I recently placed an order for a takeaway via HungryHouse but had difficulty with the payment process as the site kept crashing, the last time during the card authorisation process. I wasn't sure whether payment had been made so I called the restaurant directly. They told me that they weren't taking orders from HH any more as "I think they've gone out of business". If I wanted the food I would have to pay the restaurant directly, which I did. I checked my account the next day and low & behold the £32.40 had been debited twice, once by HH and once by the restaurant. I called HH and they said that they were still in business and would refund the money immediately. That was 9 days ago and I'm still waiting.
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We are sorry to hear about this problem with your recent order. Could you please reply to this post with an order number so we could sort this out for you? Alternatively, you could also send an email to firstname.lastname@example.org.