iigloo.co.uk reviews

iigloo.co.uk reviews

Good
8.1
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
57 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

generally good experience - found tenant

Good value and house on interent very quickly. However there were admn problems which meant house was not listed on rightmove for over a week, when this happened enquiries completly dried up. Luckily a lady took the property in this period, but I would have had to go elsewhere to advertise and pay again as not having a listing on rightmove is disastrous. Matt very helpful with tenant credit check and tenancy agreement.
iigloo.co.uk

Reply from iigloo.co.uk

Hi Angela,

Thanks for your feedback.

We agree that the issue with Rightmove is a massive interruption to our service. We are working on the issues with Rightmove so this never happens again.

Many Thanks for your business.

Matt
Office Manager
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent Service!

Second time I've used Iigloo and again the property was let within 2 days. Can't fault any aspect of the service.
iigloo.co.uk

Reply from iigloo.co.uk

Hi Stuart,

Thanks for your feedback.

We are working hard to improve our service and hopefully next will be an even better experience for you.

Many Thanks

Matt McAllen
Office Manager
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent Service. Prompt & great value for money

Did exactly what was asked promply and without fuss. Also well worth the fee.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good Service

No problem with igloo as a service. The website needs attention as it does not function properly.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent!

My advert came live in less than 12 hours. Happy with the outcome. Rented property within a week. Had quite a few enquiries!
Will definitely use igloo again.
The only negative is that I couldn't review my ad and change it once posted and didn't know how many pics I could upload...if there was a facility to do this, it was not clear. Maybe igloo could contact me and tell me how to do this for next time.
Glad to have the estate agents off my back!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Service delivered as advertised

Price is reasonable - compares with what I'd pay for a classified ad in the local paper. Responses were prompt and they handled my queries professionally.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

very good

easy to use
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fantastic coverage for a fantastic price

But what a terrible website to upload photos, awful long time taken to fill in details, takes ages ( if it works at all) to add photos. Other competitors coming into the scene so you have very little time to fix your problems!
iigloo.co.uk

Reply from iigloo.co.uk

Hi Rachel,

Thanks for your review. As previously said we are currently working on our new website and should have this up and running by the end of August.

We do offer to upload properties for you as we understand our current website can be temperamental. All you need to do is email us the full details and photos and we will add it to your account.

On an upside tho I'm glad we gave your property great coverage for a good price.

Let us know if there is anything else we can do for you.

Matt
Office Manager
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Website could be better

I use a number of different landlord websites (mainly for advertising roomshares) and found iigloo to be a little behind the curve in terms of its website user-ability. Not being able to directly upload photos & having to email them across for example is pretty old hat now. I also had to ask a number of times how certain aspects of the website worked - don't need to do this elsewhere.

That said from an advertising point of view, the adverts have appeared on the websites as promised. I did wait for a number of days before the 1st enquiry and I do wonder if there is any particular time delay between people registering interest and me receiving the necessary info. I am also unsure how telephone enquiries are delt with.
iigloo.co.uk

Reply from iigloo.co.uk

Hi Andy,

Thanks for your review.

Photos are able to be uploaded to the website we just offer the facility of emailing them over if you experience any issues uploading them. We are currently designing our new website which we are hoping will be one of the best websites in the property industry. So please bare with us and watch this space.

With regards to the tenant enquiries we deal with them as soon as they come in to us weather through email or telephone. If a tenant does enquire during the night we process the enquiry first thing in the morning.

Again thanks for your feedback and your custom.

Matt McAllen
Office Manager

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

unbelievable interest

First time I have ever used this site and I have to say that the response was overwhelming. I don't know whether that was due to the property but I will definitely be using this service again.
Well done Iigloo !!!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service, got lots of enquiries straight away

Tenant found within 3 weeks, great service, helpful on the end of the phone, have recommended it to friends and family who also have property.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

The right and honest fee

I let my property within a week at a reasonable fee.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

AVOID VERY POOR SERVICE

I WOULD NOT RECOMMEND AT ALL I HAVE SEVERAL PROPERTIES AND THOUGHT I WOULD GIVE THEM A TRY BUT IT IS A WASTE OF £40 WE HAVE ONLY HAD 1 TEXT MESSAGE FROM THEM AND THE E MAIL ADDRESS FOR THE ENQUIRY WAS NOT READABLE. THEY REFUSED TO PUT OUR TELEPHONE NUMBER ON THE ADD. I PUT AN ADD ON GUMTREE MYSELF AND I HAVE HAD LOTS OF ENQUIRIES.
iigloo.co.uk

Reply from iigloo.co.uk

Although we welcome all reviews as this is the only way we can improve our service, your review is based on one issue which we have no control over.

