Update 1st December: Oh why did I use them again? My own fault this time for not learning my lesson - yet again the restaurant 'forgot' the order and it was delayed. Order accepted at 7:10pm - now 8:40pm and food is now doubt being cooked very quickly after a call to the restaurant.
Not sure if the problem is with Hungry House or with the restaurants, but from now on I will definitely be ordering directly with the restaurants. Hungry House should spend more time on fixing the problem and less on marketing.
Initial Reivew: Hungry House is a great concept, but unfortunately once orders are placed you are in the hands of the take away store - usually a small store that isn't familiar with online ordering. We have now had 2 out of the last 3 orders 'missed' by separate take away stores (both with high Hungry House ratings). This means that we have waited 90 minutes before the delivery window has ended before calling the store directly, only to find out that we have another hour's wait.
My recommendation - review the options on Hungry House and then phone the stores directly. As long as you can pay in cash it will also save you a booking fee.