Reply from iigloo.co.uk
[REPLY]
- Reviews (57)
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- Aimée Stewart
- Dublin, GB
- 1 Review
Brilliant solution to the extortionate estate agent model in London
I was so pleased to discover Iigloo after years of being ripped off by estate agents offering the exact same service. For £59 Iigloo listed the property, ran references and provided the tenancy agreement. I was paying 10% +VAT upfront to agents before, and same again upon renewal - daylight robbery! In fact, customer service is significantly better at Iigloo - all very polite, respond to queries immediately and give advice as needed. I had plenty of interest and my apartment was snapped up by the first viewer. One happy customer!
Reply from iigloo.co.uk
Thanks for your review, we very much appreciate any feedback and to receive such a response as yourselves puts a smile on all our faces.
Thanks for your custom and don't hesitate to contact us if you need any help in the future.
Kind Regards
Matt
Office Manager
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- Vanessa Gray
- 1 Review
BRILLIANT!
This is the second time I've used Iigloo and I'm very happy with the service - such good value, my advert went in really quickly, got the first responses the next day. They organised the Land Registry document for me, they did all the credit checks and came back to me quickly with the draft tenancy agreement - so easy! I really like showing my properties to prospective tenants myself so that I can get a gut feeling about them, see whether their children are destructive brats etc!! That's something an agent would definitely leave out of the equation. And you save a bomb not having to pay agents' fees. And the tenant saves too - they don't have to pay for inventories, check-ins & check-outs etc. One of my tenants in a studio flat ended up paying about £600 to the agents for various admin charges. Outrageous! So Iigloo has happy landlords and happy tenants! Plus you do get a personal service, I've always been able to contact Iigloo and they have always dealt with any queries immediately.
Reply from iigloo.co.uk
Many Thanks for your review.
We really appreciate being noted for our efforts and value. If you have any issues through your tenancy don't hesitate to contact us and we will help you in any way we can.
Again Many Thanks
Matt
Office Manager
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- Michael Mann
- 1 Review
stay away
service is not good at all. Got better service from other similar websites for lot less
Reply from iigloo.co.uk
I can honestly say we have successfully let 3 of his properties the most recent being this month. The customer is unhappy with our service due to the increase in fee's not the service we provide.
Please see our other reviews for more honest comments on our service.
Hi Michael,
Thanks for your review. I'm glad we have provided a good service and you got a good response for your adverts that means my team are doing their jobs.
Since putting up our prices I understand this has unsettled some of our landlords but looking at the market we are still very competitive. Our new price of £59+vat now also includes full tenant referencing and a drafted tenancy agreement. So your now getting more for your money.
We have let a few of your properties previously so I would be more than to discuss our service with you and we may be able to meet in the middle.
Kind Regards
Matt
Office Manager
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- Dimple Shah
- Brighton, GB
- 1 Review
A personalised service - not what you would expect from an online service!
I have used traditional estate agents in the past and have always felt that all they ever think about is getting their very high commisions as quickly as possible without due regard for the landlord. This is not what I found with Iigloo. With Iigloo, not only was the website easy to navigate through and the cost of marketing the property amazingly good value, but Joshua who was my main contact at the company, genuinely wanted me to find the right tenants and keep me up-to-date and informed through the credit check process. The combination of an online service which offers the flexibilty of quickly changing your valuation to respond to the market as well as having personal contact with someone at Iigloo to walk you through the process was a perfect combination. I have been very impressed!
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- Becky Sutton
- 1 Review
Outstanding value
This is the first time that I have rented out a property and the first time that I have used Iigloo. I chose them simply because they were the cheapest on-line agent that I could find. I had some reservations initially because often it's a case of "you get what you pay for" - I was concerned that Iigloo were so cheap that they would offer a poor standard of service. There was no need for concern. The advert was uploaded to the main online sites (including Rightmove) within 24 hours (even though we listed over the Christmas period) and they dealt with tenant enquiries and our requests for referencing quickly and efficiently. Just one point (which isn't necessarily Iigloo's fault) is that all the tenant enquiries went to the junk folder of my email account, so watch out for that. They have recently put their prices up a bit, but, in my view, their service is still excellent value for money. I will be using them again if I need to advertise for tenants.
Reply from iigloo.co.uk
Thanks your review, we appreciate what our customers have to say about us. I'm glad our service beat your expectation and my team are providing the level of service I expect of them.
Regards
Matt
Office Manager
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- Edward Byers
- Newcastle upon Tyne, GB
- 2 Reviews
Twice used, twice rented - a good service.
I agree with most of the reviews on this website. At the end of the day, this service DELIVERS!
