From the outset Jaqui Adams was frendly, chatty and knowledegable. I spoke to her several times before I even decided to ask for quotes. She assured me all the way through that I was under no obligation and there woudl be no costs even if I walked away. She gote several quotes and even re-did them nearer my retirement date to get the maximum pension with the recent equality ruling changes. The documentation was straightforward (She higlighted all the bits I needed to sign) and arrived promptly. Jaqui kept in touch throughout to keep me up to date with proceedings. I really can't fault her or Key - they did exactly what they said and I am very happy with the results.
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