HomeAway reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Home Away Good Company to Deal with - NO

Since Holiday Rentals became Home Away their customer service to their advertisers is absolutely appalling. I have phoned, emailed and written to them without a reply. My enquiries and bookings have plummeted since they took over. They are only interested in advertising revenue, they certainly have no interest in their advertisers who create and maintain their revenue stream. If they would revert to the Holiday Lettings way of doing business, it would be wonderful but I'm afraid as they are now American owned, their way of doing business is "if we don't like what the advertisers are saying, we will ignore them".

When their revenue stream plummets the way our revenue has, then just maybe they will listen, until then, NO Home Away are not a good company to work with.
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