The agent that came to see us was both friendly and helpful and we thought he had supplied all the relevant information. However, we signed a form we thought was for the FEE for the work being done to secure our equity release from Just Retirement solutions. Happily our solicitor pointed out it was for writing a will, which we explained we already had with our solicitor and lasting power of attorney, for which we were 'phoned and asked to supply three names. Again, our solicitor alrready had that in hand. He queried this fee of £990.00 and finally, after a lot of e-mails, got it cancelled because a) we didn't need that service and b) we were misled into believing it was just an administration fee. I don't blame the advisor we saw but the office. Our solicitir thoought it was an underhand way of drumming up unwanted business. That sorted we were happy with the speed with which the money was released, so thank you Just Retirement
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Thank you for your positive feedback on the Service from your Adviser. We are disappointed with your feedback regarding our Will Service and take your comments seriously. We constantly review the service and your comments have been taken on board.