Following a period of bad health I decided last year (2013) to buy an exercise machine to help me return to full fitness. Having researched machines and companies online I found several companies claiming to have a high service level, and due to reviews along with the machine style/price I chose the JTX Fitness Stryder 3.
After Christmas (well in February actually) I decided to get back to the machine, only to find that one of the legs had become detached at the weld. Disappointing but not the end of the world as I thought I could get a friend to repair said weld.
I contacted JTX Fitness to find out the metal type and if there are any inflammable coatings prior to getting the friend to fix the unit, to be told by the great customer service chap there that it was still under warranty, that they would normally come out and fix any fault but couldn't repair the weld and that I would receive a replacement by the end of the week!
Wow!!! What great service! Let's face it, there aren't that many companies left that put the customer first, and this is one of the best. If you're in the market for a fitness machine you can't go wrong with JTX Fitness, after this response from them I know I will be a loyal customer.
I have the new machine, as promised it arrived on Friday, and now I'm back to the fitness regime and looking forward to getting fitter by the day.
Excellent company to deal with, service top quality and would definitely use then again, and would recommend them to my friends and family. The vibration plate was reconditioned, and the sprint 5 treadmill was new. Mrs Dunning
I have opened a Toning Salon in the south west of England and have so far purchased 3 Salon fit S2 machines. In 10 weeks since opening I have over 100 monthly paying customers who absolutely love these machines. Many of our customers have used different machines in other places like tanning salons and gyms and say they much prefer ours from JTX. The results our customers are achieving are amazing and the feedback about the JTX machines is all positive. The service from JTX themselves is second to none, very helpful and professional and I would not hesitate to recommend them to others. I look forward to dealing with them again in the future to purchase more machines!!!
Purchased the JTX 9 Sprint Treadmill last October and not looked back.Easy to set up and good helpful guys to answer questions. Brilliant heavy duty machine just as good as the one I used at the local gym -before it closed! NOW I have my own little gym here at home.Use it Monday -Friday, it has become my life saver! Losing weight and getting fit AND enjoying myself! Thank you JTX!
JTX are a professional company who I wouldn't hesitate to buy from again! I bought the cyclo 6 indoor spinning bike which was easy to put together (even as a female). On first use however the part that creates the tension snapped. I had a replacement part delivered very quickly. This wasn't so easy to fit but i i managed it eventually and it hasnt snapped since. This however may be a weak point. Very happy with the cycle. However it's quite a big bike and the sit down rising position isn't any good for people 5 ft and below. I struggle to reach the pedals. I mainly ride in the standup position so this isn't a problem for me. Overall very happy with purchase and service.
I am lucky enough to live quite close to the JTX warehouse and was able to drop in and try out some machines before I bought one. Everyone there was friendly and helpful, and happy to take the time to listen to me and make sure I chose the right product (the X7 cross trainer). They were also available on the phone while I was putting it together, and have been supportive and pleasant all the way through the process. On the basis of my experience I would not hesitate to recommend them.
The JTX3 treadmill is a substantial and robust machine - one or two hiccups setting it up but that was due to our dexterity with the fiddly bits - flexibility when using the JTX - it was bought so that exercising could continue indoors during the winter and I am up to 4 km in an hour which I am pleased with
I have just received the JTX PRO 10. Cannot write on the vibration plate as yet but it looks robust. The customer service on the other hand was amazing. I required a change of the product and everything was done swiftly within a week. Can't complain..☺️
We bought a Sprint 3 Treadmill from JTX. It's exactly what we needed, easy to use, sturdy and folds up very easily. I've never used a treadmill before but have found this a very good way of getting the exercise I need when I can't leave the house.
We had a small problem with putting it together (not a defect with the machine - more the ineptness of the operators) but this was solved by two engineers who came out and got us up and running. The reply to my enquiry was very quick and helpful and by the time the engineers left I felt very confident that my guarantee was valuable.
Recently bought a cross track trainer having viewed them in their showroom. Very clear instructions for assembling the trainer. Had a small glitch when putting it together, but this was quickly resolved by an engineer. Overall, very pleased with the equipment.
