Holidaysafe reviews

Holidaysafe reviews

Excellent
9.0
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Review by confirmed purchaser

Very thorough and not too expensive.

The site was very thorough and the medication listings made the job a lot easier. My only fault would be that if you make a mistake you had to go through the whole thing again which was a bit long winded. All in all it was a good process.
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Review by confirmed purchaser

Tailored for you - no problems, no hidden extras - at an affordable price - Brilliant!

I cannot express enough how this Company put your needs first and foremost without that ugly word of 'money' to get out of you no matter what. It was 100% tailored to you. They listened, and they understood, it was plain sailing, they made it extremely easy and all the staff were thoughtful and friendly from the first step. This was so straightforward I almost forgot about that I had rung up to try & find an insurance. It was not only affordable but also in depth insurance to suit all my needs, it was like having a friend on the other end of the line. You know when you are with Holidaysafe, you 'are' safe and you can trust them explicably, so it's thumbs up and foot forward to a plain sailing holiday with trusted care, ease with no problems hanging over your shoulder during your holiday, well done! Recommendation of Holidaysafe all the way, nothing barred here, brilliant.
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Review by confirmed purchaser

Great service - friendly staff

This is the second year I've used Holidaysafe and although I've not needed to claim all the other dealings with them have been top rated.
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Review by confirmed purchaser

Efficient, and courteous staff, providing an excellent selection of choices to suit a range of requirements

This is probably the best experience of getting a quote for travel insurance that I have encountered. The process was efficiently carried out by Richie, and the medical screening questions clear and relevant. It is good to find an insurer that realises that clients aged 70+ still enjoy travelling (- this is what many of us have worked all our lives for), and in spite of having medical conditions, this does not necessarily mean that we are any more of a risk than many younger and supposedly healthier people, who may succomb to illness while on holiday.
I obtained a quote 2 days ago, which would have been honoured for 14 days rather than the 48 hours allowed by many insurers. Having confirmed that I would go ahead yesterday, I have received in the post today all the relevant documents, which is truly impressive.
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Review by confirmed purchaser

Excellent knowledgable and polite service

The lady that answered my call was very helpful, polite and friendly. A very pleasant and easy experience to find the product I needed.
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Review by confirmed purchaser

half the price of the post office for better coverage!

better coverage than anyone else i looked at for less than the going rate - best of both worlds.
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Review by confirmed purchaser

Ideal tailored levels of insurance.

A great service that keeps down the cost of holiday insurance by letting you choose a level of insurance that perfectly suits your needs.
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Review by confirmed purchaser

Turkey, here we come! Thanks to Holidaysafe

Wshen you reach retirement age, holiday insurance can be difficult and exspensive but
Holidaysafe made it simple and much cheaper than others. No problem with accepted
medical history or age. A great policy.
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Slick website, easy to review cover and purchase

The website was easy to navigate and I was able to understand the level of cover and different options very easily.

It only took a few details and the process was done and the policy documents arrived in seconds.

Only improvement would be to have one small document that contains the essential info you need to print off and take with you on trips.
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Review by confirmed purchaser

Travel insurance at a great price

I have had the pleasure of using Holiday Safe insurance for the last 3 years as the price and cover has come out top in Holiday insurance quotes. The only thing i think would benefit online would be returning customers being able to sign / log in with email and password and renew policy annually. ( if no changes in circumstances ) rather than having to do a new quote and purchase each year.
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Review by confirmed purchaser

Quick and easy to sort out holiday insurance

Great website, quick and easy to sort out holiday insurance. Having a medical condition for one member of the party they asked quick easy questions and didn't put on a ridiculous additional payment. Were very realistic unlike other insurance companies. Very competitive price and would use again.
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Review by confirmed purchaser

Healthy travel insurance

When you are quite old, but healthy, the insurer stil needs to know a lot about you. Holidaysafe's health queries are carries out quickly and with great understanding. The result is that you go on holiday with confidence that your needs are covered.
Peter Davies
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Review by confirmed purchaser

Dealt with my application in a friendly,efficient and professional manner.

Dealt with my application in a very friendly,efficient and professional manner.
Competitively priced and covered all the things that I considered were important to me.
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Review by confirmed purchaser

Good value, easy process

Happy with the price. Would have been nice to pay with AmEx.
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Review by confirmed purchaser

Excellent website

Found it extremely easy to complete and pay for our holiday insurance online
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Excellent Customer Service, fantastic value policy.

