This was our first order with Hurst. The price was excellent and the order was shipped quickly. On the delivery day we were told within an hour when the courier would arrive. Really impressed with price and service and would definitely try Hurst first in future!
From ordering my toaster online, and at a very good price, I was kept informed by email of packing & delivery progress. The item arrived quickly, securely packed to protect against damage which was reassuring. My only reservation was that the enclosed guarantee form, to be posted back, was clearly well out of date: this is now 2013, and the form referred to a competition which closed at the end of 2008. That apart, I'm delighted with the toaster, which is working brilliantly, and very pleased with it's design and solid build.
First time I have used Hurst Iw and I found that the service was excellent. Good communications which kept me informed on the status of the delivery, which was very quick. Product was much cheaper than other stockists. So very pleased!
No more to be said - they were extremely efficient, communicative, and helpful.
Excellent website for ease of use. The item I bought was the best price around and it was delivered within 2 days. Received email on day of delivery that gave me the 1hr delivery slot from the courier. Excellent service all round. Will be buying from them again. Many thanks
I ordered a nespresso coffee machine and would like to say how impressed I was with the speed at which the machine arrived, very well packaged and is now the highlight of my niece's kitchen. Highly recommend this company
We have just made our second purchase from hurst IOW there service was even better than the first purchase if this is possible. delivery was exactly as promised and arrived 3 minutes after the start of the hour slot given to us, in perfect condition.
From start to finish i can't fault W Hurst and son. I wondered weather it was a good idea to order something i wanted quickly from a company that was a boat ride away from mainland UK. The fact that they were £40 cheaper and had free delivery swung it for me. As soon as i placed my order i had an e mail confirming and soon after , another one with links to my parcel tracking with a 1 hour slot and a choice to change the delivery date if it wasn't convienient. Magimix 5200 xl premium food prossesor arrived next day , on time and in perfect condition. And it is brilliant .
A great transaction from start to finish!
Bought a Magimix Nespresso coffee machine as a Christmas gift for my dad. Hurst had the best price but i had never used or heard of them before.
Anyway, I placed the order via their webiste and was kept informed every step of the way from order to dispatch and delivery. They even gave me the delivery time within a 60 minute window. How many suppliers can do that these days?
So, overall very happy with the product and the service Hurst provided. Would have no hesitation in using them again or recommending them to someone else.
We ordered our Nespresso machine on Christmas Day, with the price being the cheapest we found, and it was delivered within 2 working days. Very happy and would recommend for future shopping.
I ordered my kenwood mixer on Thursday night and it was delivered on Friday morning. I looked around other mixers and found that Hurst was the cheapest around and good quality as well. Thank you Hurst you made some one really happy on Christmas Day..
I ordered a Magimix 11300 M190 Citiz & Milk Nespresso Coffee Maker on 21st December 2012 and received it as promised on 24th December at stated delivery time.
The cost of the quality item was very competitive and I would recommend this company to anyone.
W Hurst and Son (IW) will be the first email address I will look at if I require any items that they stock.
Very satisfied customer.
I trawled the internet to find exactly what We were looking for and at the cheapest price we could find. Despite the delivery charge Hurst came out on top by a couple of pound in a £45 order. I ordered and paid on line. Next day an email was sent letting me know that the item had been discontinued from thier stock for some time and the Web page had included a number of ranges it should have not and this would be addressed with a high priority. My money had been returned - I checked with my bank and even though I ordered late one evening an e-mail had been sent early the next morning to let me know. Disapointing for us but as least we were had the money back immediately and were able to source another one in time for Christmas elsewhere. Though it was slightly more expensive it was delivered today and we will be wraping it and taking it to the appropriate relative tomorrow.
W Hurst's Kenwood Prospero was the best value I could find either on line or in the shops. But more importantly, it arrived within 3 working days of my ordering it, delivered by DPD. This is the first time I have been informed twice by email of the exact hour a package is to be delivered - and it was there exactly on time!
Well done W Hurst & DPD.
Hurst's used to be the best hardware shop I'd been to anywhere. Regrettably, service in the stores themselves has become so poor I no longer use them.
On this occasion I was after a couple of kitchen appliances and had seen a Hurst advertisement in a local paper. I looked on line and found the items to be cheaper than anywhere else. Delivery was free but slow. Hurst's own delivery service on the day was like the service used to be in the shops, efficient, happy and polite.
I would use the on-line service again, but it will take a major improvement in staff attitudes before I use the shops again.
I used Hurst for the first time and I will tell you it wont be the last!! What a wonderful organised company, I ordered my item Saturday evening and had my delivery Tuesday morning, so straight forward and no problems they keep you informed so you know exactly when to expect your purchase. Thankyou Hurst and will see you in the future. I always read reviews so please take notice of this review and you wont be disappointed!!
great goods cheaper than anywhere else, also they use a private delivery service which i was surprised by, you get a sms alert to yuor phone telling you when you will be getting it or if you want to re-arrange extremely fast too, next day..everything went as expected..recomended
Just first class service.
I ordrered the wrong item,they picked it up and brought the correct one the next day, without any fuss.
very helpfull nice to talk to someone not a machine when you have a problem.
We bought a Dyson fan heater and it was cheaper here than anywhere else we saw. The order went through smoothly. I asked for a specific delivery date and that was no problem. The person I spoke to on the telephone was friendly and everything went without a hitch. Would definitely order from here again.
I bought a Dyson Fan AM04 Heater for a Christmas present. I only found Hurst IW after first ordering from "every little helps" who delivered the wrong colour twice, and kept us waiting for a replacement on a Saturday with a delivery slot of 07:00 to 19:00 (it arrived 20:30 and was still the wrong colour).
We also tried "never knowingly undersold" who initially had the heater for only £10 MORE than Hurst's, but, by the time we had ditched "every little helps" they had re-priced to £50 MORE than Hurst's. It is such an irritating policy that JL prices track competitors, but do not really compete.
Hurst IW we had the colour we wanted, Blue/Grey, (cited as "exculsive" by some) and the delivery was very quick with email updates telling us exactly when it would arrive and asking if an alternative destination would be available if we were out.
There was no charge for this excellent deliver service and the price for the Dyson AM04 heater was the lowest on the Internet.
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