HomeAway reviews

HomeAway reviews

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Totally commercial.No consideration for their clients.

This company makes money out of commercial black mail.In other words- their pitch is that you need to be with them or else you will be lost in the market place.Its kind of Goldman Sachs on steroids.I believe 80% of their clients would walk if there was a credible challenger.Thats how bad it is. I predict a terrible long term future but its more difficult to call their bluff short term.
homeaway.co.uk

Reply from homeaway.co.uk

We are sorry to hear your feedback. We constantly make upgrades to our technology and infrastructure to make it easier and more accessible for travellers to book their holiday accommodation to bring more enquiries to owners. The customer service team are available to help you make the most from your listing and visibility across the HomeAway global platform: 020 8827 1971
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One of the best in Barbados

We spent 14 nights in the Studio at Fitts Village, our first time in Barbados. We were welcomed by Elaine and Shirley, with whom we soon became friends. The Studio was well fitted out with a super bathroom, "snug" kitchen and plenty of room in the living area. Because of facing the road it was noisy and the wall built to obviate the noise made the room a bit dark.
We enjoyed self catering there with Jordan's supermarket 2 minutes away and a super duper market 10 mins away on the bus. The buses were fantastic!
We have already booked for next year to stay in the Cottage which will suit our needs better - being elderly and happy to stay put most of the time
Jill and William Pye Poulton-le-Fylde Lancashire. England
homeaway.co.uk

Reply from homeaway.co.uk

Thank you for your feedback. We hope you enjoy your upcoming holiday.
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Waste of time site - availability is never up to date. Don't waste your time

This is the worst site I think I've ever used. Me and a group of friends have now waste about a week circulating options from this website for an apartment in Berlin which this website shows as available for our dates, only to find that it isn't available. I think most of the properties on here are put on just to get you to visit other sites where you find out that property is no longer available and only rubbish ones are left.

DON'T WASTE YOUR TIME LOOKING AT IT
homeaway.co.uk

Reply from homeaway.co.uk

We are sorry to hear your experience, we request owners to update their availability every week, provide accurate rates and respond within 48 hours. All properties listed with 'Book Now' options will provide a response within 24 hours.
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Pricey, but it works.

HomeAway certainly know how to charge, and in my experience are one of the most expensive sites around.... BUT..... it works. Lots of enquiries (mostly from the US). Much better results than Holiday Lettings (part of tripadvisor I believe) for us at least. We only use http://www.homeaway.co.uk and http://www.chalet-hire.com to rent out our apartments - no need for any others. This combination works for our properties.

One tip, if you have high rental rates I would definitely recommend paying the upfront fee over the commission model. It works out far cheaper for us.
homeaway.co.uk

Reply from homeaway.co.uk

Thank you for your feedback David, we appreciate it.
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The attitude of HomeAway is 'we want our system to be the very best for our holiday rental clients'.

I was unsure if I had completed all the steps of putting my property on to Reservations Manager Pay-on-Line system successfully. I phoned the HomeAway Customer Services department and was lead through, efficiently, politely and patiently, every step of the way. At each step, everything was double checked, so no stone was left unturned to ensure that not only the issues I was concerned about were correct but also all the other issues of the system were correct. I was then shown the "Green Badge" of successful completion on my HomeAway site to prove that the system was up and running properly. Thank you very much HomeAway.
homeaway.co.uk

Reply from homeaway.co.uk

Thank you for your feedback, we really appreciate it.
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Excellent Website which guarantees a very big success on your business

I've been listed my property to HomeAway.co.uk since 2010 and I do not regret it at all.
From the very first moment I created my listing my property received so many enquiries where I had filled it at no time. On a yearly basis I receive many enquiries and by 85% of the total bookings I do are because of HomeAway!
HomeAway gets a 5-star rating not only because it is the path of success in terms of your business but also because of the excellent and very helpful team that is surrounded by where they will do anything to help you and advise you properly.
I do recommend HomeAway to everybody that wishes to suceed with his property and in fact I have recommended to about 15 fellow owners from my region and everytime they see me they congratulate me for my recommendation.
It goes without saying that HomeAway is the key factor that connects us with all the world...
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Brilliant

