JTX are a professional company who I wouldn't hesitate to buy from again! I bought the cyclo 6 indoor spinning bike which was easy to put together (even as a female). On first use however the part that creates the tension snapped. I had a replacement part delivered very quickly. This wasn't so easy to fit but i i managed it eventually and it hasnt snapped since. This however may be a weak point. Very happy with the cycle. However it's quite a big bike and the sit down rising position isn't any good for people 5 ft and below. I struggle to reach the pedals. I mainly ride in the standup position so this isn't a problem for me. Overall very happy with purchase and service.
I am lucky enough to live quite close to the JTX warehouse and was able to drop in and try out some machines before I bought one. Everyone there was friendly and helpful, and happy to take the time to listen to me and make sure I chose the right product (the X7 cross trainer). They were also available on the phone while I was putting it together, and have been supportive and pleasant all the way through the process. On the basis of my experience I would not hesitate to recommend them.
The JTX3 treadmill is a substantial and robust machine - one or two hiccups setting it up but that was due to our dexterity with the fiddly bits - flexibility when using the JTX - it was bought so that exercising could continue indoors during the winter and I am up to 4 km in an hour which I am pleased with
I have just received the JTX PRO 10. Cannot write on the vibration plate as yet but it looks robust. The customer service on the other hand was amazing. I required a change of the product and everything was done swiftly within a week. Can't complain..☺️
We bought a Sprint 3 Treadmill from JTX. It's exactly what we needed, easy to use, sturdy and folds up very easily. I've never used a treadmill before but have found this a very good way of getting the exercise I need when I can't leave the house.
We had a small problem with putting it together (not a defect with the machine - more the ineptness of the operators) but this was solved by two engineers who came out and got us up and running. The reply to my enquiry was very quick and helpful and by the time the engineers left I felt very confident that my guarantee was valuable.
Thanks JTX. Highly recommend this company.
Recently bought a cross track trainer having viewed them in their showroom.
Very clear instructions for assembling the trainer. Had a small glitch when putting it together, but this was quickly resolved by an engineer.
Overall, very pleased with the equipment.
I brought the Oscillator Vibration plate and after doing a lot of reserch I went with Jtx fitness and I love the machine I have had a couple before and not really happy with them but this one is very sturdy and does what it says it will and I feel I am doing a work out
After placing the order on Thursday evening I got a friendly call on Friday morning to discuss our delivery needs. As agreed it was delivered on the following Tuesday. It was simple to arrange.
The exercise bike was delivered in a well packed box with good instructions for assembly, even the tools were included.
I bought a JTX home rower recently as I was impressed by the value of the magnetic rower. The delivery was fast and efficient. When I assembled the rower, however, the display unit did not function. I phoned the company and they responded immediately by sending out a replacement front end (including the display consul and the flywheel unit. This arrived the next day and worked this time. The after-sales service was excellent and this impressed me more than even the product which works just as I wish it to. It is a very well made, robust product and looks and feels like a professional rowing machine as found in leisure centres. It has several (8 I think) different resistances, though the No. 1 setting is good enough for me!
The display shows the time used, number of rows performed, overall total performed and number of calories burned. It is also very quiet to use - will not disturb the rest of the family!
I think this is a fantastic rowing machine and why pay more when this is that good! I would recommend this product and the company without any hesitation.
Bought a treadmill off these guys after doing some research.
The ordering process (online) was simple and painless.
Email communication was good with VERY quick responses to my questions.
I paid extra for a Saturday delivery and the only fly in the ointment was I could not get the tracking system to work to say where goods were in transit. But the unit arrived when expected so no problem.
The treadmill itself is very solid for the money and I was able to set it up on my own and has proven to be excellent so far.
Really pleased with my Power Plate Pro 10 and especially the speed of delivery - arrived within 24 hours. Quite easy to assemble - clear instructions. Chose this power plate after a lot of research as I wanted a machine that would offer the same level of power as I had been used to using in a salon. I think it's even better! Would highly recommend both the machine and the the company.
After reading lots of positive reviews about JTX Fitness and the product I was interested in. I first contacted them via the email form on their website, they provided all the information I requested very quickly and if I wanted more information to feel free to call them on their 0800 number.
There was never any hard sell or pressure, which is one thing that really puts me off buying from a company. Even little touches like, not forcing you to put a phone number into their "Contact Us" form promotes this.
