I bought a leather bed from this company advertised on their website as Brown but when it arrived it was clearly black, and could not even be called 'dark' brown, as agreed by many friends and even an impartial local bed retailer with the same product! Ideal Home Store refused to accept any blame, taking 2 weeks to tell me they classed the bed as "unwanted" rather than defective and said I would have to send it back by courier at my own cost.
The sale of goods act however clearly states that if something is wrongly advertised they must provide refund, repair or replacement at no cost to me, the purchaser. I pointed this out to them by writing to the managing director who did not even bother to reply in person but had an office girl write back. They still didn’t want to know. Interesting to note that they didn’t even have their own courier service to offer, I would have had to arrange the return of the bed all myself! In any case I got the strong impression from their correspondence that they would have found it to be "damaged" on arrival and wriggled out of giving a refund, so rather than risking it and then having to take them to the small claims court, I took the easy way out and sold it to someone looking for a black bed.
So much for their "no quibble guarantee”! I buy regularly off the Internet but have never found a company as bad as this - a complete waste of time, steer clear. Have opened a case with trading standards who will be monitoring them.
Bought the double sized Alderley Ivory metal bed frame. I was pleasantly surprised at the quality, given the price of £100. The frame is of good quality, sturdy and very simple to assemble. I have bought two metal framed beds from other suppliers in the past (one of them from Dreams) and have been a little disappointed with the build quality.However the Alderley was of a much much higher quality with a stronger frame, sprung base and centre supports. Bed was delivered at the time stated and was very well packaged. I would be happy to recommend both the bed and idealhomestore to my friends.
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