Took the family to florida for a beach wedding. And we rented a villa through homeaway. The no,. of our villa was 411322 morning star drive florida. As we walked into this villa our reaction was WOW!! It was absolutely brilliant, great location, private, and not that far from all the parks, about 20min, all highways less than 5min from our villa.The villa itself was very spacious, openplan kitchen diner/lounge. two double bedrooms with on suite bathrooms,. The other two bedrooms were also roomy and comfortable. The swimming pool, was just fantastic, there were eight of us staying in this villa, and we all sat around the pool with ease, very spacious indeed. Everyone one of us said that they would come back to this villa to stay, it was very well kept and peaceful location. As for I, and my wife, we are already planning another visit in nov/dec.2013 we cant imagine staying in another villa, as the one we had felt like a second home. Many thanks to Jane, we will be in touch soon. Robat and Colleen Thomas. Isle of Anglesey.
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Problems with the way this site runs

Rented a flat in London -(way out as it turns out) from this site. This is after trying to contact 46 owners and not getting any replies. Finally after much hassle got a place booked. Had to pay 10% via paypal - (just a note - doing it this way is VERY risky), When I showed up I had to pay the balance in cash and could not get a receipt - as they do this without claiming any income from this transaction. The flat is terrible. VERY dirty and filthy. Nowhere else to stay so I spent a day cleaning it. There are more problems with this flat than there is room to explain, but the review I made and attempted to post on homeaway.co.uk would not be posted as they do not like negitive reviews. It is bad for their business.
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Something isn't right.

Owners who leave critical comment about HomeAway must be seriously upset, especially when they know that such comments have the potential to damage visitor flow to the web-site, and ultimately to their own rental income.

But I am an owner who feels these things must be said. Just read the Community pages to get a feel for the frustration and anger amongst the owners. HA were without doubt, the very best at what they did. Proactive owners were rewarded with genuine enquiry flow, and bookings resulted from that flow. But HA changed the dynamics in a way that resulted in some 80% of owners suffering large drops in enquiries, because HA have targeted 20% to pay more to feature higher on the results page. And with reason, many of them aren't happy either!. Some have paid and seen no improvement, there is no explanation of why owners appear where they do in the results, and queries and problems go unanswered. There is also the strong feeling that money is being made on the back of owners. Insurance selling, additional cost for guests using the new payment system, data collection, and the forcing of guests to create accounts with HA in order to leave reviews.

And remember, potential guests who search the site don't necessarily get to see the best properties in the search results. They will though, see properties that have simply paid to be there.
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Home Away Good Company to Deal with - NO

Since Holiday Rentals became Home Away their customer service to their advertisers is absolutely appalling. I have phoned, emailed and written to them without a reply. My enquiries and bookings have plummeted since they took over. They are only interested in advertising revenue, they certainly have no interest in their advertisers who create and maintain their revenue stream. If they would revert to the Holiday Lettings way of doing business, it would be wonderful but I'm afraid as they are now American owned, their way of doing business is "if we don't like what the advertisers are saying, we will ignore them".

When their revenue stream plummets the way our revenue has, then just maybe they will listen, until then, NO Home Away are not a good company to work with.
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Great Booking Confirmation Sender

I've been advertising with HomeAway since 2003 and other websites.
HomeAway is the website that sends me the most booking confirmations.
The yearly fee o host my property is very expensive.
With the global crisis, taxes got higher, I had to low the rates and increase/improve amenities. HomeAway fees are not in accordance with the global economic situation.
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Plenty of enquiries, great website

I only advertise my villa on two websites and for the cost of the advert I believe I get really great value for money. Over 80% of my enquiries come from the site.
Easy to use, love the SMS feature as soon as I get an enquiry I'm on to it!
The key to it working well is to update your calendar every week, even just blocking out a day of creating a phantom booking, next week delete it.
Easy.
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They still bring in the bookings!

