I've had puppy pens before, however, they've not been as sturdy as the one from Kennelstore and neither did they come with a base to help with "accidents"!!
The product arrived and one of the sides was missing it's hinges. No fault of the store. Contacted them and a replacement side gate was sent immediately.
Many thanks for the excellent customer service.
From the first phone call to the last the kennel store staff were brilliant, I wanted to custermise my kennel to suit my 3 dogs and the kennel staff were excellent in adapting there product to suit my needs! I would recommend the kennel store to anybody. Great product and great service!! Well done I'm one happy custermer!!
Mr L Gillespie
We were told the kennel would arrive after two weeks, it arrived three weeks later. However we were really impressed with the finished product, we received some assistance over the phone, via a friendly member of staff. The kennel is a quality build and looks fantastic.
Order to delivery was quick & efficient, some dispute as to which way the door should open & not resolved yet, dog bed that was ordered to go in does not fit in either the closed area or the door hits it if put inside the run, so not a complete success, but as the unit has to be moved to a different site now the issues can be resolved.
Great service , a price that is very reasonable for the high quality products with real attention to detail. Manufactured to very high standards , both standard stock items and bespoke items we would always use Mike , we highly recommend him and regularly do business with him and always feel confident we will get what we want at the right price and in time.
WELL DONE MIKE & TEAM , A COMPANY WITH A TRUSTED TRACK RECORD WE ARE HAPPY TO DEAL WITH.
I have used kennel store to provide all my kennel runs and dog boxes. They work really hard to get the orders configured right, get stuff to me when I need it and even coped with my last minute design changes needing extra roof panels etc.
Kennel Sales website easy to use, but wouldn't except my credit card, but one of the staff rang me the following day and took the order over the phone. My order arrived within 2 days. I will definitely use this company again.
The kennel we got from the Kennelstore is great. They altered the height to make sure it would fit and helped with all the planning. The only thing i would recommend is that you get the flat over the door. We couldn't due to altering the size, but will fashion something.
hello,just a few lines.the do run we gt from you,was just as it said.no it was even better.cant thank you enough.the service was great,very helpful.we need some more for another run.will be ordering again.very professional service.thanks very much.
I have used this company before, when sadly we had a major fire and lost our outbuilding,kennels etc, I rang and explained what had happened and my order was delivered by the kennels themselves and not a courier as usual, found the service to be second to none then, and again when i placed my order on the monday evening on line my panels were delivered weds. Would def reccommend them
Ordered a kennel with 25 pound delivery, when it came it was the wrong size. So i asked for it to be sent back and on the same journey send me a new one. I was quoted 25 pound to deliver new one and a whopping 75 for returning plus additional cost of kennel. Dont buy from them if you think you might have to return the item because they will rinse you of money and take advantage of you. As they have with me. I feel i have been severely ripped off and had no choice but to pay. I would not wish this experience upon anyone. Thanks.
Placed my order and then received a phone call a day later saying they we having problems with the ready made pen I had ordered and that it would not be available for another 6 weeks. I explained that this was no good as I needed it urgently for one of my dogs (I have 4 GSD) to be kept away from the others as he had just undergone a hip replacement and therefore needed complete rest for the next few months). Kennel store were very helpful in the fact that they then came up with a solution and supplied me with panels (which took a matter of mintues to put together) which were slightly bigger than the original ready made pen I had order at no extra cost to me.
I cannot recommend then highly enough.
I'd brought some kennel panels, dog boxes etc. from Canine Kennels in 2008. Now I need more, it's good to have found KennelStore and that they've carried on the business. Actually finding them though wasn't easy. After much exploring, and calls into Broxap, they pointed me to KennelStore themselves. Have you thought Google Ads? If I were to Google "Kennel Sales", ideally Kennel Store would appear at the top. Google Ads would ensure that.
After being let down by a so called expert company supplying galvanised panels I went to Kennelstore , I wish I had gone straight to Kennelstore as they stocked all panels and I was able to collect the next day . Very efficient and helpfull
The kennel is of good quality and looks good and dogs love it.
However the lid that screws on looks like it was siliconed by a 3 year old, very badly finished and the rubber mat I ordered to go inside turned up a week later and was not informed of this.
Couldn't have been more helpful. More than happy with the product purchased. Very competitive prices. Would recommend to anyone.
Great looking sturdy Kennel which is worth the money as it is well made. I had one problem with the bottom of the Kennel, but spoke to Andy who managed to get a replacement delivered to me the next day, so great customer service. I did notice there wasn't any building instructions but it really is easy to see what you are doing, but an inventory on the website and a schematic wouldn't go amiss. Cheers Paul.
I placed an order for the extra large eco cabin (advertised with accompanying free "designed for the cabin" insulated door). Delivery was extremely quick (2 days), but unfortunately there was no door. Since it was the "cabin + door" combo that had driven my purchase this was an important omission.
The Kennel Store team acknowledged the error and provided alternative options, although were unable to offer to supply the missing door as had none in stock and did not appear to know how to source re-supply. After 1-month of emails we ultimately reached a satisfactory conclusion to the matter; however, it did necessitate my own research to source the door privately.
Overall, Kennel Store dealt with the matter professionally & with (I believe) good intent; although did require a nudge on more than one occasion to respond &/or provide an update on the situation.
We ordered a dog cage from Kennelstore on Saturday and it was delivered on Wednesday - quick turnround. We were very pleased with the quality of the cage, exactly as described on the website, and more importantly so was the dog !
Would happily buy from them again - recommended
I ordered one platform dog bed to try out in my working dogs kennel for size. Fitted perfectly in One kennel but was tight in other two. Phoned Andy up, he said he could make two slightly smaller if I needed. Ordered two more. Very impressed. Am about to order rail sections for run. Highly recommended for price and customer service.
I ordered the wrong product which was exchanged without question and the staff were very helpful. The product is as described on the web site , which was helpful in making my choice
I would have no problem reccomending Kennel Store to anyone,Easy to navigate site and order,excellent product,prompt delivery and good value.
I purchased a 2m x 1.5m dog run to use as a rabbit run. I was unsure what I needed, but a few emails to Andy and all was sorted.
Great advice and communications. Placed my order on Thursday at about 12.30pm and was delivered to my house on Friday at 10am !!!
The product itself has a 10 year guarantee and is top quality and was simple to put together !!
I did a lot of research on Google about other companies who supply similar products and where cheaper, but you get what you pay for. Just read the reviews on similar products and nearly everyone says it was a nightmare to put together....not with Kennelstore, four sides and a roof and some bolts and is strong as anything.
If I ever stop having rabbits as pets, I will have no problem selling this second hand, as it will keep its value.
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