Good value for money and text/email service generally works well, most of the time.
I experienced the problem with RightMove, and unfortunately this took a while (about a week) to resolve, though not really iigloo's fault.
Similarly, the terms & conditions were changed, without notification, for a term of 90 to 60 days. In the end, after a few emails exchanged, the original terms were honoured, though I don't see why I had to complain for this to happen.
I am slightly dubious that properties are advertised on ALL the websites claimed, as some are area specific so this is misleading.
Overall however, the customer service is good and the website delivers results. iigloo seems to be a growing company that is still finding its feet, so it is to be expected that not everything is perfect. For the rightmove, zoopla and gumtree adverts alone, this service is worth it and I will use it in future if the price and service remains the same and the company doesn't get too greedy.
- Tom Downey
- 1 Review
Superb Service, Great Price
I am a landlord of some 35 years experience and have just used iigloo for the first time. The price is most reasonable and it's service proved superb. This will be my portal of choice for all future advertising.
- R, Rodgers
- 1 Review
Great service, great price
iigloo.co.uk provide a great service for the private landlord trying to find a tenant. Our property was advertised on numerous websites including all the big named ones. We received 10 enquiries within 6 days and had a tenant moved in within 10 days. They also provided a reference service which was quick and effective.
The great thing was I saved hundreds of £'s using iigloo compare to using for usual letting agent.
Keep up the great work
- RODDY
- 1 Review
- Andy
- 1 Review
Unprofessional service
Removed my rightmove ad after a number of days and then needed me to send documentation to re-instate it.
Will be using alternatives in future
Reply from iigloo.co.uk
As stated before we didn't remove the advert, Rightmove took all our adverts down due to a new restraint they have put on us.
All our properties require proof of ownership from now on and any other online letting agent will need the same.
We will be back on Rightmove soon.
Regards
iigloo Team
- James, Gateshead
- 1 Review
FInding tenants made easy
Set up the account, add the details and get the emails and the texts back from iigloo.co.uk almost immediately, including the enquirers details. No middle muddlers to bother you. All the donkey work taken out of advertising with useful optional additional extras available if you need them. Considering where iigloo.co.uk places the information and equating time to money, well worth the fee.
- Tony Gladstone
- 1 Review
Easy, cost effective and great results!
After trying various individual websites at varying costs Igloo seemed to cover all the options and a few more I didn't know of. I posted the advert and waited for the responses..... And it didn't take long! The first property had half a dozen viewings in the first 3 days, and a few offers, then repeated the process a couple of months later with another property and got the same results! Easy to use, good, quick response system and both the first two properties let within a couple of weeks.
- Inv
- 1 Review
Perfect service for private landlords
My rental went on the internet on Sunday night, then on Monday the phone didn't stop ringing. In over twenty years of letting this is by far the best response we've ever had. We pre-screened the applicants on Monday, interviewed Tuesday and Wednesday, chased up references, etc, on Thursday, and took the deposit and signed the agreement on Friday. Plus we have a waiting list for the next rental which is coming up in two months' time. Can't recommend the Iigloo service enough.
Reply from iigloo.co.uk
We are working hard on improving our service and its great to hear that its working. We will be launching our new website soon so keep and eye out for it.
Kind Regards
Matt McAllen
CEO and Founder
- Sue
- 3 Reviews
Fast and Efficient
Really pleased with service, posted property for rent on Monday morning, had 3 responses same day. Called for advise on tenant referencing - excellent and helpful service.
- Kate
- 1 Review
Website Management was quick but letting feedback was poor.
I let my property via Iigloo website 27 Sep. I received a letter from Team group that my flat was on different websites on 29 September. Today is 05 October but I havent received any replies from the tenants. Already let my property myself via free websites (like FindaFlat, etc). Dont think that its very useful service.
Reply from iigloo.co.uk
We're sorry to read your review.
I've looked into your account I can see the property was activated on the 28th September. In the 6 days the property has been advertised I can see you have had one tenant enquiry for the property. The reason you may have had a lack of response may be down to several factors rental price, location and the time of year.
You haven't marked the property as Let Agreed as yet so if you could just confirm this in an email or phone call that would be great.
Kind Regards
Matt McAllen
Office Manager
0330 3300 126
landlords@iigloo.co.uk
- Jing
- 1 Review
Excellent Service. Prompt & great value for money
great service,I will definitely be using this service again.
- Stefan Desormeaux
- 1 Review
Great, efficient, innovative service with no hidden costs.
I have a number of properties that I let out as a private landlord. This is the first time that I had used iigloo (a friend recommended me). The property was let on the second day and I had at least 6 calls in the first day. I also had to call iigloo and found the staff to be really helpful.
