You never know quite what you are getting sourcing a company over the internet but when my son broke his mobile phone that we had only just bought at Xmas I decided to use I Phone Surgery. It was the best decision I have ever made he now has his phone back in full working order and my wallet didn't take too much of a hit.
Great checkout and booking system is let down by the lack of communication and updates on the status of the work being done. It took close to a week to resolve a camera issue on my iphone 5, also paid additional to get express postage (tracked) back but they failed to supply me with a tracking number. Bit of communication goes a long way!
Even if I brought my ipad directly to the office, it took nearly a week to get it repaired (far from the 2h claimed on the website, but at leat they offered a small discount). Also the finish around the screen is not so great if you look closely (bits of rubber coming out..) but the device was working at the end.
Went back to collect my IPad at the agreed time, was not ready and told to return one hour later. Requested a new screen protector. What was fitted was not a proper screen protector but a plastic cover fitted as first purchased, ie plastic sheet with no hole for the reset and a tab on the edge which allows it to easily be tagged. Also two attempts to fit but still has air bubbles under it.
Sent my iPhone 4s in to get fixed as it had water damage, they said they would tex me when it was fixed, so is got an email today saying they couldn't fix the phone and would send it bk, so I paid for what then????? U to look at it what a joke not even they would refund me my money as they couldn't fix it, wouldn't recommend it to anyone!!!!
Telephoned at 09:00 to check the repair to my iPhone 4 screen could be done whilst I waited. I was assured this would be possible. When I arrived I was greeted in a polite and friendly way, they looked at the iPhone and explained what would be done, the cost and how long it would take. On my return at the suggested time my iPhone was ready and waiting. I asked about an upgrade to an iPhone 4S, instead of encouraging me to spend more money I was advised on the possible advantages and suggested that I consider my requirements before making a decision. Great service, value for money and a pleasure to deal with. Thank you.