Prompt, friendly and knowledgeable service.
I wanted to order the One Touch Soup Blender, but had had problems with one I'd previously ordered from a different supplier, so I emailed them before purchasing, listing my worries.
They replied immediately, confirming that they had had very few problems reported with this model, but - should it happen - they would immediately collect and refund.
They have since remained in contact and been extremely helpful and - by the way - they were £15 cheaper than their competitor for the same model ! I will definitely order further items from them.