Surveyor appointed was useful and communicative. I did not need to communicate with homebuyeronline themselves so cannot comment on that. Price was the original attraction and I received a further reduction after leaving my order unfinished for a while whilst I investigated other options.
Very efficient! The whole process, from ordering the survey to receiving the report took a matter of days. You can check progress online. And it was easy to contact the surveyor to talk to him before he carried out the survey. Price was very competitive as well. Would recommend to anyone.
It was really easy to go through the guidelines and choose a right service. I've saved £80 for my homebuyer report comparing to the Agents recommended company.
So all in all happy with the quality and timing for my purchase.
Why pay more? There is no more a Homebuyers Surveyor could do! Full written report with Email assistance and on the end of a telephone, if required. - Would be nice if they climbed on flat roofs to check them out but that doesn't come in their remit! Very polite and helpful.
My report was carried out quickly following the order being placed. Mr G Bridgeman-Clarke was thorough and helpful when I spoke to him on the telephone with a couple of queries. The report was available for on line viewing within a few days of the initial instructions. A very smooth process altogether!
I would thoroughly recommend Homebuyer Online for anyone to use. The whole process was simple to arrange from start to finish. It was much less expensive than some of the independent quotes I had before going on line and it was good to know exactly what you were going to pay right at the start including VAT and no unexpected add ons. The Surveyor was efficient and the report was received very quickly. The whole process took some of the stress out of the house purchase minefield.
I got a quote online then went ahead and ordered the survey online. This was very convenient for me as it’s difficult to use the phone at work so this way was very quick and easy.
I ordered a Homebuyers Report which cost £327.75 for a 2 bed semi detached. It took 10 days in total from date of order to when I received the report via email.
I was happy with the service and the detail of the report.
I would not certainly recommend using this service, nor use again. From the transaction, nothing heard until I started chasing. The survey not local to the area, some 40 mile away. I had to chase for the survey 7/10 days after the visit.
Such a service needs clear reporting milestones.
1. initial contact and introduction
2. Confirm contact with agent to arrange visit
3. Confirm visit date
4. Confirm visit has taken place and the report will be available in x days
5 Submit the report.
Its not rocket science!
Not much more to say really. We were buying a fairly new property with no problems anticipated, so looking for most affordable survey. Best priced and good service, and the one query I had was discussed happily with us - ie no "online only" approach - the surveyor seemed to be a knowledgeable and helpful chap!
The reviews complaining about service speed seem odd from what I experienced - very fast service ... perhaps some buyers need to note that the survey speed is also subject to ease of access to the property.
In my experience you wont find much cheaper - not with such a comprehensive report.
One of the reasons I went with HomeBuyerOnline was because of the speed. The website said about five working days. Two weeks after my survey I'd heard nothing so decided to call HBO. Number not working. Called the surveyor on his mobile and office numbers but no answer, so I left a message but was not called back. The next day I tried again, but still nothing. I was starting to wonder if I'd been conned. My last attempt was an email to the surveyor, to which he replied, which was a relief!
The survey report was very comprehensive and was much more than what I was expecting so no complaints there, but seriously HomeBuyerOnline, if you are going to display your number at the top of the homepage, make sure it actually works!!
The overall experience was very good. The booking process was straight forward and the confirmation pack along with contact details came through straight away. The survey was completed on time and in an efficient way. I would have liked some kind of confirmation to say it had been carried out so I didn't have to email the surveyor. However a speedy response came back along with my report approx 1 week later.; Would use again and recommend.
Was a very good price compared to other quotes. Also much quicker than expected; booked on a monday, the survey was done the following friday and got the report back 3 days later! Could of been more detailed, they couldn't find our gas and electricity meters which was surprising. There is a large crack in the outside wall which wasn't mentioned but we are not sure if this is our wall! Overall very pleased with the hassle free service.
I have no hesitation to recomend homebuyers online if you want a prompt professional services which matters a lot in these "sellers" market of London.
Cheapest quote by far, easy booking and payment. It took a while after booking to receive the surveyors details, and then again to find out when it was completed. The report received within a few days was very thorough, and the surveyor was happy to discuss queries. All in all, a good experience.
Ordered and paid online 6th August. Heard nothing for three days so called to ask when survey would be done. Was told they would check and call me back. Approx one hour later they called to say they had "changed" surveyors and that survey would be done 17th August which was a week away. By 21st August not heard anything so called the Surveyor. He talked me through his findings and said the report would be ready in a few days. 27th August I called Surveyor again and was told report would be ready to view in 24 hours. That deadline passed and Surveyor called to say it would be ready this morning. By 1.20pm I started chasing again.......... Now I have the report, which is fine. I have had 2 surveys done on other properties (not through Homebuyer) and this is equally as good. My main complaint is the time it has taken from start to finish is just over three weeks.