So I decided to proceed with my purchase and it was delivered next day as promised. Unfortunately I discovered it had a fault once I got it assembled so I contacted the sales person who immediately offered me a replacement but due to the size and weight of the product, it would have been difficult to repackage securely. As the product came with a 2 year onsite warranty, I decided to go down that route. The maintenance company came out within an acceptable timeframe and had a replacement bike with them and they did acually end up replacing the entire bike frame rather than attempting to fix the faulty part.
I work in the service industry and know that despite all your efforts, problems will still occur. For me the mark of a company is how they deal with it when a problem does occur and I have to say their post-sales customer service excelled as much as their pre-sales customer service.
Also the product itself (JTX Cyclo 6) is amazing, I get the same quality workout as I do at the spin classes at the gym without being restricted to their timetable and as it is so reasonable priced, it wont take long before the product pays for itself either.
I would have no hesitation in buying from JTX Fitness again in the future or recommending them to anyone.
After extensive research we chose the JTX Sprint-7 Motorised Treadmill as it was close to commercial gym quality but sensibly priced.
JTX kindly delayed delivery until our gym was ready and it turned up on the arranged day and the delivery man even took the pallet away.
Very pleased with the quality of the treadmill, it runs smoothly and is quite quiet with intuitive controls. The important speed & incline buttons are cleverly duplicated on the side hand-rails. All the family are making good use of it.
I purchased this vibration plate after attending powerplate classes for the last 2 months. I shopped around and read the reviews so that I could get a good one This machine is fantastic. It goes up to between 30-50Hz (vibrations per second) (which I haven't used yet) and is more than a match for the professional machines. I am having the same work-out and results as I was at powerplate classes.
The delivery of this item was very fast (it arrived within 24 hours of placing the order) and it is pretty simple to put together, it took me about 25 minutes.
It is a great, sturdy machine and I would thoroughly recommend it to anyone looking to purchase a Vibration Plate
I visited JTX showroom in Shoreham and received excellent advice and service there. I ended up buying the JTX 6000 machine and am very happy with it so far after the first couple of weeks. I would definitely recommend JTX.
We were very impressed by this company. After ordering, we were contacted to find out when would be the best time for delivery. The cross trainer was delivered on time and proved easy to build and very sturdy. Unfortunately the computer screen was cracked (probably in transit) so we phoned up and were assured that it would be replaced and delivered to us as soon as possible. This was the case and we have had no trouble with it at all. I would heartily recommend this company for their service and friendliness.
Having purchased a Sprint 3, it developed a fault that was no fault of JTX's. I contacted Libby and she arranged a replacement within 2 days which was outstanding. The new treadmill ( a JTX 5) is a superior product and we are delighted with it, feels a lot sturdier.
Once again I would recommend JTX to anybody considering purchasing from them.
Actually I had not heard of JTX Fitness until recently but they have impressed me with their treadmill and their great customer service. The sales people did not sound like sales people and they gave me some very good advice. Their initial advice was that I should run outside while it is sunny.
Actually I need a treadmill because I need to run on a constant incline. I have bought the sprint9 treadmill and it looks and feels like the one in the gym. I'm pleased with the price and I've spoken with JTX a few times since purchase. They've helped me to get it set up properly and also given me a basic training programme.
I'd recommend this company and their product appears to be very good so far.
I recently enquiries about a treadmill, I wanted a sturdy machine that could take a big guy with a good warranty that would last for years. I was pointed towards a reconditioned sprint 7 for a reduced price (great price).
All the time I was calling and emailing, my enquiry was handled by Ms Libby Lee. What a thoroughly honest and pleasant young lady to deal with. It was on her advice I chose the reconditioned ( in fact v v slightly marked) machine and as I live in the north of Scotland, Libby arranged a courier who delivered it promptly. The machine is great and I was able to set it up myself in approx 20 mins but it would be much easier with 2. I can highly recommend JTX as an honest, straight forward company and I won't hesitate to use them again in the future.
JTX sprint 2 treadmill.
I have had the treadmill nearly 3 weeks. Lots of different modes from beginner levels to expert. As a 56 year old guy am still running at beginner but am already feeling healthier and fitter. This has encouraged me to eat healthier and its right what they say - exercise and eating correctly does make you feel better.
The machine is working fine, very easy to set up. I have had to tighten the belt a couple of times but that's easy to do. Delivery was excellent, ordered 8.30am Tuesday and was up and "running" 10.00am Wednesday.
I would recommend JTX
I was looking for an alternative form of exercise, as my knees and hips were suffering a bit after years of running. My wife has always been a fan of cross trainers, so after doing much research and reading reviews, I landed at JTX.
