I shop mostly by internet and have come unstuck here and there.
Now I am older and wiser I check, check and check again who I purchase from.
Staff very helpful.
1st stage straightforward.
Further stage not clear enough - there needs to be more help in explaining where to find the reg doc serial number and the required date. I suggest 'what is this' flags and a picture of the reg doc showing where the required information can be found.
Really helpful info. Makes you fully armed when dealing with the motor dealer. Provides really useful detail including mpg information.
Yes, very quick and presumably trustworthy and reliable information given about a vehicle...... but ouch.... at a price. HPI make it pretty obvious where they get the bulk of their business from with the much cheaper rates that they charge the motor trade
HPI have been fantastic in consumer care, I made a mistake on my application regarding a check they came straight back and refunded my account with no quibble, I also had a classic Mercedes and the DVLA had entered the wrong mileage,HPI where great and adjusted it within 3 days!!!!! Well done HPI if only other company's where like you, your staff are wonderful thank you
Always use this service when buying a car from unknown sellers . It gives huge confidence .
When checking the documents at the vehicle I was told there was an issue with the supply date on the V5 document. No further information was given.
I checked with the owner and they could not remember any reason for requesting a new document.
I then contacted DVLA who told me that several batches of V5s were stolen 2 or 3 years ago and the new form was issued automatically to combat the theft.
Why wasn't this information available to your reps? Surely, in order to perform as a professional agency this info should be readily available and offered to customers as a possible explanation?
In my case, when presented with this information, the owner could remember receiving the new V5 and found it within a few minutes.
An unnecessary delay in an otherwise flawless experience.
The process of getting a potential car I was going to buy HPI checked was no problem at all. I HPI checked the car and came back with clear! I then proceeded to buy this car; it stated no accidents and HP checked clear! Once we bought the car, we soon found out this car had been in an accident at the front and back and had airbags missing! DO NOT TRUST HPI CHECKS! It would have cost us over £2,000 to make the car safe and as a result meant we had to sell it for scrap! I would like to know why the HPI check came back clear??!!
Most of the infomation i got it was from me typing in all the numbers spent £25 but was not satisfied on the check as i before spent only £5 on a another site an they provided the same information on the vehicle not happy from HPI check never gonna use them again
I saw a car advertised that was in a colour not listed for that model. An HPI check confirmed that it was in fact the original colour and I subsequently bought the car.
A good service offering some reassurance when buying an 'unknown' vehicle from a stranger.
They allow only 4 weeks to provide V5C number in order to obtain 'full' protection.
That may seem a reasonable time but, depending on circumstances it can, perfectly legitimately, be exceeded and then you lose out. Following my recent (fully clear) HPI check I purchased a car. Then due to my daughter's and the vendor's ill health, it took me 5 weeks to obtain this information and I thus lost out.
I rang HPI, prior to submitting this review to ask if there was any flexibility in this 'cut-off' time and was told that: "In extreme circumstances there 'might' be, but NOT if you have already purchased the vehicle".
So I feel that I got 60% of the service for 100% of the price!
I found hpi quick and easy to use, although they might appear a little more expensive than the competitors it's worth it for that piece of mind and reassurance when buying a used vehicle on the Internet even if its been hpi checked before..
As a trader I always use HPI because their reports are complete and easy to read by potential buyers.
However this comes at a price there are competitors who offer the same sort of report at a lower price, this might give HPI some piece of mind and reconsider the prices they charge.
I purchased 3 HPI checks as it was cheaper than buying three seperate checks. First check was a VW R32 car which came back as having had three number plate changes. Thats ok as I now know what to check. One thing was wrong on the check - it showed the car as an automatic gearbox. I phoned VW and they told me that that car was never made with an auto box. The one I test drove was a six speed manual which was what was on the logbook. Second car I thought about buying was checked by the dealer while I was there and the HPI check showed the vehicle as engine number not known. This was really useful. In the end I asked the police for advise about this and they went and checked the vehicle on the dealers site. I walked away from this one. I phoned HPI and said I had no confidence in their checks now and would like a refund on the two remaining checks I had. Not a chance - emails with a load of excuses. Don't rely on this company, I will certainly never use them again.
UPDATED 27 November 2013
Well it has been over 5 weeks since HPI replied to my feedback.
HPI replied "as a gesture of goodwill, we have refunded the full cost of your check which will be with you shortly."
I have received nothing from HPI. I emailed them and asked where my refund was and got no reply.
Good idea by HPI, just reply with a message saying that they will refund the cost so that anyone reading my feedback will think that I got a refund so everything turned out OK.
Do not trust this company!
I have now been given a full refund. I am happy now but this should not have taken so long.
Don't forget, "If we don't complain then nothing will ever improve"
first time i have used the service, i really resent having to spend money to find out if the seller is honest, i just got a feeling that i should check it out.
If the fee was much lower i would use more often(£5-£8)
Even though its pricey its worth using this service if your planning on buying a vehicle especially private sales make sure u use this service. There are some dodgy people about who will do anything to sell you their dodgy vehicle. There was a car I had my eye on but after doing the checks found out it had a finance agreement recently taken out. So it's really important to do all checks before buying.
...what about this £20,000 guarantee? You have to supply the V5C number before you purchase the vehicle. isnt this a bit akward? You make up your mind you want the vehicle but before you hand over the dosh you have to ask for sight of the V5c and then contact and register tyhe vehicle beforehand. How many people do this?
I paid extra for the valuation service, didn't receive a valuation with my report, and when I inquired, I was told that they aren't available with all vehicles.
i asked for a partial refund and was told it was stated in the T&C's and I should have read them, nice!
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