As I explained to you on the phone we do not allow contact details in descriptions as this is not allowed by the 3rd party websites which we advertise your property on. This is to avoid sales and marketing calls, but also allows us to process the correct tenants for your property. We have over 250 properties added a month and we have had no complaints from landlords with regards to this issue.

The contact details of tenant which we supply to you is what is supplied to us, these details are sent via SMS and an email which are clearly composed for you to read.

As your property has only been advertised for a few days we would advise you giving it a bit more time for more enquiries to come through.

If you are a potential customer reading this review and you have any questions please don't hesitate to contact us on 0330 3300 126.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Easy to use, good system but found tenants elsewhere

My experience with Iigloo was very good in terms of ease of using the backend of the website and calling their customer service to help me make edits that weren't showing up on Gumtree/Rightmove even after I'd changed it on the Iigloo site. All in all, great system. However, for the kind of tenancy I was looking for (short term let of a whole flat in Central London), this method did not successfully lead me to securing a tenant. I got about 10 enquiries over a 2-3 weeks period but not all were serious. Eventually, I listed the rooms individually with another site (spareroom.co.uk) and within 24 hours, I had tenants signed in and moving in. I would use Iigloo again but not before trying the free spareroom service first.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Works well - loads of enquiries via rightmove

Previously used Gumtree, but always wanted to have ads on Rightmove, this seems to work better as you get more enquiries via various websites and the iigloo site to upload your my is easy to use.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Ok could be better

I am a property manager in Manchester and have recently discovered iigloo. The pricing is very reasonable and the website coverage is excellent. The only criticism I would have is that the write up that is presented is not written up on the websites carefully enough. with stray forward slashes and no punctuation marks where there should be some. This I feel gives the advert a sloppy unprofessional appearance. I have contacted the office about this and it has not been rectified.
iigloo.co.uk

Reply from iigloo.co.uk

Hi Roger,

Thanks for your feedback.

We quite embarrassed by a mistake that's so small but can have an effect on your adverts performance. We do try our best to get properties live as soon as possible and on this occasion the quality of the advert was over looked.

We are putting measures in place to make sure this doesn't happen again.

We appreciate your honest feedback as this is the only way we can improve.


Kind Regards

Matt
Office Manager
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great website

veryy efficient
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great option for landlords

Tried Iigloo after local paper and gumtree - a great good value option with several calls a day from potential tenants. Property rented within 1 week.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

does what it says on the tin

excellent results, properties let in no time,with reasonable costs
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent Value for Money!!!

Simple way to advertise, used 4 times already within a (2-3 month period), and will be using Iigloo for the 5th very shortly. Good way to advertise for landlords who want control whilst being backed with a professional organisation with excellent free links to property rental sites, which would cost additional monies if you do your maths, so money well spent, and I hope charges remain low, or loyalty incentives become available, whilst I note that discount codes are available! Been monitoring closely and it took a while to go with the idea with Iigloo, but they proved me wrong and offer a bespoke service no matter what you require. Well done keep up the good work!
iigloo.co.uk

Reply from iigloo.co.uk

Hi Waheed,

Let me take this moment to thank you for your feedback. We try our best in providing the best customer service whilst also charging our competitive rates.

All of us here at the iigloo team would like to thank you for your custom and look forward to our ongoing relationship.


Many Thanks

Matt
Office Manager

iigloo.co.uk Details

About this company

We provide a helpful DIY service for Landlords (the ones who don't use letting agents). We give your property more exposure, more tenant enquires and better quality tenants. We get your property on the large property portals like Rightmove, Zoopla & Primelocation which only allow agents access to advertise. This is the new way to letting your property.

Visit iigloo.co.uk

Contact information

Write to: info@iigloo.co.uk
We live here: United Kingdom

Category

iigloo.co.uk is ranked 17 out of 28 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.