I emailed them about an order that was accepted, yet 30 minutes later got a phone call saying driver wasn't willing to drive 16 miles and for me to contact HH for a refund. I emailed them got the auto confirmation, yet still waiting for a reply. Not the first time I have had to contact customer service, it's always terribly slow. If you have a problem with your order, don't expect it to be sorted out quickly.
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