Normally do not have any problem when I buy in store - but when they had a online sale 50% discount I decided to stock up on one particular supplement.
Ordered enough for my family to last 18 months.
Recieved order in a week - well packaged...but the use by date was within 2 months!!!! The other companies I usually purchase from always make sure I have around min 2 years before use by date - so was horrified.
Contacted customer services requesting a replacement - was informed that they could not guarantee that my replacement would not also be with only 2 months left on expiry date and that as the product were still considered 'Good' that refund of return postage would not be considered.
Requested if I could just take it to local holland and barrets retailer for exchange - was told I could not.
Cannot see why they cannot check the dates before they ship when someone orders 18 bottles (120 caps) 2 a day - they would know that a 2 month expiry date just is not enough.
Did consider that the reason why they had the 50% discount was due to the expiry date - but should they have not stated on their website?
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