I brought the Oscillator Vibration plate and after doing a lot of reserch I went with Jtx fitness and I love the machine I have had a couple before and not really happy with them but this one is very sturdy and does what it says it will and I feel I am doing a work out
I bought a JTX home rower recently as I was impressed by the value of the magnetic rower. The delivery was fast and efficient. When I assembled the rower, however, the display unit did not function. I phoned the company and they responded immediately by sending out a replacement front end (including the display consul and the flywheel unit. This arrived the next day and worked this time. The after-sales service was excellent and this impressed me more than even the product which works just as I wish it to. It is a very well made, robust product and looks and feels like a professional rowing machine as found in leisure centres. It has several (8 I think) different resistances, though the No. 1 setting is good enough for me! The display shows the time used, number of rows performed, overall total performed and number of calories burned. It is also very quiet to use - will not disturb the rest of the family! I think this is a fantastic rowing machine and why pay more when this is that good! I would recommend this product and the company without any hesitation.
Bought a treadmill off these guys after doing some research.
The ordering process (online) was simple and painless.
Email communication was good with VERY quick responses to my questions.
I paid extra for a Saturday delivery and the only fly in the ointment was I could not get the tracking system to work to say where goods were in transit. But the unit arrived when expected so no problem.
The treadmill itself is very solid for the money and I was able to set it up on my own and has proven to be excellent so far.
Really pleased with my Power Plate Pro 10 and especially the speed of delivery - arrived within 24 hours. Quite easy to assemble - clear instructions. Chose this power plate after a lot of research as I wanted a machine that would offer the same level of power as I had been used to using in a salon. I think it's even better! Would highly recommend both the machine and the the company.
After reading lots of positive reviews about JTX Fitness and the product I was interested in. I first contacted them via the email form on their website, they provided all the information I requested very quickly and if I wanted more information to feel free to call them on their 0800 number.
There was never any hard sell or pressure, which is one thing that really puts me off buying from a company. Even little touches like, not forcing you to put a phone number into their "Contact Us" form promotes this.
So I decided to proceed with my purchase and it was delivered next day as promised. Unfortunately I discovered it had a fault once I got it assembled so I contacted the sales person who immediately offered me a replacement but due to the size and weight of the product, it would have been difficult to repackage securely. As the product came with a 2 year onsite warranty, I decided to go down that route. The maintenance company came out within an acceptable timeframe and had a replacement bike with them and they did acually end up replacing the entire bike frame rather than attempting to fix the faulty part.
I work in the service industry and know that despite all your efforts, problems will still occur. For me the mark of a company is how they deal with it when a problem does occur and I have to say their post-sales customer service excelled as much as their pre-sales customer service.
Also the product itself (JTX Cyclo 6) is amazing, I get the same quality workout as I do at the spin classes at the gym without being restricted to their timetable and as it is so reasonable priced, it wont take long before the product pays for itself either.
I would have no hesitation in buying from JTX Fitness again in the future or recommending them to anyone.
After extensive research we chose the JTX Sprint-7 Motorised Treadmill as it was close to commercial gym quality but sensibly priced. JTX kindly delayed delivery until our gym was ready and it turned up on the arranged day and the delivery man even took the pallet away. Very pleased with the quality of the treadmill, it runs smoothly and is quite quiet with intuitive controls. The important speed & incline buttons are cleverly duplicated on the side hand-rails. All the family are making good use of it.
I purchased this vibration plate after attending powerplate classes for the last 2 months. I shopped around and read the reviews so that I could get a good one This machine is fantastic. It goes up to between 30-50Hz (vibrations per second) (which I haven't used yet) and is more than a match for the professional machines. I am having the same work-out and results as I was at powerplate classes. The delivery of this item was very fast (it arrived within 24 hours of placing the order) and it is pretty simple to put together, it took me about 25 minutes. It is a great, sturdy machine and I would thoroughly recommend it to anyone looking to purchase a Vibration Plate