- Mike
- 1 Review
Great (mostly)
Placed my advert for three rooms to let in shared houses, and have agreed all three lettings in less than a week. Wow ! My only complaint is that my ad for one of them was placed on Gumtree as a 1 bed house, rather than a room in a shared house. Not sure what happened there ?
- Sandra Iddon
- 1 Review
website rubbish, service great
Your website does not work at all, however the service from the office is great.
Reply from iigloo.co.uk
We understand our website is basic, but our new website launches in the coming weeks, so watch this space.
Many Thanks
Matt
Office Manager
- Angela Cowell
- 1 Review
generally good experience - found tenant
Good value and house on interent very quickly. However there were admn problems which meant house was not listed on rightmove for over a week, when this happened enquiries completly dried up. Luckily a lady took the property in this period, but I would have had to go elsewhere to advertise and pay again as not having a listing on rightmove is disastrous. Matt very helpful with tenant credit check and tenancy agreement.
Reply from iigloo.co.uk
Thanks for your feedback.
We agree that the issue with Rightmove is a massive interruption to our service. We are working on the issues with Rightmove so this never happens again.
Many Thanks for your business.
Matt
Office Manager
- Stuart Cheatle
- 1 Review
Excellent Service!
Second time I've used Iigloo and again the property was let within 2 days. Can't fault any aspect of the service.
Reply from iigloo.co.uk
Thanks for your feedback.
We are working hard to improve our service and hopefully next will be an even better experience for you.
Many Thanks
Matt McAllen
Office Manager
- Paul
- 1 Review
Excellent Service. Prompt & great value for money
Did exactly what was asked promply and without fuss. Also well worth the fee.
- T. Malik
- 1 Review
Good Service
No problem with igloo as a service. The website needs attention as it does not function properly.
- A satisfied landlord
- 1 Review
Excellent!
My advert came live in less than 12 hours. Happy with the outcome. Rented property within a week. Had quite a few enquiries!
Will definitely use igloo again.
The only negative is that I couldn't review my ad and change it once posted and didn't know how many pics I could upload...if there was a facility to do this, it was not clear. Maybe igloo could contact me and tell me how to do this for next time.
Glad to have the estate agents off my back!
- Oladeji
- 1 Review
Service delivered as advertised
Price is reasonable - compares with what I'd pay for a classified ad in the local paper. Responses were prompt and they handled my queries professionally.
- steve livesley
- 2 Reviews
- Rachel Bennett
- 1 Review
Fantastic coverage for a fantastic price
But what a terrible website to upload photos, awful long time taken to fill in details, takes ages ( if it works at all) to add photos. Other competitors coming into the scene so you have very little time to fix your problems!
Reply from iigloo.co.uk
Thanks for your review. As previously said we are currently working on our new website and should have this up and running by the end of August.
We do offer to upload properties for you as we understand our current website can be temperamental. All you need to do is email us the full details and photos and we will add it to your account.
On an upside tho I'm glad we gave your property great coverage for a good price.
Let us know if there is anything else we can do for you.
Matt
Office Manager
- Andy Lovell
- 1 Review
Website could be better
I use a number of different landlord websites (mainly for advertising roomshares) and found iigloo to be a little behind the curve in terms of its website user-ability. Not being able to directly upload photos & having to email them across for example is pretty old hat now. I also had to ask a number of times how certain aspects of the website worked - don't need to do this elsewhere.
That said from an advertising point of view, the adverts have appeared on the websites as promised. I did wait for a number of days before the 1st enquiry and I do wonder if there is any particular time delay between people registering interest and me receiving the necessary info. I am also unsure how telephone enquiries are delt with.
Reply from iigloo.co.uk
Thanks for your review.
Photos are able to be uploaded to the website we just offer the facility of emailing them over if you experience any issues uploading them. We are currently designing our new website which we are hoping will be one of the best websites in the property industry. So please bare with us and watch this space.
With regards to the tenant enquiries we deal with them as soon as they come in to us weather through email or telephone. If a tenant does enquire during the night we process the enquiry first thing in the morning.
Again thanks for your feedback and your custom.
Matt McAllen
Office Manager
- Alan Rogers
- 1 Review
unbelievable interest
First time I have ever used this site and I have to say that the response was overwhelming. I don't know whether that was due to the property but I will definitely be using this service again.
Well done Iigloo !!!!!
- Hayley reynolds
- 1 Review
Great service, got lots of enquiries straight away
Tenant found within 3 weeks, great service, helpful on the end of the phone, have recommended it to friends and family who also have property.
- Lu
- 1 Review
The right and honest fee
I let my property within a week at a reasonable fee.