Luckily they are local to where we live on the South Coast, so myself and my wife took a drive out to meet them and view the different machines. Simon at JTX very kindly took time out of his day, allowed us to use the equipment and absolutely no pressure was put on us to buy. Later that day, we had a few more questions and these were answered by return email, so we duly ordered one of the cross trainers. Very glad we did !
It is a great piece of kit, very low impact on my middle aged limbs and highly recommended. We shall get many years of use out of this cross trainer.
Best wishes and thanks for all your kind assistance.
Really happy with the quality of the treadmill and the excellent delivery. I got the JTX 2 Sprint Motorised Treadmill. I ordered this product on the 10th of June, it was with me the next day. A quality treadmill, I would recommend to anyone looking for a good treadmill at a reasonable price.
Great service from a very professional company. The product description for the JTX Pro 10 vibration plate especially the advice on the difference in performance and longevity of ac over dc motors is worth reading. The web site is easy to navigate and ordering and payment were painless. The product was well packaged and delivered very quickly. Would gladly rrcommend this supplier.
I was unsure which machine to go for and after hours researching on the internet I decided to call Jtx Customer Services. They were most helpful and I placed my order.
Confirmation e-mails were speedy and the item was delivered on time. (one lady driver who needed a lot of assistance unloading the very heavy machine). Fortunately I was able to help.
The machine was put together quickly and up and running in less than hour.
So far the machine has been used every day and no problems at all.
Would recommend that maybe more information is provided regarding the pre-set programmes. DVD useful and information chart also helpful.
DVD suggests using a mat on platform (I wasn't provided with one) maybe this has to be ordered separately?
So far very pleased with service and product.
Great service, brilliant product and I am having lots of fun using it. It was very easy to put together and was up and running in no time at all. It is a good sturdy treadmill with an excellent range of settings. The only thing I would say is that when they say you need someone strong to help unload it from the lorry you really do need to be very strong, it weighs a ton and I felt distinctly weedy in my efforts to help the delivery driver! However that is my fault for thinking I am stronger than I am, and by no means the fault of JTXFitness. Perhaps I should have bought some weights first to build my muscles :-)
My wife and myself have retired now and we were both looking for a way to keep slim and toned up. After looking through a lot of web sites on the computer we came across a firm called JTXfitness. I found a vibrating and oscillating machine that looked to be what we were after. Before purchasing the JTX6000 machine I decided to phone the company first to make sure it was what we wanted. The lady that answered the phone was polite and extremely helpful, she could not do enough for us, At this point I had made up my mind to purchase theJTX6000. I ordered the machine at 1230hrs and it was delivered the next morning at 0900hrs in two packages. The items were packed really well and the very polite TNT driver carried them to my house. It took me about an hour to put the machine together with the help of very clear instructions. We have been doing 2 x 10min exercises each day for the last three weeks and have noticed a change already to our fitness and toning. To this I would like to thank JTXfitness for the excellent service they gave us in purchasing this machine and I will highly recommend them to anybody who is looking for similar equipment. BRILL COMPANY.
Amazon Verified Purchase
JTX Smart Stride -23 variable stride elliptical cross trainer is what I was looking for, because the York cross Trainer I had before broke twice within 12 months of using it every day.So this is ideal for what I want. It seem's to appear strong and good for workouts.
Took about two hours to assemble and I am so pleased with it so far. Hopefully within the next 12 months I will know if its up to the job. Thanks
I bought this a few weeks ago. Great Treadmill which I use once a day everyday for 45 minute since I bought it, so far so good.
A great company, and I would certainly recommend it to anyone. I'm glad I choose JTX.
Customer service was EXCELLENT!! I Highly recommend.
I have only one complaint. the courier service they use, TNT could not find my address twice. TNT are useless!!
JTX Smart-Stride-21 Variable Elliptical Cross Trainer
Delivered as promised, contacted by phone in morning with detail of time. Driver assisted with moving into home.
Product significantly better than other Cross Trainers I have used at home - more 'gym quality'.
Ordered the JTX Cyclo-1: 2-in-1 Exercise Bike and Cross Trainer and received within 48 hours which was fab. I was looking for a cross trainer within £150 that was strudy and would last me a long time. This product was a bonus as it came with the exercise bike too. Love using it in front of the TV in the evenings! Thank you!
