I received this item within a couple of days of ordering it, which was really good. The item is just as on the website. The packaging however was not so good and was just an open jiffy envelope inside a plastic bag. The box for my item was very squashed by the time it arrived, but luckily all the pieces were there and intact. It would have been useful to know that the item had been dispatched and who it was being delivered by. It did not appear that the delivery company could do time slots, which would also improve the service.
Delivered next day as promised but did not receive a email conformation on completion of sale and no details on delivery so the first delivery was missed. Product as described and at a very competitive price
Item was purchased from ISSWWW at the best price I could find on the Internet and having never used the Company before. The online transaction was very straight forward and the product delivered quickly and well packaged. Communication was good throughout. I would use ISSWWW again without hesitation.
Ordered two meters from ISSWWW one was a Fluke 289 order no. 460-23924 on 27/08/13 and other a Fluke Phase Rotation meter order no 460-24138 on 19/07/13 both were delivered in good time and perfect products. Emailed and asked for full VAT receipts with no response, phone twice and was told both times they would be sent out still nothing, unfortunately that has let them down.
APC couriers in Slough left a card, after following the information on the card their website indicated the parcel was back at the depot and could be collected in person, when I went to collect it the woman said it was still on the van, by the time I got home the courier had left a second card, all in all a rubbish service which cost me time and money!
ISWWW have a great range of test instruments at very competitive prices and often include a free gift!
What more could a sparky want!
ordered a meter. Company took my money from my credit card. stated 3 to 5 days delivery. now on day seven. no meter delivered, they have my money, usual internet sales rip off. DONT BUY ON THE NET. This was a company i thought i could trust !!
have made a few purchases over the years and always been quick service.
One small issue this time was that the picture shown was not the product ordered. The picture was of a previous discontinued product. As the description would apply equally to either product I thought I was buying the previous product. I have deicded to keep the items but may have chosen a different product if I had realised this when placing the order.
Item concerned is: Megger 1002-001 Standard test leads
Arranged for order of a cable tester. It was urgently required and paid for next day delivery. The delivery did not arrive, and received a phone message next day to say it was out of stock. I understand these things happen, but it would have helped knowing it was out of stock when ordered and not been charged for next day delivery ! Item arrived a few days later - and all is good, as far as I can tell.
Prices are the cheapest I could find and delivery was faster than a speeding bullet.
All in all an EXCELLENT Shopping experience.
I will definitely be using ISSWWW again .
The only negative thing I can think of is the absolutely ridiculous name for the business.
How can anyone could look at ISSWWW and think of using it to front their business is quite beyond belief.
Its not catchy, looks like a typo error and is just plain and simply awful.
Although it was top of the list on Google, I only tried it as a last resort, because the name is off-putting and amateur looking.
Imagine being the receptionist and answering the phone all day .......
"Good morning, ISSWWW, how can I help you?"
The service however was absolutely first class.
I would certainly buy from Specialist Instrument Services again without hesitation.
Let down, bought a Fluke case online, paid for it by credit card
They had no stock and lead time was 3 weeks
I was told to read the small print that this can happen - result un happy customer
Bad practice dont sell what you dont have!
Was happy with the price which is why I ordered from this company. Arrived much quicker than they said it would, product was exactly as described. Box was in good condition, not looked like it had been bashed about by the courier
If its a stock item everything is just great.
If its a non stock item like Fluke spares then whilst I accept a 3 week wait it does not run smoothly
STILL WAITING FOR HALF MY ORDRR!!!
Emailed to check the stock level of the product one evening, had a reply first thing the next morning. Ordered the product later that day on the free delivery option, and it arrived with no hassle at all within a few days. If only all companies where this easy to deal with!!
I had no problems with ISS, lowest price I could find for the fluke testers I wanted, however the courier they used UKMAIL firstly didn't send me any confirmation of my order, so after a week I emailed ISS for details which they found for me. They read that my testers had been delivered the previous week and signed for by somebody else. I did not recognise the name, possibly because it was somebody living two streets away! I eventually found them after knocking on half the areas front doors.
Earlier sent couple questions how to proceed - no answer received.
Order went okay, order confirmation received. No other feedback. No information about tracing of delivery. Asked about tracing by e-mail - no answer.
Delivery time longer than estimated.
Doesn't give positive picture about customer service.
Recommendation: Use other seller if you need reliable delivery.
Having had all my gear nicked from my car I needed to replace it all as quickly as possible so the quick turn around from this company of the tester I purchased really helped my company,many thanks.
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