Getting insurance for my new mobile was so easy when I thought it was going to be a total headache. It only took five minutes so I'm more than happy and would recommend!
Recommended through Martin Lewis' Money Saving Expert, I clicked on the link and with a few simple clicks, I'd answered the questions and got a similar level of cover as I had through my network, but for half the price
Don't use this company, its not worth saving the extra money.
Waited over 5 days for them to tell me they now want a letter from network to confirm the time of the accident.
I still have the phone as it is damaged not lost!
Take your money but they don't pay out!!
I submitted my claim on 26th November by first class post but they said they received it only on 2nd December (which is surprising as most first class post in the UK reach the next day).
They have a 2 working day turnaround to process claims but it has been 4 days and I have not heard back from them. I have called up everyday and the personnel in the call center try their best to help but they cant do much as claim handlers are very slow. It is very frustrating as I have to travel in about 10 days and i need a fully working phone back by then.
I would not recommend this company to anybody else.
NebulaeDeveloper found this review useful
Don't bother with this company as they are fast to take your money to insure the handset but not to replace it when its claimed.
I purchased my iPhone5 last year and paid straight away the yearly fee, now it's the second year, i'm insured with them.
I lost my phone three weeks ago, claimed to "cityman" (my claim.ref.n:257498) and still dealing with them. For every email you send them, you have to wait 2-3 working days for them to reply, even if the claim is already open. All the time when they approve your documentation, they need something else, that takes other two days to get back to you.
I feel I am being made a fool here, to phone them every day, and for them to ask for more pointless documentation (oh, if you don't have the box stating you IMEI number on it then you have to send us documentation with the first and the last call made with network provider) - I already had send them the proof of barring from my network provider with the IMEI number written on the documentation.
If I would have known what a pain is to claim with this company I would have never bought from them and went to my network provider to insure. Plus I have my iPad insured with insurance2go as well, and truthfully I don't see there is a point to keep being insured with them.
If you listen to me don't bother insuring with them as you'll have a very stressful and painful experience dealing with the claims department and your claim will never end.
Staff are friendly and helpful and once claim has been approved you can send the form off immediately (don't see why this couldn't be online, though).
Claim takes a couple of days after being received to be accepted/rejected.
You send off (and pay several pounds) to get the phone to them and they send you one back within a week.
I got a new (or refurbished) phone but it doesn't work properly. Although they are sending out a pre-paid envelope I will have to wait a further 5 days once they receive it to get it back. So I could be without my phone for over a week due to a faulty replacement. Not so good!
I found this site on money saving expert website. Read a few customers comments
Priced up insurance from other sites. This company offered the best cover and a very reasonable cost.
Thanks insurance 2go.
Cant say much as all ive done is take out a policy online so ive had no paperwork in the post and I havent made a claim so I haven't spoken to anyone either.
when these things happen ill let you know about the customer service.
simplem process online to take out a policy.
I'll be honest, I hadn't heard of the website before. I came across it from Martin Lewis' money saving expert website as I was looking for mobile phone insurance and it came out as the cheapest.
Being honest again, I did think to myself that because it's not as well known as other companies "can I trust it?" But I knew that due to it being on Martin Lewis website it must be good! The application process was speedy and easy which is always good. It also had hints of where to find certain information required from the phone rather than having to google "how do I find XYZ on a samsung s4" etc etc! I really liked the text that was sent to confirm I was covered immediately (which most insurance companies dont do until 2 weeks or so) All in all, thank you for being cheaper than the competitors and for Great service!
I signed up to this company after reading on MSE website because Martin Lewis does recommend good companies but this insurance company is the worst that I have ever dealt with. It is definitely cheap to insure and easy to sign up but it all goes down the pan once you make a claim. Here's my story I brought an Iphone 5 from O2 in August 2013 and unfortunately it was stolen on 30th September 2013 within 53 days of use and I can say the condition of my handset was as good as new. I reported the theft to Citymain who administer the policy and after being back and forth for nearly a month I got a replacement handset.
The handset they sent me had visible scrathes, notable dent on the strongest part of the casing,marks on the corner of the casing as if it had been chewed and even had a working sim card inside the mobile all in all it was a dirty handset which I could not believe was sent as a replacement and to top it off the ringtone volume on the highest setting was so low that unless I had it stuck to my ears it would be difficult to hear and do bear in mind that I was told that this handset was quality checked prior to being sent out.
I was so annoyed that I decided to make a complaint and called the claims number although was advised by the claims handler that it is within the terms and condition of the policy that they will supply a refurbished handset which may have marks and unless there was something wrong with the functionality of the handset they cannot change or replace the handset basically in simple words as long as the handset works no matter how many marks or scratches the mobile has it does not warrant any action. I decided to conduct my own warranty check with Apple and as per the information provided by Apple the replacement handset was 6 months old initially registered for use on 05th May 2013 there you go save a few pounds and increase your stress levels when you make a claim.
On comparision I used to be with O2 insure which was more expensive by only around £3.50 and made a claim for lost 2 years ago on Iphone 4 but guess what they replaced the handset within 48 hours and sent me a brand new boxed handset with all accessories its clear cheap buys you rubbish. I do not normally write any reviews but I am livid with the way this company responded and dealt with my claim so be warned don't do the same mistake which I did and my story is genuine my claim ref is 251299 if Insure 2 Go can be bothered to change anything.
Took out insurance 7 weeks ago and unfortunately dropped my phone at the weekend it still works but has a cracked screen I tried to ring on the Monday where I kept getting cut off.....an 0844 number isn't cheap toccall and I'm still no further forward I can see this being a right pain before I've even reported the claim!! So far I definitely wouldn't recommend
I go to football training and me and all my team leave our bags in the changing room. We do this every time we train at this venue. My bag contained loads of kit and beneath all this kit is my phone. One night after training I go into the changing room and my phone is nowhere to be found, it's been stolen! I immediately call my mum and she calls the network provider and they block the phone the same night. I then go to have a look at the cctv that the venue has and there was nothing conclusive as the camera pans too frequently. The next morning I call up the police and report my phone stolen, they then give me the crime number and tell me that they will be investigating. After, my mum calls up the insurance company (who are also thieves) and makes a claim. They send us a form which we fill out and send off. They then ask to speak to me and I call them up and give them all the information that they needed. They say the claim will take 2 working days to be processed. They don't bother to call us to let us know what's happening so my mum calls up and they tell her that the claim has been declined! Now what I don't understand is why did we pay all that money for insurance which covers theft if they aren't going to pay out when we need it? It's not like I left the phone in a place where everybody could see it. It was in the bottom of my bag! And I also wasn't the only one who had my phone stolen. My £500 phone is now gone and now thanks to this company, the money I paid them to insure my phone was pointless and I'm out of pocket. I will be calling them up to give them a piece of my mind. I would not recommend them to anybody! DO NOT GIVE THESE PEOPLE YOUR MONEY!
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