i order from here quite alot and usally ok but two weeks ago i ordered some food and they took the payment when i phoned the shop to ask how long they would be they said they had not recieved an order... i had to order again and they took the money once again, once i phoned hungry house they said that they see payment came out twice and will put it back... two weeks on and i am still waiting
The first time we used Hungry House, we waited an hour and a half for our order. They gave us £3 to use towards our next takeaway - which is an insult. The second time we used it, our food took TWO and half hours to come!! After talking to them for around two hours, I was finally given part of my money back. Before this they were trying to blame the restaurant, telling me I would need to take it up with restaurant and that they couldn't help that the takeaway was busy - so what exactly am I paying them commission on my food for in the first place? When our food did eventually arrive, it was all wrong and cold. Worst service on the internet - don't use it!! Go direct!
In short: delivery takes longer through hungryhouse.
The idea of offering a wide range of local takeaways through a single site is a great one, especially when there are accompanying reviews/recommendations. Hungryhouse is good at this but delivery is a problem. Before placing an order the hungryhouse site tells you delivery will be within a certain timeframe. After ordering you get an email telling you the restaurant has informed them the time has been adjusted - with delivery two hours later. This has happened to me both times I have ordered through hungryhouse. On both occasions I phoned the restaurant directly and was told they could deliver earlier. On the most recent occasion the restaurant advised me not to order through hungryhouse as delivery would be delayed and that I should always place the order through them directly. It isn't clear whether hungryhouse is delaying the orders, or whether restaurants deal with hungryhouse orders with lower priority. Either way I've learned my lesson after two similar experiences and will order directly from restaurants in future.
Having tried wrongly to blame the nearest takeaway to our house I complained and received a £ 10 voucher, which we have used and the waited an hour and a half for our delivery, that's just too long. Back to the superior site from now on. Service and speed without these no matter how shiny the advert or profuse the apologies there is no incentive to use the service, the clue is in the first word of the name.
Elizabeth Warmisham found this review useful
I don't usually do reviews, but I feel that people need to know about this. I placed an order through Hungry House on Friday night, only to be told it wouldn't be delivered for almost 2 hours. I contacted Hungry House to cancel, as I was due to go out. I used their live chat and confirmed that my money would be refunded by the end of the evening and the order would not be processed. Thought no more of it, until I was getting ready to go out an hour later and the delivery turned up!!! I refused to take delivery and immediately tried to contact Hungry House but with no luck. I have since sent several emails and tried to use to the live chat again and had no response. I have given up hope of getting my money back, but thought other people should be aware of the lack of customer service from this company. I suspect they will post against this and say to contact them, but as I've already tried I don't plan on spending any more of my time trying, its time for them to contact me.
Ordered the takeaway with an estimated delivery of about 45mins. Once order placed got an email warning me of an hour and a half wait. Phoned to cancel the order, which was no problem, and advised that they would 'try' to cancel the order with the restaurant. They called me back to say the restaurant was engaged and not to worry if the order turned up.
An hour and a half later the order turned up. And an understandably angry (and slightly intimidating) delivery driver said they had not been told the order was cancelled resulting an argument on the doorstep.
I was then called directly by the take away restaurant (equally angry owner) to ask why I had turned the food away. I called Hungry House and they said not to worry about it.
As far as an ordering process goes, it's obviously simple to place an order but not so to cancel it once you realise the estimated delivery times are misleading.
I simply don't understand why Hungry House cannot automate cancellation of orders in the same way that I would assume orders are passed on the restaurants.
I ended up feeling very bad for the restaurant and for the wasted time and food because of Hungry House's poor processes. Wouldn't ever use again.
I have ordered three times from Hungry House in the last two months and have been disappointed every time! I think it's a great idea but unfortunately you end up having to wait about an hour and a half for your food as it goes through the middle man. When a driver got lost it took ages to contact them via hungry house and then the restaurant. Similarly, I moved house (thinking maybe it would be better in West London than North London) and ordered again but this time the order arrived incomplete from a sushi restaurant, again after about 100 mins wait. I had to contact them and they offered me a free Fanta as a sorry. I once ordered from a restaurant directly and they arrived 45 mins quicker. Yes it's a good idea for a website with all choices but I really would think twice about ordering again via Hungry House as it takes such a long time and there seem to always be issues between the customer order and the restaurant.
Very disappointed with the service. Second time I used them as the restaurants i chose used hungry house, will never do it again.
I've used hungry house a few times but have had mixed service. The last time I used them, I didn't receive my order and when I emailed them to tell them they never responded and when I rated the takeaway (in a professional way) they refused to publish the review. Hungry house benefits takeaways and not customers.
used this service a few times and never had a problem. ive ordered from different places and the food always arrives on time and never had any issues with card payments. i find the service alot easier to use then having to find a number online then ring around trying to find somewhere that makes the food i want or trying to remember the names of the companys that make the food i want. and the fact that it remembers what i ordered last time is a great time saver (especially when other half useually spends ages deciding what he wants now i just click re-order lol )
I had my bad feedback removed and was emailed to revise it. Even though it just said stuff like "took 2 hours to arrive, chips cold and soggy, donut was dry and had a chunk out of it, brought me cola instead of 7up" and things like that. I tried to revise my feedback (even though I don't think there was anything wrong with it in the first place) and it said I could not leave a review as my order had been cancelled. I received food and I want to share my opinion with other customers so they can make an informed decision on whether to buy from that restaurant. Just because I received a refund for the dreadful food it doesn't mean I shouldn't be allowed to leave feedback. Their ways are misleading their customers and duping them into buying bad food from bad restaurants.
would we be able to order our food on friday night?
Hungryhouse advertise that a restaurant will deliver to your address when you enter the postcode. You put in your order and they take the money. Later that night you'll receive an email stating that the restaurant doesn't deliver to your address and they will refund your money in 3 days. It will actually take them about 3 weeks and multiple complaints to get your money back!
After this happened to me, I soon discovered many other people that had been caught out by this same Hungryhouse scam! They clearly make profit on the interest they gain from holding your money, and probably hope you forget about the payment entirely and keep it! Be aware, best to stay well away!!
Very nice site that aggregates a set of restaurants. You can order whatever you want: Italian, Indian, Chinese, and several other options.
The food is usually at a great price and most of the restaurants deliver it really quick!
This website is fantastic and a huge time saver! Could not fault the website but a bad experience from a resturant on the site puts a stain on reputation. Maybe you should review who you have on here and find new and willing shops to take their places.
I ordered several times home delivery using Hungryhouse and was satisfied with their service. Not over the top but quite decent. You get overall good value for money in all the restaurants they are working with.
I'm always using this web site to order food. It is very easy and quick and also you can see all the menus and even a description of them! Also you can find any kind of restaurant that you need, chinese, indian, spanish and even sri lankan! I really like it! Congratulations!!!
A history of my orders is really useful because typically i will order the same thing from the same place, so it makes the whole process easier! I appreciate reciving text messages to alert me as to when the food will arrive. also love the app! all round fab service, thank you.
There's not much to say really apart from Hungry House just works. The website is well put together and easy to use. They seem to have reliable and efficient communication with restaurants - I've ordered using Hungry House many times and never had a systematic problem with the ordering process. Obviously the quality of the take away food is not Hungry House's responsibility per se, its your job to pick the right restaurant, but the vast majority of my eating experiences have been really positive and their review system helps out in this regard.
Always had great service from HH and love the app plus that you can read honest reviews before you make a decision.
The one gripe which took a star off for me was that I once ordered and paid online, HH then told me the company weren't able to deliver which was fine, but it took 3 days for the money to be credited back to my account so something to be aware of.
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