- E MARSH
- 1 Review
AVOID VERY POOR SERVICE
I WOULD NOT RECOMMEND AT ALL I HAVE SEVERAL PROPERTIES AND THOUGHT I WOULD GIVE THEM A TRY BUT IT IS A WASTE OF £40 WE HAVE ONLY HAD 1 TEXT MESSAGE FROM THEM AND THE E MAIL ADDRESS FOR THE ENQUIRY WAS NOT READABLE. THEY REFUSED TO PUT OUR TELEPHONE NUMBER ON THE ADD. I PUT AN ADD ON GUMTREE MYSELF AND I HAVE HAD LOTS OF ENQUIRIES.
Reply from iigloo.co.uk
As I explained to you on the phone we do not allow contact details in descriptions as this is not allowed by the 3rd party websites which we advertise your property on. This is to avoid sales and marketing calls, but also allows us to process the correct tenants for your property. We have over 250 properties added a month and we have had no complaints from landlords with regards to this issue.
The contact details of tenant which we supply to you is what is supplied to us, these details are sent via SMS and an email which are clearly composed for you to read.
As your property has only been advertised for a few days we would advise you giving it a bit more time for more enquiries to come through.
If you are a potential customer reading this review and you have any questions please don't hesitate to contact us on 0330 3300 126.
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- freenah
- London, GB
- 1 Review
Easy to use, good system but found tenants elsewhere
My experience with Iigloo was very good in terms of ease of using the backend of the website and calling their customer service to help me make edits that weren't showing up on Gumtree/Rightmove even after I'd changed it on the Iigloo site. All in all, great system. However, for the kind of tenancy I was looking for (short term let of a whole flat in Central London), this method did not successfully lead me to securing a tenant. I got about 10 enquiries over a 2-3 weeks period but not all were serious. Eventually, I listed the rooms individually with another site (spareroom.co.uk) and within 24 hours, I had tenants signed in and moving in. I would use Iigloo again but not before trying the free spareroom service first.
- Henry
- 1 Review
Works well - loads of enquiries via rightmove
Previously used Gumtree, but always wanted to have ads on Rightmove, this seems to work better as you get more enquiries via various websites and the iigloo site to upload your my is easy to use.
- Roger Kennedy
- 1 Review
Ok could be better
I am a property manager in Manchester and have recently discovered iigloo. The pricing is very reasonable and the website coverage is excellent. The only criticism I would have is that the write up that is presented is not written up on the websites carefully enough. with stray forward slashes and no punctuation marks where there should be some. This I feel gives the advert a sloppy unprofessional appearance. I have contacted the office about this and it has not been rectified.
Reply from iigloo.co.uk
Thanks for your feedback.
We quite embarrassed by a mistake that's so small but can have an effect on your adverts performance. We do try our best to get properties live as soon as possible and on this occasion the quality of the advert was over looked.
We are putting measures in place to make sure this doesn't happen again.
We appreciate your honest feedback as this is the only way we can improve.
Kind Regards
Matt
Office Manager
- sam
- 1 Review
- Sussex Landlord
- 1 Review
Great option for landlords
Tried Iigloo after local paper and gumtree - a great good value option with several calls a day from potential tenants. Property rented within 1 week.
- mysteryrutland
- 1 Review
does what it says on the tin
excellent results, properties let in no time,with reasonable costs
Excellent Value for Money!!!
Simple way to advertise, used 4 times already within a (2-3 month period), and will be using Iigloo for the 5th very shortly. Good way to advertise for landlords who want control whilst being backed with a professional organisation with excellent free links to property rental sites, which would cost additional monies if you do your maths, so money well spent, and I hope charges remain low, or loyalty incentives become available, whilst I note that discount codes are available! Been monitoring closely and it took a while to go with the idea with Iigloo, but they proved me wrong and offer a bespoke service no matter what you require. Well done keep up the good work!
Reply from iigloo.co.uk
Let me take this moment to thank you for your feedback. We try our best in providing the best customer service whilst also charging our competitive rates.
All of us here at the iigloo team would like to thank you for your custom and look forward to our ongoing relationship.
Many Thanks
Matt
Office Manager
iigloo.co.uk Details
About this company
We provide a helpful DIY service for Landlords (the ones who don't use letting agents). We give your property more exposure, more tenant enquires and better quality tenants. We get your property on the large property portals like Rightmove, Zoopla & Primelocation which only allow agents access to advertise. This is the new way to letting your property.
Visit iigloo.co.uk
Contact information
RM12 6NB Hornchurch
United Kingdom
Category
iigloo.co.uk is ranked 8 out of 14 in the category Categories Money Real Estate
