Haven't used it for a while, because of bad experiences, and because I mainly used it for fun with a friend once. One thing is that you're not allowed to go on a longer vacation, or taking a break from the game, or your account will be closed. After 90 days of inactivity (You not signing in and taking care of your horses) they'll delete your account without further notice, and any chance of getting it back.
I did give them my mail, and I did validate it, so there's no excuses of why not to send a warning before deletion. In the game you pay for passes with real money, so a warning would be nice since you'll lose a lot. I find that it's one of the worst services I've ever come upon, and I admit that I''ve warned people about the site, and that I'll continue to. I tried contacting them, but got a real rude answer back, no excuse, no solution and no compensation for the lost work, passes (REAL money) and stuff.