Love their staff! I've flown quite a bit domestically, so can compare most US airlines and JetBlue wins in every category for me, especially in the attitude toward their customers. Their flight attendants seem to be sincerely friendly, their on-board snacks are better than most, and in general flying this airline is just more fun. I wish they'd keep their prices as low as they used to be, but alas... Hence the 4-star rating.
They have really nice interior planes, but dont be fooled. These are some of the old value jet rides. They are not a boeing company, and as a rule you will fly a Embracer or Airbus which are operated more by computer than Boeing. Anyway, they used to be a low cost airline, but not anymore. All in all, I fly them 2X a year in summer because these guys are the first to cancel a flight or leave you on the tarmac of hrs on end due to bad weather.
Very comfortable seats, and for a nominal fee you can select seats that have additional leg room(the fee also allows you to board before others). Free DirecTV and XM radio channels. Oustanding customer service! The pilot actually came out of the cockpit and welcomed everyone....seriously! My new favorite airline.
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