I really wanted to support an independent business when buying my dad's christmas present this year, and deliberately chose to use Ironmongeryonline for the first time, rather than Amazon. The communication was good at first, in terms of confirmation emails but sadly, nine days after I placed my order, I hadn't received the item. I emailed the company to find out what had happened (as the site stated that delivery would be no more than 5 days after the order was placed) and they admitted that the parcel had been "lost in transit". They immediately offered to send out a replacement, which I agreed to, although I was surprised that they didn't offer to refund my postage costs, as it hadn't arrived on time (I then requested this and they agreed). Four days later, they emailed to advise me that the item was in fact out of stock and a new delivery would not be for a further four days. By this point, it was too close to Christmas and I had to cancel the order altogether and find a replacement, on Amazon, which was the only site that would guarantee delivery on time. Overall, I think the company have pretty good communication, but their delivery tracking and stock control need more attention.
I can say that I received an excellent service from Ironmongery Online. I purchased the 1.8m 6 slat Pulley Airer. The first working day after placing my order I received a phone call to say that the 1.8m slats were out of stock so I would receive the 2.1m slats - at no extra cost! Unfortunately, when the parcel arrived, one of the slats had slipped through quality control and had a nasty knot which made it too rough to use. I contacted Ironmongery Online and sent a photo of the fault. They immediately dispatched a replacement and it arrived incredibly quickly considering it was almost Christmas. This was a gift and the recipiants love it! Thank you Ironmongery Online
Ordered my gate bracket over three weeks ago and I'm still waiting for it to arrive. Sent an email to chase up and received a response "Thank you for your recent purchase from ironmongeryonline.co.uk" and asking me to rate them!
A bit difficult to source brass bathroom fittings. Ironmongery has a large selection of just the items that I need. Easy to navigate website. Would be helpful to include complete systems for chains and fittings at each end.
I asked for two set of hinges 2 left , two right on your first attempt you sent me the all left and 4 hinges i never ask for. You should try calling in on the phone to try to resolve an issue try it be that secret shopper, calling you guys is hard work.
I ordered 5 pairs of hook and ride hinges to fit to my recently finished garden shed and the hinges were delivered very promptly.One part of one hinge was missing ,a phone call to the company,answered by a very pleasent and helpful lady sorted it for me no hassel whatsoever,the missing item was delivered the next day.This is the first time that I have dealt with Ironmonrery online and I am really taken by the service provided.I would wholeheartedely recommend them A very satisfied customer A.E.Cook .
I was looking for a practical wall hung clothes airer and found a design that I had never seen before, which just suited my need. Delivery was fast and the driver very pleasant. Thanks for a good online shopping experience.