Homebuyer Online reviews

Homebuyer Online reviews

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Review by confirmed purchaser

About as good as it could be.

We used this service for a building survey on a relatively straightforward property which had been extended a couple of times.The website itself worked well, and price competitive as far as I could tell. The surveyor was local and contacted us within a few days and was positively enthusiastic, making sure he was clear on any special requirements. Also responded promptly to one or two later questions. The whole thing was done within a week or so. The report itself was well-written and covered all the expected items (within the limits of the usual lists of exclusions you get with these things). So overall, yes, recommended, it couldn't have been much easier.
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Review by confirmed purchaser

Very good service all round

Received a thorough report at a reasonable price and our surveyor (Don) continued to be very helpful even after he'd published it.
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Review by confirmed purchaser

a no hassell professional service

I would recommend this service, it was competative, hassell free and a very professional service.
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Review by confirmed purchaser

Excellent service and so easy!

We were very impressed with the service and speed of the homebuyers report through the site. We couldn't complain and would certainly recommended to others. Thank you very much!
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Review by confirmed purchaser

Easy to arrange but lacked speed in delivery

Engaged them for a Homebuyers Survey. First surveyor was booked for an appointment 2 weeks later. This was changed for a more appropriate appointment. However, report took over a week to be made available.
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Review by confirmed purchaser

Really quick response time from order to completion of survey.

Following the ordering of the survey we were quickly contacted by the nominated surveyor. He then made arrangements with the estate agent to carry out the survey within a few days. The report was completed two days after the survey and we were contacted to say we could follow up on any questions arising. Professional speedy service from start to finish. Report (homebuyers) very thorough and process incredibly smooth.
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Review by confirmed purchaser

Overall a good service.

Good quality survey report. Took a little longer than advertised on website, two weeks rather than the 5 days the site states it aims for. Overall though good value for money.
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Review by confirmed purchaser

Friendly helpful and fast access to professional surveyors

This is a rapid efficient way to reach properly qualified professionals best suited to my home buying needs. I was able to speak directly to the surveyor on concerns relating to the particular property as well as getting sensible practical information ahead and after the survey. Home buying is such a critical time so I was pleased to feel confident about my surveyor choice via this online route.
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Review by confirmed purchaser

Never use again

Used this service for a survey, the company who did the survey were good came on 24th Feb, waited to receive the report but by the 15th March nothing received so, I contacted the surveyor. He said report had been sent to Homebuyers and I should contact them so, went on Homebuyers website to get contact details to find that the survey report had been sitting there since the 25th Feb !!! Yet no update from Homebuyers by email etc to say the report was there to view ?

They are quick enough to email and say they have taken your money but, can't be bothered to keep you updated. Next time I would contact a surveyor direct at least you know who your dealing with.

Contacted on the 18th March by Homebuyers promised to email me copies of the supposed emails and the logs, it is not a claim that emails were not received it is a fact despite Homebuyer so called robust rejection of my comments the are true the surveyor Kim was great as was his survey but, homebuyers not so good. 😢
Homebuyer Online.co.uk

Reply from Homebuyer Online.co.uk

We take adverse reviews on our service very seriously but will respond robustly where we consider criticism to be unfair so that new customers can make an informed decision on whether a review has any substance.

Your complaint relates to a lack of notification that your survey was ready. You ordered the survey on 18th February at 19.44 in the evening. Our local surveyor accepted and updated our system at 7.24 the following morning. This action will have triggered an automatic email to you with the surveyors name and contact details. The survey was booked for the 24th February and uploaded to our website at 12.32 on the following day, the 25th February. The uploading of a report to our website will have triggered another email advising that the report was ready to view and download.

This survey was being carried out on the property that you already occupy and so the surveyor will have been able to have given you an indication of when the report would be ready at the time of his visit.

In addition to our notification system we also provide customers with the facility to log into our website at any time and view the report. You can also telephone us or the surveyor for an update on progress at any time.

I am sorry that you claim not to have received emails but as you can see from there were several other ways that we could have helped you with information had you contacted us a little earlier.
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Review by confirmed purchaser

Performance met the standard which I expected from a chartered surveyor and gave good value for the cost incurred.

As I am not familiar with building details I had to do some minor research to properly understand some of the detail comment in the report so I suggest that if a facility to add sketches to the report to illustrate some comments ( for example references to gable and truss details) matters would be clearer. I believe a picture paints a thousand words and with the on line report the photographic facilities now available this may help the surveyor to add clarification to the non specialist.
These comments are made in a spirit of constructive contribution and I repeat that I believe the investment in the report was certainly a good one.
I have not tried to negotiate a price reduction to meet the valuation given but I can understand that many buyers might do so.
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Review by confirmed purchaser

Great service will use again for sure !