I thought, when I booked a survey, that it would be conducted quickly. Instead, i had to wait a couple of weeks. The survey, itself was good but I could probably have got a better price elsewhere.
we were very impressed with the amount of detail and informed opinions given in the survey it has saved us thousands of pounds as we have decided not to buy the property'
we would have no fears about using your service again, indeed we will be using you again very shortly
We had a very informative talk to an adviser by phone and booked the survey to confirm our suspicions of rot under the floor of one room in our prospective purchase. We were sent a message to advise us of the surveyer's name and that he would be in touch by email. This was done in about 3 days and our survey was completed within a week. We were able to speak to him prior to his visit and he was most helpful and gave us a fair idea of the outcome which was confirmed in his a detailed reportwithin 4 days of his visit.
i thought the quality and the detail in the report was good, but as a lot of people have commented on here, I didnt hear anything from the team until the report was actually completed. I'm sure this is normal in the industry, but when you are making an online transaction a little re-assurance that the order is being progressed would be useful.
I needed to arrange an RCV RICS survey quickly on a Sunday and used this system which INITIALLY seemed to work well. The allocated Surveyor called the Agents on the Monday but made an appointment a month in advance which I would have rejected as too slow. I got several confusing emails from the Survey Office one of which asked for the fee which I had already paid online. The amount they asked for was also lower by some £50.00, but it may be a VAT issue. Still awaiting survey which is a week away.
When I booked the service I mentioned that the valuation was not to get a mortgage and that it was a cash purchase. I therefore needed a fairly accurate valuation rather than the valuation coming back as my final offer. My final offer was 342k. The valuation came back as 342k. When I phoned up to ask the surveyor, it was clear that he couldn't explain how he arrived at the figure.
I would have rated them 5 stars if it was not for the initial contact (or lack thereof!)
When I first went through the process I selected the survey I would like and paid the £350+ fee and when greeted with the thank you page I was told that I would be contacted shortly by someone (i filled out the request on a Monday at 14:27)
After not hearing anything for more than 30 hours I sent them an email asking what was happening as the money had left my account and I had heard no news. I was then told that all is ok and that an appointment was being arranged and I would receive the details shortly. Within 4 days of receiving that I had the surveyors details emailed to me and all communication from that point, including telling me the report was completed, has been brilliant! If they could just get that initial contact sorted out I would be more than happy to give 5 stars and recommend their services to anyone.
To clarify, after the comment on my above post, from initial order to receiving the report took 4 days which I was very happy about. The part I was not so happy about is that it seemed that I had to check that everything was ok even though I was told I would be contacted shortly when making the order. I don't request surveys everyday and I was initially worried about spending so much money without having someone to talk to, I can now assure anyone who does want to get a survey done that this is a great way to do it and better value than from an estate agent or broker.
Was very pleased with the whole service, good advice, very prompt and easy to use. Both the person I spoke to on the phone and the surveyor were honest and reliable. The survey was completed quickly and were even called by surveyor to discuss further issues, thank you.
I was a bit worried about using a site I had never heard of but survey was arranged within 2 hours of booking it and carried out within 5 days. Report came through within 24 hours. Very impressed.
The survey was carried out completely transparentely to me and therefore painless.
The Agents held the keys and took care of that side. Report was with me within 24 hours. No issues in the report, so all good as far as I can see.
Very satisfied with how it went and would definitely use this service again.
Booking the survey was very efficient - they were able to accommodate our tight timescale and send a surveyor out in just a few days.
The Report was thorough and they were very happy to answer follow-up questions from us which was much appreciated.
I would happily recommend the service to anyone.
Fast service, great customer service, and great price. What more do you want!
Really impressed with this site and process. Report was requested and paid for, the process then ran like clockwork. Report was produced within 48 hours of survey and immediately available on the site as a PDF.
Our surveyor- Sheppey Partnership of Hampton was great.
We booked the survey on line on Friday, Monday we had confirmation the survey was booked for two days later, and we received the report the following Sunday. Quick turnaround and good communication, keeping us informed of progress. The survey report was really helpful and informative, easy to understand, clear and well written. I would have no hesitation recommending the service. Thank you.
This is the first time that I have used Homebuyer Online. This service was less expensive than the similar service offered via the estate agent. I found the survey report very clear and informative and met my expectations as to the detail covered by the survey. The only reason I have not given a 5 star rating is that I do not feel sufficiently qualified to judge whether a better service would be available elsewhere. However, I feel satisfied with the service and would certainly recommend Homebuyer Online to others.
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