I needed to buy a new car and decided to give all the main websites a try. This one was by far the best, the most user-friendly and gave excellent information. I would never consider buying another vehicle without using them
Did a check on a car I am about to buy, and because I am buying privately I wanted to make sure that the previous owner didn't have a loan agains the car. Once I paid for the gold check which specifically said it came with finance, I did the check and found out I had to pay more for the finance info, the bit I really needed.... not a fair way to do business.
The icarcheck website clearly states with a green tick that a mileage history check is included. I paid the stated price. I did not get the mileage history until I had paid a further 3.50. I complained to them and have copied their response below. Assuming they make you aware that there is a pricing menu for each individual packet of information then in order to get all possible information available the total cost will be astonomical. The best eventuality is that they actually give you all possible information for an initial one-off stated price and let the customer decide from the outset if they want to pay as much.
This is the first time you have asked for a refund, which we will happily give to any customer who isnt satisfied with our service. There is no need for review threats or trading standards. A refund - no problem!
I have taken a look at the tick you mentioned and yes I totally a gree it can be misleading. I will get that changed over the course of the next 24 hours. Thank you very much for the feedback.
The information is very well presented on the .pdf file printout and makes life much easier, even for a beginner like me! It was the first time I tried using a service like this and Leon was very helpful on the phone when I needed assistance re a finance check on my intended car. Highly recommended. When the uncertainty is there, a service like this is invaluable. Wouldn't hesitate to use them again.
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