We suddenly found ourselves requiring a substantial amount of finance in a very short space of time. The only option we had, was to use our home as collateral. We contacted Key Retirement after reading reviews in the press and were pleasantly surprised with the amount of information and reassurance we received from Phil at our initial interview. All the information was backed up by other concerned agencies right up to our final meeting with our own solicitor.The whole procedure took exactly one month from our first interview to the date that the finance we needed was sat in our bank account. SERVICE WITH A SMILE!
The service offered was good and the results were as forecast.
Between the start of the pension instigaton process and the commenement of pension(about 4 weeks), there was little communication regarding progress.
Equity Release can be a daunting, unknown prospect but my Financial Advisor, Mr Lloyd Kinsey, put me at ease immediately with his expert knowledge of the market leaders and described the process of equity release carefully, step by step and with no pressure at all. Mr Kinsey's friendly and relaxed delivery was accompanied by a total understanding and expertise of equity release in a way that I feel could not be matched by another company. Following our initial consultation, I felt confident that equity release was for me and I have now begun the process, safe in the knowledge and advice received from my advisor. Thank you Key for such an excellent service.
The whole process from start to finish was carried out in a most professional, courteous and friendly manner.
When visiting us at home, our Keys Advisor, Richard Haste, was not only very efficient, but also courteous and sociable, making us feel we were very happy in dealing with Keys,
and confident that we were dealing with a company that we could trust. We were also kept informed by Keys, JustRetirement and Equilaw by post, phone calls and e-mail.
Finally, we were most pleased that finalisation of the equity release, and the paying-off of our outstanding mortgage was completed almost a month earlier than expected.
Sincere thanks for a job well done to everyone concerned!
Our Advisor took us through the options and we felt that he had our interests at heart.Throughout the process he always reacted to our questions without any delay and my wife was particularly pleased with the fact that he always included her as we moved to a successful conclusion.
Phil is very good at his job,anything we needed to know he found the answer for us.
Our contact was, Sam Kakuji, and open and pleasant through the three or four phone calls we had and gave what she promised in the time given, or shorter.
My wife and I experienced no problems whatsoever, nice to do business with, especially in a money area where we have no experience so must trust the person dealing with our future finances, you only get one chance at this.
From our first enquiry to Key Solutions to completion the process was very easy.
Key Solutions rep Mr George Wotton was very helpful and explained all the options open to us and worked with us to give us a plan which suited us and our needs. Everything was explained step by step and we felt very safe with his knowledge.First class service and a company we would recommend.
Key Retirement Solutions have been most helpful in advising me to find the right annuity, without any charges. George Mann has been very helpful, courteous and efficient in dealing with all my questions and I' m very grateful. The initial information packet was clear and not difficult to follow and the instructions to go ahead were also easy to follow. All this made it easier for me and my husband to decide on which annuity to sign up to.
I will have no hesitation in recommending Key Retirement Solutions to anyone, in fact I have done already. My request was handled by Paul Traynor whom I found to be very professional. In particular he spent time to explain my choices and kept me updated throughout. The whole process was pain free. Many thanks.
I applied for an equity release loan with key retirement solutions and was surprised how easy it was. Kate Stubbs was my adviser ,who explained everything thoroughly.within days Kate returned with several options, and we chose the one most suitable for us.
Kate explained how the application would proceed and posted it.the total time period was eight weeks,throughout this period Kate kept us informed as to how the loan was proceeding.It has all worked out well, an excellent service,thank you very much.
I was looking for Equity Release and the agent Brian McDonnell from Key Retirement Solutions made the whole process very simple to understand. All options were explained
very clearly and at no time did I feel under pressure to use this service. The advice given to me was excellent and the follow up after I had decided to go ahead was also excellent. My application was speedily dealt with.
I was made to feel that my best interests were being taken into account and I would have no hesitation in recommending this company.
It was a daunting prospect, letting someone else have a share in the home we worked so hard to own,
But Key Retirement Solutions and Mr Lee Staniford in particular were very patient and helpfull. He explained it all and helped me a lot
Mr Staniford helped me through all the pitfalls and we came through.
The only regret I have is that we never got as much money as I had hoped.
this company organised and kept us informed all the way in a proffesional manner throughout the proceedure.
The representative we had was very informative and friendly and telephoned us with updates at each step.
I was very impressed with the service I received from Malcolm from Key Retirement Solutions.
He explained in detail the pros and cons of equity release. I was told that I could change my mind at any time. It was good not to have the hard sell.
I used the solicitors recommended and received my money much faster than I envisaged.
I would recommend Key Retirement Solutions to my friends.
Tony Morgan was very polite and patiently dealt with our questions without trying to push any one product. Having rearched the matter beforehand, we felt that he reinforced our knowledge to pursue with confidence the subject of Equity Release to suit our personal circumstances.
We would without hesitation recommend Key Retirement Solutions to anyone in same circumstances as ourselves.
My first contact to the main company left me feeling that this company cared about my requirements and would work to serve my best interests. Upon meeting Jeff Major this feeling was confirmed. He went through all of the options in an easy to understand way which left no doubt that the plan being offered was the right one to meet my needs.
Jeff did not just tell me which plan I should have but spent time showing how after reviewing the whole market why this particular plan would suit my needs.
I cannot recommend this company, and employees, highly enough.
I was very impressed with the service and the fees or should I say the lack of charges direct from me. You offered me the same deal as another broker but without the cost I would defiantly recommend you to others
i thought the service from key retirement solutions was effeciant and concise kim wilson was very attentive in her phone and correspondance keeping me advised during the whole process.
Dean Ratcliffe at Key retirement was very helpful and went out of his way to get the best deal he could and also went out of his way to make sure everything happened as it should.
I don't think many would have put in the effort he did.
So thanks Dean.
Mr Jeff Majors inspired professional competence all through the procedure, his advice was clear and understandable. He was punctual and had an attention to detail which again inspired confidence in us to complete the transaction. All other persons involved in this transaction were equally courteous and professional. At no time did we feel pressured to make a snap decision. As the first point of contact it is hard to imagine any better representative of the company than Mr Majors.
Having approached Key Solutions for advice on equity release We received a home visit from Mr Jeff Major. Jeff explained the options available in great detail and we felt quite confident in taking his advice.
We have since accepted Key Solutions offer and everything is progressing smoothly.
I have nothing but praise for the way everything was arranged and would fully recommend Key Solutions.
From the moment David Jones of Key Retirement Solutions contacted me I have been totally impressed with his service.
He first explained what equity release meant to me and from then on provided an excellent service throughout the process.
I was made aware, every step of the way, of what was happening, and when. He answered any questions I had and ensured that I fully understood how my Equity Plan was proceeding
I would certainly recommend Key Retirement Solutions to everybody and especially mention David Jones, for his exceptional expertise.
After phoning key an appointment was made for Rob to come here into our home. Each time he came he was very punctual and helpful. The type of person who you felt relaxed with. He has been very helpful at all times, and very easy to contact if we needed any further information. He also kept in contact to keep us posted with each stage of the transaction. We are both well satisfied with the speed the transaction has taken place. Would like to thank you Rob for all he has done.
Paul Traynor was very helpful. He explained everything fully and if I was unsure about anything at any point he was more than ready to talk me through when completing forms. The whole process was quick and efficient.
My thanks to Paul.
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