First time I ordered from instantprint I required a very quick turn-around for a large two-day event and paid for rush printing with morning delivery. I was given a 1 hour slot by DPD which I stayed in especially for. At the end of the 1 hour slot I received an automated e-mail saying I was out (I was about 5 metres from the front door, nobody even walked to the house) and that my package could not be delivered. This meant I had to drive 1 hour round-trip to the depot in the evening to ensure I had my flyers for the last day of the event.
Once again, last week I required another batch of flyers at a few days notice - accepting that the previous issue wasn't due to instantprint. I ordered on the Tuesday for delivery on the Thursday. Called up on Thursday when no information was received from DPD and was told my flyers hadn't been dispatched but would be dispatched that day for Friday delivery (1 day late). Called up on Friday (today) and was told that the flyers had in fact been dispatched on Wednesday but DPD tracked delivery had managed 'lose' the package and they would arrange to re-print and send out for next Tuesday (7 days after ordering). Would be very weary of relying on instantprint to deliver to their advertised times and seek other services when needing a reliable delivery time. I feel pretty let down and will be looking at using other firms in the future.
I was requested to write a review by instantprint on their preferred review provider but I seem to be unable to get my review to display so I'm writing it here instead.
Instantprint seemed almost totally unable to provide me what I had requested and paid for. I used their online upload which I was then told didn't work so had to email in my artwork. I did so but was once again prompted for it via email.
I ordered some leaflets and some large posters and they seemed unable to match the poster artwork to the posters and the leaflet artwork to the leaflet. They tried to print the A0 poster on the back of the A6 flyer and DID send me the A6 leaflet blown up to A0 size. They then sent me incorrect A0 posters twice more so don't expect much from the online proof as they didn't even bother sending me one for the 4 sets of A0 posters I had to throw away.
The whole process of dealing with them or any of their partners is draining and not worth the budget prices they charge.
Excellent service, fast delivery and great quality.
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