ilumi reviews

ilumi reviews

Excellent
9.3
from 0 - 10
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Review by confirmed purchaser

Very very tasty

Tasty ready meals,handy to have in the cupboard knowing all ingredients are "safe".
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Review by confirmed purchaser

Let down by the delivery courier

I finally got my order today (Saturday) after I got a card through the door last tuesday to say they'd tried to deliver it at 1300 hours. I work full time and they needed a signature (really???). Phoned the courier to find an fully automated service so i could not explain that i needed delivery after 5pm on a weekday (although their automaton said they deliver to residential addresses up to 9pm) so could only re-book delivery for this Saturday. Then had to sit home all morning till my parcel turned up at 1300 on my only day off this week!!!! Not happy. Could have gone to the delivery depot to collect and my colleague was going to get her parcel so i gave her my card and driving licence for id. They couldn't find my parcel. It had been reloaded into the van with Saturday written all over it so my food has been sitting in a van from Tuesday till Saturday!!! Tried the Beef in black bean sauce today and found it tasty (if a little spicy) and good quality. Looking forward to trying the other dishes as the flavour and texture was spot on but unsure whether will order again due to the hassle of getting it delivered.
ilumi

Reply from ilumi

Hi Liz,

We're sorry the delivery of your meals was such a hassle. We offer a free delivery service and try to make sure it's as effective and stress-free as possible, but the couriers do need to work within certain guidelines. We're hoping to introduce a text service which will allow you to schedule your deliveries which should prevent this issue in the future. On your delivery address on our website, there's also room for specific instructions such as 'Please leave with neighbour x if not home' or 'Please leave inside the porch' if possible. If you have trouble in the future, you're also welcome to call our Freephone Customer Service number (0800 505 3232) and we'll get in touch with the courier ourselves to try to re-arrange delivery.
All the best, and we hope this won't prevent you from ordering from us again if you enjoy our meals.
ilumi
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Review by confirmed purchaser

yes you can enjoy food again

After being diagnosed i never thought i would be able to taste and eat delicious spicy food ever again - ilumi changed all this, their foods are fantastic - from soups to sauces to full meals and I Can Eat Curry Again!!!! Thank you ilumi.
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Review by confirmed purchaser

Excellent food. Excellent service.

I really enjoy the convenience of ilumi. The food is tasty and easy to prepare.
Carry on with more recipes.
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Review by confirmed purchaser

Great ready meals

I love their food range... They have enough meat on the meals, in case you're wondering. I extremely recommend to try it.
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Review by confirmed purchaser

Whoop

First time user..
Quality products..
Different taste..
Great value..

Be back for more..
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Review by confirmed purchaser

Great, tasty, convenient meals

I tried Lamb Rogan Josh, Chicken Kerala Curry and Lamb Koftas, and the butternut squash soup - all were wonderful. Meat really tender, lot of flavour, nice size portion, and only two minutes in microwave. I never usually use ready made meals, but am unwell and cannot cook my own food as normal - these worked really well. Would recommend to anyone.
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Review by confirmed purchaser

Yummy Products

Lots of variety, very tasty. My daughter has Coeliac Disease.
Just a little pricey, I find
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Review by confirmed purchaser

fast service

Impressed with easy ordering, free delivery and fast service
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Review by confirmed purchaser

For quality, taste, range and convenience nothigs better than Ilumi.

There's a huge range of dishes offered by ilumi so there is sure to be something to suit your tastes. They're very convenient to use as they don't have to be refrigerated and can be cooked in minutes. I've not been disappointed with any I've had. Great flavours and although a little on the expensive side, for the size and quality they are good value.
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Review by confirmed purchaser

Fabulous!

Great food delivered unbelievably quickly.
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Review by confirmed purchaser

Fantastic company and products!

The customer service was excellent, very helpful in sorting out my order and went the extra mile for me. Brilliant products that taste fantastic, came well packaged and delivered quickly.
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Review by confirmed purchaser

Not for me

I purchased the cantonese chicken, I felt it tasted very processed and over spiced, flavours were far too strong, the chicken pieces were moist and there was a good amount of it but it was the taste that just wasnt right, I had such high hopes as I really miss chinese and cantonese food but afraid this didnt do it for me. Ive yet to try the thai curry. No problem with the company and delivery was good
ilumi

Reply from ilumi

Hi Diane,
We’re really sorry to hear you didn’t enjoy our Cantonese Chicken. We try and produce a range of authentic dishes that cater to everybody and we’re sorry this dish didn’t live up to your expectations. If you would kindly email customerservice@ilumiworld.com with your address, we would love to send you out another dish to try, perhaps the Thai Chicken Curry?
Thank you & apologies
ilumi
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Review by confirmed purchaser

Tasty but slivers of meat only

I have tried the lamb hot pot only so far. Plenty of potatoes and some carrots. It was very tasty but the meat was slivers only which was disappointing. The taste was fantastic.
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Review by confirmed purchaser

ILUMI are top of the Shops.

I placed my order on Monday at 7-40pm.and received my meals
on Wednesday morning at 10am.
Top service again.
The meals are excellent as usual.
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Review by confirmed purchaser

Very yummy and fast replies

I accidentally sent mine to the wrong address realised this immediately and sent them an email and they sent me one back very fast and got it fixed in no time :) ate one of them on the day they arrived perfect timing as the curry I was going to eat that i had made myself earlier that week turned out to be off. They tasted sooo yummy. I had the cardamon chicken and i'm looking forward to my Cantonese style chicken. It's great because now if me and my friends want to order takeaway I don't have to be the awkward one saying sorry can't eat it because of my celiac instead I just whip out one of my packets from Ilumiworld and eat it whilst my friends have take out. It's fab :)
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Review by confirmed purchaser

Quality, tasty food

This was my first order and I was pleasantly surprised, the food is extremely tasty, you don't have to fridge the packets. They are easy and convenient to use and even my 13 year old son loved the food.
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Review by confirmed purchaser

Great products, great company

I tried these products for the first time and the products were great. I ordered a selection and they were all good. Not cheap but then gluten free food isn't. Package was well packed and delivered quickly.
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Review by confirmed purchaser

Delicious, a delight for the taste buds

So glad we came across ilumi, Meg was truly ecstatic (she has a severe nut allergy) eating out is an issue, and usually means bland food, but not anymore, ilumi is her new best friend.
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Review by confirmed purchaser

service good but I did not like the product

I was so excited to order Chinese food,as it would s a rare treat for coeliacs. I phoned ilumi and the gentleman was very helpful. The order came after a couple of days . . would have been handy to know when it was coming. However when we opened the product, both of us found it completely inedible, really not nice and had to throw it all away. Normally I would struggle through but I literally could not eat it.
ilumi

Reply from ilumi

Hi Ruth,
We're really sorry about this - we can assure you that it must be a very unfortunate one off we source all of our ingredients with extreme care to ensure that our products are best of quality. If you don’t’ mind, could you please email customerservice@ilumiworld.com, so that we can arrange a refund for you and investigate the matter further to ensure it doesn’t happen again.
Thank you & Apologies.
ilumi

ilumi Details

About this company

Visit ilumi

Contact information

Call us on: 0800 505 3232
We live here: Hownsgill Park
DH8 7NU Consett
United Kingdom

Category

ilumi is ranked 15 out of 29 in the category Nutrition

ilumi is ranked 1 out of 20 in the category

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