Was using Google to look for a product their site had it at the cheapest price. Ordered and paid for the product and then got an email stating that the product was no longer in stock and I would receive a refund of my money. I find this really frustrating when a company either doesn't keep their web site up to date or realises that their product has been listed at the wrong price so withdraw it and state that it isn't available. Now ordered from Toolsation and delivered the next day no dramas and free postage:)
There was an error in the description of one of the items I bought online so I thought I was getting an additional item which didn't arrive with the rest, I emailed and quickly received a response saying they'd put the item I was expecting in the post for me free of charge because it was an error on their end, the package arrived the next day. In general the prices are great and free delivery around the island is very useful. I am very pleased with how I've been treated and will definitely be shopping here again and would recommend it to anyone.
Ordered a magimix from hurst. Initial delivery was very fast however when I received the item there was a small crack in the accessory case. I emailed customer services, who got back to me first thing. They advised me that they would contact magimix to sent a replacement part, which will be with me in a few days. Great service!
Hurst Iw is a quality service, with great prices beating the usual Amazon and ebay. Firstly the web site is a pleasant experience, easy to negotiate, place an order and pay, second and perhaps the most important for me, I was kept informed of the status of my order from the time of order to delivery from Hurst and delivery firm DPD. I supplied my email address and mobile number and was kept informed via text and email at every stage. I could even see the location of my parcel on a map via tracking, the name of the delivery driver and the time of delivery to the hour. I had the option via text sent from DPD of requesting the driver leave the parcel with a neighbour, which I did. The package arrived extremely well packaged and on time, it was ordered late Friday evening and arrived mid day Tuesday as advised. I will definately use this company again the service was brilliant and the price for my item was 30% cheaper than most other places.
A pleasure to deal with. The fan I ordered on Friday morning was delivered on Monday morning, within the time slot advised. In addition to top quality customer service, at the time I ordered it was the best price I could find anywhere online or on the high street. Excellent service and I would recommend this retailer to anyone.