I was searching for a treadmill and after looking at various different suppliers and reviews I came across JTX Fitness and I pleased that I did. I had to wait a couple of weeks as the machine I wanted was out of stock. But it was well worth waiting for. It was delivered the day after it was dispatched and within 10 mins of it arriving I was using It. There is nothing to assemble, just unpack from the very sturdy box and away you go. It is an extremely well made machine and I am delighted with it. I did have a few questions before I ordered the treadmill and Simon and Libby could not have been more helpfull. So if like me you are looking for a sturdy well made machine that comes with excellent customer service then go to JTX Fitness.
Jtx fitness a good company with excellent, good quality items. Shame delivery was so bad, they firstly delivered to wrong address and when got correct address would only leave on a pallet outside door!! Good job i dont live alone or items wouldnt have moved from outside!!!! These are very heavy items!!
JTX are a very proffesional company. First class service. Very pleased with the Treadmill.
I have only one complaint. The courier service they use, TNT. Are useless.
They refused to deliver the item because it was too heavy. I took two days off work to take delivery, but they never showed up.
In the end it was deliver by two men who were very helpful and polite.
If you order I would Opt for the 2 man delivery service. Do not use TNT.
This is the second time I've bought from JTX.
The first machine I bought was faulty but when I called them to complain they offered to either replace it or refund me in full.
I opted for a full refund and the machine was collected the next day and my money was back in my bank within hours of them receiving it.
This time I went for a different model and again it was delivered promptly and has proved to be an excellent buy so far.
I have used it twice a day, every day since I bought it and so far, so good.
Very friendly and approachable people who offer a great standard of customer service, what more can anyone ask for??
JTX website gave so much information on vibration machines. All the questions I had were answered. The company was a pleasure to deal with. They even discounted the courier charge to Northern Ireland for me. Libby in customer services was brilliant. She told the time to answer all my questions. I ordered on Friday and the machine arrived on Monday. My husband set it up very quickly and it is so easy to operate. I have problems with heaviness in my knees, and the machine has helped very quickly to ease this. I would recommend this machine and JTX to anyone.
I ordered my exercise bike on aTuesday afternoon, and it came, as promised on Thursday. We tried to assemble it on Saturday, but a part was broken. I contacted JTX on Monday, and on Tuesday morning, the replacement part arrived. Customer service was excellent, and very friendly. The bike, now it is fully assembled is great. Lots of different programs I can use, as my fitness levels improve, and it is very comfortable to use - no need for a replacement gel seat! A great company, and I would certainly recommend it to anyone considering purchasing decent quality exercise equipment.
After a two week delay my sprint 3 treadmill finnaly arrived.(to be fair, jtx kept me well informed about the hold up and the delivery slot.) the machine was very well packed,and 90% preassembled..after tightning a few more bolts the machine was ready for use.on switching the unit on i found there was no power being recieved at the console.i ended up removeing the motor cover and had a look ,only to find a wire had come loose...reattached the wire and bingo,all systems go.
A great piece of kit at a decent price point.im glad i chose jtx... Would highly recommend.
I bought the JTX 6000 and was very happy to hear it was being delivered the next day. When it arrived, I asked my dad to help me assemble it. This was pretty easy but despite the fact that it's quite simple to assemble, the instructions were not very comprehensive and we struggled to find allen keys to fit the parts as they were all different sizes. When assembled I tried one session on it and thought it was very good. Having used much more expensive commercial machines in the past I think the power it offers is on a par. However when I went to switch on the machine that same afternoon for my sister to try it out, there was clearly a problem. On the setting which alternates between collation and vibration, there was no vibration at all. I called JTX and they were sympathetic but said I would need to take the machine apart to check the connection between the column and the base plate. On inspection I could see nothing wrong with the cable. However, I had noticed when it arrived that the cable had been knotted for some reason and I had to un -knot it before I could connect it. When I re assembled, it was now on constant full power vibrate and the control panel was no longer working. JTX apologised and sent a replacement which arrived the next working day. However, when the replacement arrived (in what seemed to be re used packaging), we found this time that the cable inside the column was nowhere to be seen! It appeared to be jammed up inside of the column, with no way of releasing it to connect it to the base plate! Furthermore, this machine came with a set of allen keys which made me annoyed that we had struggled putting together the first machine because they had clearly forgotten to pack them originally. I explained the problem with the cable to JTX, they apologised and sent a replacement column. This arrived swiftly and now we were experts at assembling the machines, it went together with no problems and it works! I enjoy using it and think the machine is very good. However the whole experience has left me wondering about the quality of the machines and how long this one will actually last.
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