Hello my friend, I have five words for you: do not order from hungryhouse. Why you ask? I'll tell you why. 1. When anything goes wrong, there is no phone number to call. 2. This 'voice your opinion' website is the first I hear(/read) about the "live chat" on Facebook, in responses to other people's feedback. Their 'Contact Us' page does not even mention it! 3. Things do go wrong. If they didn't, I would have been more forgiving on the lack-of-contact-number front. 4. I gave hungryhouse many chances and they have failed me more times than not. Over the past few deliveries I've experienced the following issues: a. Really bad food from a certain restaurant (FU ON). They shouldn't even have it listed, that's how bad it is! Give hungryhouse another chance, try a different restaurant - I said to myself. b. On another occasion, money was taken from my account and then the order was not allowed by the website even though it was 30min before restaurant closing time. The website should not allow the payment to go through if the restaurant is not accepting orders! No way of finding out how I'll get my money back and no e-mail or text message to inform me that they automatically refund the next day. So I thought I'd wait for the next time I order and leave it as credit on my account. Imagine the panic attack I had when the next time I logged on the credit wasn't there! I checked my statement and found the refund and then dug out their terms and conditions to find out that there is an automatic process, but it wasn't straightforward to find. I didn't complain, thought I'd give them another chance... c. On a different day an order took 20mins to be cancelled without giving reason! Hungryhouse replied to my e-mail 3 days later to tell me that the restaurant cancelled the order because "they didn't have paper left in the machine to print out the order". Really? No pen or paper either? Pencils? Crayons? Chalk? That was Metro Pizza. Anyway, on the day of this order after cancellation I ordered from another place 'cause I was really hungry and didn't feel like cooking! d. And it turns out that the second place I ordered from, even though very quick in terms of delivery, had a lower than average pizza :( Perfect Pizza is not only less than perfect, it is worse than the cheap pizzas you'd find at the only places open late enough to go to after a drinking night out in Central London! e. Today was the last straw. I tried to order and got a success page. When I checked my e-mail I found two confirmations! They somehow managed to duplicate the order. I called the restaurant and had the orders cancelled, as there was no phone number to call hungryhouse. In fact they said they hadn't received anything yet and said they'd cancel when they get a call from hungryhouse. On that note, their FAQs state that "the likelihood that your order will be sent by phone is quite slim" however I have seen more comments here saying it was done by phone and I know this one would be by phone, so it looks like there's an awful lot of orders made by them via phone. Wasn't aware of that, no wonder they have got things wrong in the past!
I have now decided I will not order from them again. From what I can see in others' reviews, there are other options out there.
And one other thing; all my August reviews seem to have vanished! Good job hungryhouse, delete all the text from the reviews so that people cannot get any useful piece of information. Well done! *thumbs down*