Caring, listening, professional staff are not a mirage after all.
I went into the process of sorting out my annuity with a certain level of trepidation, having felt let down in the past by other companies offering financial services products. Was Key Retirement Solutions going to be any different? It didn't take long to discover that this company does seem to be interested in the individual. My contact, Martin Hewitt couldn't have been more helpful and he established what sort of provision I wanted. He was knowledgable, personable and patient, qualities that can often be found wanting in this industry. All questions were answered quickly and Martin would ring me back or email me at every step of the way, which made the process very comfortable. In summary, it is easy to be cynical about the selling of financial products and those involved in that process, but for me at least, my experience with Key Retirement solutions via my consultant, Martin Hewitt, was a breath of fresh air. This certainly made me revise my view on the quality of staff and one particular company and I would be more than happy to use them again and recommend to others.
Martyn McCormack, Cheshire
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