Thank you for your feedback. We are truly sorry for the technical difficulties encountered on our website and customer support last night. We experienced some site hiccups due to an extremely high volume of traffic on our site. We will do everything we can to prevent this issue from happening again and use this to drive further improvement on our website.
Please reply to this post with the order number so we could check the status of your refund. Alternatively you could also hop on our live chat by following this link- http://hungryhouse.co.uk/contact.