I've been advertising with them since 2005 and they have always been the most the most expensive but have bought me plenty of bookings every year.
They have always been ahead of the other companies which I advertise with (Chez Nous & French Connections). All 3 for me personally are a great combination.
The change of the website was a disaster as is the owner dashboard or whatever it's called. It's slow and does too much which you don't need. The secure payments was a good idea but I find PayPal much simpler to use.
As a renter I now find Homelidays better and quicker to use.
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Wouldn't be able to rent without HomeAway

I've been advertising with the HomeAway network since the start. I'm one of their first customers when they first started online with ownersdirect.co.uk and holiday-rentals.co.uk.
I love the fact that I can now have one listing on HomeAway.co.uk and access travellers from all over the globe! No other website offers this!
My property in Italy is advertised on HomeAway.co.uk where I update all my details, availability, reviews and it is automatically added to VRBO.com, HomeAway.com, ownersdirect.co.uk, Fewo-Direkt.de, Abritel.fr, HomeAway.es, HomeAway.it, HomeAway.nl, HomeAway.com.au, HomeAway.pt... the list goes on

I'm sorry to see so many complaints, this will affect the number of enquiries we all receive since travellers who check the reputation of HomeAway will see our comments. You guys are just shooting yourselves in the foot by negatively reviewing the site you rely on for your bookings!
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Not a happy customer

I inherited my advert from the previous owner of my properties nearly two years ago. The first year was good as far as a I could tell, being new to the world of holiday lets.

Since they have changed to sending enquiries to similar properties my number of enquiries have increased but most of them have not be relevant to my property at all. This is time consuming and pointless as well as frustrating. My adverts are getting less page views, despite having paid for an upgrade to the Abritel site. I object to having to pay more to get my advert higher in the listings. I don't like the new dashboard and from what I have seen on their own forum they ignore negative feedback from their customers.

If I knew of an alternative advertiser that was focused on their customers I would change but they all seem to be going the same way as far as I can tell.
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gone to the dogs

I've only listed my property since last year with Home Away but in this time it has really gone downhill fast. It used to be great, easy to use and I got quite a healthy number of enquiries but since they were taken over by another company, they have introduced extra subscription levels and other 'improvements' which actually diminish the service to users, but make the company more money. I actually tried an experiment and upgraded to a higher level of subscription only to find that a few weeks later, my property had slipped back down the list as other people also upgraded. It's a zero sum game which only Home Away will win - although when they have lost the majority of their listings, they will also lose out, and maybe then they will reconsider their catastrophic strategy towards owners, who pay for the site to keep operating.
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Property Choice getting Less, as Owners leave in disatisfaction with Management

Home Away UK is a recently New Name for a well established site, Holiday Rentals, unfortunately they did not only change the name but virtually everything inside as well, effectively ruining a very good Property Listing Site. From the travelling public's side, most probably would not be aware of the radical changes made behind the scenes but the Property Owners have noticed the differences and they don't like it.
It appears thru their own company forum that a sizeable amount of Owners are not renewing subscriptions to this site and therefore the choice of properties will diminish as the Owners find new listing sites to advertise their properties.
The new owners need to re focus on what is the life's blood of this site which is the property owners because if you don't have them on your side you effectively have nothing.
At this moment in time they have put the cart before the horse and as everyone would tell you it needs to be the other way round if you are to get anywhere.
Even Trust Pilot Have got it wrong as I am not allowed to give Home Away a true evaluation as I have to give them at least 1 star which is 1 more than they deserve.
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Referrals are getting less, price more

This year we had less referrals, almost all from the UK. In prior years we had more Germans and Scandinavians. Despite the fact we bought all the extensions. Also they do not cover the Eastern European markets.
I suspect that not all the enquires reach me.
Also it is too difficult to reach someone by telephone, when you finally do then they are very helpful, professional and competent.
Ed Altinger
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getting too greedy

I have used this site since 2007. Great response and enquiries up to last year. Enquiries fell off and I had to seriously reduce rental rates. I don't know if this is a result of the new website or of the global financial situation. The new site layout and owner facilities are driving me crazy. I am not a big business owner with loads of time to navigate through all their emails and upgrades and this new possibility of taking commission is a step too far.Please can anyone recommend any other easier sites.
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They've lost the plot

I'm afraid that HomeAway have turned from a very good company looking to provide a really good service to the owners who provide them with the resources to sell into a very greedy, profit at all cost organisation. There has been complaints and negative comments on forums both on Home Aways and others and I've not seen any evidence that they react to them. Yes they listen, and yes they respond, but often with fluffy marketing speak responses that are aimed to diffuse issues rather than taking anything onboard. Owners are the life blood, listen to them. No one wanted this tiered service for example except management to maximise profit, the vast majority of owners didn't. And why do you insist on using Facebook all the time, some people actively try and keep away from Facebook, it's so annoying.

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