Hi booked the survey on a Thursday Morning got a phone call late Thursday afternoon saying they could fit me in the next day survey was carried out and had this in my email box by the following Tuesday very good service and spoke with the Surveyor just to confirm and please my mind on something he mentioned in survey , would highly recommend .
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Review by confirmed purchaser

Average at best

Home buyer reports are clearly floored. Homebuyer online we're easy enough to deal with but I have reservations, not all about the company.
When I booked the appointment I made it clear I wanted to be present at the inspection.
It was carried out without me and I wasn't given the opportunity of being present. Other companies flatly refused to let me be present.
Why wouldn't a home buyer want to be present? The home inspector is working for me, supposedly, but they treat you like they're not interested in your queries or concerns.
I later found out the inspector was onsight no more than an hour and spent a lot of that talking with the vendor.
It's just not possible to inspect a detached home properly in an hour.
The actual report revealed nothing I didn't already know from my own inspection, and I'm no home inspector.
In short, the report isn't worth the paper it's written on.
It's not just this company, they were easy enough to deal with but there was a distinct lack of communication, it's the system.
I don't doubt there are some good inspectors out there, but finding them is more luck than judgement and the average purchaser is entirely in their hands.
Home buyer reports are - in their present form - a necessary evil & nothing more than a money making exercise for those that provide them.
I would recommend finding a very good reputable builder - with experience of the type of property to be inspected - to do the inspection, and also engaging independent specialists like an electrician & a plumber to carry out their own specific inspections on the property.
It will cost more but the result will be a whole lot more accurate.
These type of specialists should be offered as optional extras by any company offering to do inspections but in my recent experience they're not.
Homebuyer Online.co.uk

Reply from Homebuyer Online.co.uk

We are pleased to hear that you found us to be easy to deal with but would have to say that it is not normal for customers to attend the inspection and it is not our policy to accept instructions on that basis.

Your comments as to the content of the report are noted but do not bear comparison to the many complimentary comments made by numerous of our other customers who have provided testimonials and who found their reports to be very much to their expectations.

We ensure that all member surveyors are qualified Chartered Surveyors who have up to date professional Indemnity insurance in place and so are all of the highest calibre. Our customers can place their survey orders knowing this to be the case thus avoiding the risk of getting a good surveyor more by luck than judgement as you suggest. Having these safeguards in place also assists our customers in the albeit unlikely event that they did have cause for a genuine complaint which they would certainly not have if they were to rely on the advice of a local builder or other tradesman.
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Review by confirmed purchaser

Good Professional Service

I am pleased with the way the survey was done and the survey report was exhaustive. I got a good friendly service and it was done by a FRICS qualified surveyor. It was easy enough to book online and the price was good and got the report after a week. Would happily recommend them.
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Review by confirmed purchaser

Very easy to arrange, efficient and quick response times!

The process from start to finish was straightforward, it couldn't have been easier. The report was indepth and comprehensive. I have no concerns in using this service again.
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Review by confirmed purchaser

Good Experience

Generally a good experience, communication could have been a little bit better when the planned survey didn't take place on time, but nothing that would cause complaint.
I would recommend them.
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Review by confirmed purchaser

Worth the money

The premium report is very detailed. Puts your mind at rest when making such an important purchase. On the scale of things at a fraction of the total cost.
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Review by confirmed purchaser

yes definately .very efficient and all completed within a week.

I would recommend them to any one .All gueries answered straight away and the surveyor Mike was very helpful and also left his number in case I needed to speak to him.
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Review by confirmed purchaser

excellent, speedy service.

I was at first a bit unsure about using a purely online based serviced but after reading the positive reviews I decided to try it. The service I received was excellent from start to finish. Outstanding customer service from the appointed local firm of Surveyors, friendly uncomplicated emails informing me of progress and the full survey report was delivered within a working week of the Surveyor's visit. It was and concise. Well worth the money.
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Review by confirmed purchaser

Excellent service

I cannot fault the service I received from homebuyeronline.co.uk. They are competitive on price, and arranged to view the property the next working day after I ordered a homebuyers report. By the following evening, I was able to download their comprehensive report, which put my mind at rest regarding the condition of the property. I would not hesitate to recommend this company.
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Review by confirmed purchaser

Easy Peasey

Quick, simple and very easy to do on line. No complaints at all. The report was very thorough and we purchased and received it back within one week. Would recommend.

HomebuyerOnline.co.uk - Details

About this company

Homebuyer Online.co.uk are a Nationwide Network of Chartered Surveyors. All members are regulated and have PI insurance to protect you. You can get an instant quote for your Home Survey online and can then order it immediately and securely with a credit or debit card. The survey will then be carried out by one of our experienced local surveyors. Once your report is complete you can download it directly from the website. You can also talk to your surveyor at any point in the process.

Visit Homebuyer Online

Hugh Greenhouse FRICS

Call us on: 0345 387 0345
We live here: 7 Guessens Road
AL8 6QW Welwyn Garden City
United Kingdom

Category

Homebuyer Online is ranked 75 out of 145 in the category

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