Thank you for your feedback and we are sorry to hear about the delay in receiving your order. We would like to investigate this further but we are unable to find the order associated with your Trustpilot username. Could you please reply to this post with the order reference number?
You may can cancel a submitted order until the point your order is sent to the restaurant. As a member, submitted orders can be cancelled from your Order History using the Cancel order button. As a guest, you can cancel an order by clicking on the link in the Order pending email. Alternatively, you may also contact our customer care team or hop on our live chat and they will be more than happy to assist with this request.