, they were prompt in delivery, courteous in email and apologetic if stocks unexpectedly ran out. It was a pleasure to do business with them.

excellent speedy service

questions were answered politely and promptly, would recommend this company

very good service

great sellers prodouct had for 3 months im very pleased with it was as said . very good quility speedy delivery i would recomend seller 100 percent

fantastic service thank you...

great service thanks very much

Where amazon failed hitari succeeded

I ordered a game on amazon for Christmas; when it didn't arrive, I cancelled and bought it from hitari instead. It was with me with 2 days! Excellent company!!

Good fast service

I needed to find this particular game quickly, I found it at several different places, the best place I came across was Hitari Trade I was pleased that the price was cheaper than anywhere else, so I went ahead and purchased the game. The transaction went smoothly and the game was delivered really quickly, perfectly packed and in excellent condition. I will probably use them again in the future. Highly recommended.

excellent service

quick delivery no hassle excellent

Quick, quality and quite a bargain.

2 peoducts purchased a great value, received quickly with no problems, purchases used frequently with no problems, would buy again from Hitari Trade.

Excellent

A perfect transaction with Hitari Trade. The product is excellent. The communication was fast and helpful and the delivery was amazingly quick.
Couldn't ask for more when buying anything online.
Great - Many thanks

leaves the rest behind

from start to finish a great shopping experience. I would definately recommend this company