I completed an on-line quote for my travel insurance, which was very easy but couldn't find where to put details of my recent operation, so I rang the telephone number provided. The lady on the phone was very nice and extremely helpful. She found my quote, asked me a few questions and completed the details for me . Within minutes the policy was set up and emailed to me at a very reasonable price. I was very impressed!
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Online Frustration

Visited the Holidaysafe web site and entered my details for a quote, unfortunately when I got to the medical section the site would not allow me to enter the details so I could not progress with the quote. I telephoned and explained the situation and the adviser I spoke to went through the rest of the questions , gave me a quote and a reference number.

I visited the web site again and entered the reference number to retrieve the quote without any problems and then purchased the insurance for my wife and I.
The e-mail I received did not look right and came through as No Sender, No Subject but it did contain a brief thank you and my reference number but nothing else.

When I went back to the site the following day and entered my e-mail address and reference number to retrieve my policy the site would not allow me to do this and once again I had to telephone and speak to an adviser.

I was initially told that i could not retrieve my policy in this way, so I asked why the facility was there if it could not be used like that.
The adviser sent me another e-mail with all my policy details and attachments ( this e-mail was normal, unlike the first) which meant I could print off my derails at my leisure.

Both advisers I spoke to were very polite and helpful, it was only my online experience that left me frustrated.
holidaysafe.co.uk

Reply from holidaysafe.co.uk

Dear Oceans11,

Thank you for your review, my name is Amber Howard and I am the Brand Manager for Holidaysafe.

Firstly I would like to apologise that you had issues when using our website, I will be discussing your feedback with our web team to try and improve on the points you have raised.

I was wondering if you would be able to send me your policy number, or Surname and Date of Birth to holidaysafe@infinityinsurance.co.uk so I can also investigate the first email you received.

Once again thank you for your feedback, and I am very glad that you were happy with the service you received from our Customer Service Center.

I look forward to hearing from you, and have a great trip.

Kind regards,

Amber.
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(First Class)

(First) Friendly, Immediate, Reliable, Supportive, Teamwork..
(Class) Convenient, Leniant, Attentative, Salubrious & Secure.
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Review by confirmed purchaser

excellent

quick and easy very good value for money
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Review by confirmed purchaser

Excellent service

I would recommend to book this, as it is so easy to do it and the cover and price is excellent

holidaysafe.co.uk Details

No Small Print

We don’t believe in small print so you can rest assured that our policy wordings contain absolutely none, and in fact we use red warning triangles to make sure you know everything you need to.

24 Hour Medical Helpline.

We provide a doctor managed emergency medical helpline to all customers, which is available 24 hours a day, every day of the year.

UK Call Centre

Our friendly customer services and claims teams are based in Kent, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0845 658 0570.

Voted Travel Insurance Provider of the Year 2014

Holidaysafe was voted Travel Insurance Provider of the Year at the 2014 Consumer Moneyfacts Awards. We were chosen based on a technical assessment of our products, plus customer feedback about our fantastic services.

Awarded Which? Best Buy and 5/5 Defaqto Rated

Holidaysafe has won multiple Which Best Awards for four consecutive years, in 2010, 2011, 2012 and 2013. Holidaysafe has been awarded numerous ratings by independent consumer expert Defaqto, including three 5/5 star ratings and several 4 star ratings.

What We Do

At Holidaysafe our main priorities are to provide a range of great travel insurance policies to suit a variety of travellers, and to provide first class customer service at every step, whether you’re purchasing a policy, making a claim, or using our emergency assistance service. As a result of our dedication to these points, we are proud to present the above list of benefits of purchasing travel insurance with Holidaysafe;

Visit Holidaysafe

Contact information

Call us on: 0845 658 0570
We live here: PO Box 572
TN9 9LY Hadlow
United Kingdom

Category

Holidaysafe is ranked 24 out of 81 in the category

Brand Manager Information:

Amber Howard:

Holidaysafe’s Brand Manager is Amber Howard. Amber began working for the company in 2011, and is now proud to manage the day to day running of Holidaysafe. Amber is passionate about all things travel, from top destinations to industry news, and her travel ‘bucket list’ includes seeing the Northern Lights and visiting the Festival of Colours in India.

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