Kiddisave reviews

Granddaughter & daughter are both incredibly happy

My daughter and granddaughter share the same birthday so I was on the look out for gifts for both. Upon finding Kiddisave i looked for some opinions as i hadn't heard of the company before, finding mostly favourable reviews (I know that all companies will have some negatives).
For my daughter I thought i would make her life a little easier and buy some accessories which she could use for the baby, which included a new high chair, set of bottles and cups and a sterilising unit.
For my granddaughter i bought some toys a book and a couple of taggies.
Everything was delivered in good time. Price wasn't an issue but at the request of the other half i did compare some products, finding this site to be extremely competitive on all but one, of which i simply requested a price match.

Absolutely Awful - verging on unlawful

DO NOT TRUST THIS COMPANY.
Placed an order on 15 June for an instock item. Sent an email saying it had been dispatched but it had not. Item still not received.

I tried to chase it up but got emails from a very rude customer service representative stating that I was in the wrong despite me presenting them with their own emails. They have said that we had to allow upto two weeks for delivery which has long since passed.

My wife tried to call today and as soon as she gave the order number they hung up and now will not answer her calls. This is shocking behaviour. I have instructed my credit card company to recover the funds.

They have lied to us at every step of the process and falsely advertise items as in stock. They are then rude when you highlight their wrong-doing.

The prices advertised are excellent but like most things that appear to be too good to be true they are in fact not!

Only gave 1 star has it will not accept 0 stars.

Dissappointed

I placed this order on the 19th of June.
As of today I have sent three chase up emails and made two phone calls. Each time I was told it would only be a few days before my order would be ready to be sent out to me and alas I am still waiting. I have ordered several things from other sites since placing this order and I have received all of them.
Also when trying to use this reference for tracking I always get the following message "Tracking Information Expired
The tracking data on this shipment has not been updated in more than 10 business days by Parcelforce. Please contact Parcelforce for more information" which is quite alarming considering the money has already been paid
UPDATE
Today 3rd July something arrived! But I'm still missing two items! Kiddisave did not state they were making a partial delivery they just said my order was on its way. Now I have to wait until morning before I can talk to anyone

Excellent service

I initially called to enquire about the item and was very impressed with the friendly service received. I ordered the item online and the process was easy and delivery was quick-the communication about delivery was excellent.

Kiddisave online

Very pleased with purchase we have made and quick delivery, helpful on phone too.

Sunshine Kids Stow n Go and Parasol.

Very good service.. Arrived when it said it would. Thank you

Be aware of out of stock items

When ordering with Kiddisave be aware of pre-order (out of stock) items. Prices are very competitive on the site, but be careful it you need an item urgently.

I order 2 items, 1 in stock, 1 pre-order (with delivery planned for end of May). By early June still no sign of either item, as the first items also went out of stock after I ordered it.

After 2 chasing phone calls to the helpline, the staff could not guarantee a delivery date, so I cancelled the order and reordered with other websites. One of the items from Kiddicare was delivered the next day!

Refund was received promptly and staff were helpful as much as possible.

Gemma Gonlutok found this review useful

ABSOLUTELY DISGUSTED

I ORDERED A PRAM FROM THE WEBSITE ON THE 1ST MAY 2012. WAS TOLD ON THE INTERNET 15TH MAY DELIVERY. AS OF TODAY 8TH JUNE 2012 THEY HAVE LIED NO END BLAMING THE COMPANY OF THE MAKER OF THE PRAM STATING ITS THEIR FAULT WHEN I SPOKE TO THE FIRM OF THE PRAM MAKER TODAY THEY HAVE ACTUALLY TOLD ME THAT KIDDISAVE SHOULDNT HAVE TOLD ME 15TH MAY THE DELIVERY WAS FOR THE 31ST MAY WHEN STOCK WOULD BE IN THEIR WAREHOUSE. IT IS ACTUALLY THE MAKERS OF THE PRAM WHO ARE SENDING THE PRAM OUT TO ME. IM AM REALLY DISGUSTED WITH THE WAY MY ORDER HAS BEEN DEALT WITH, AND THE ATTITUDE OF THE STAFF AT KIDDISAVE THE NEED TO HAVE CUSTOMER SERVICE TRAINING.

08 June 2012

Reply from kiddisave.co.uk

Hi Lynda,

We apologise for the issues regarding your order, as you are aware we have been in contact with red kite on a daily basis. We was told and informed the delivery was going to take place yesterday which didn't arrive.

Having spoken to Nick at Red Kite today we managed to get him to contact you to send this direct for Monday.

Once again we apologise for any inconvenience caused.

Kind Regards

Tina

Excellent product great price

Best price around and happy with the quality great customer service with email update.

Very impressed with the delivery service and kiddisave

Item was delivered within a couple of days and I was really impressed with the text messages and emails confirming the day the delivery would be made, also a further one on the day of the delivery confirming the time it would be made, which was spot on time.I wish other companies were this good.

Great customer service

I've ordered many times from kiddisave and also visited their store a few times. All the staff are very helpful and delivery on there website is very fast.

Excellent value and customer service

Very happy with the service from KiddiSave. Delivery was bang on time and a surprise for us what that assembly of cotbed and drawers was included which saved me some hassle.

Kiddisave also beat mothercare on prices and stock whereas Mothercare had sold out and had no info on when they would have new stock, Kiddisave had our products in stock.

Fabulous prices, great customer care.

I ordered several items from the babystyle oyster range. I had struggled to get them anywhere else as babystyle are having problems with keeping up to demand so I was over the moon when I found them in stock at Kiddisave for such a great price. They did turn out to be a problem with the delivery they were supposed be get from babystyle but when I contacted them about my order the customer service was fabulous and aeven though it wasn't their fault they went out of the way to get me my items which they ended up getting sent from their store and they arrived with in 3 days of speaking to them. Will definitely uses Kiddisave again in the future.

Absolutely brilliant

Great customer service and very quick delivery.Couldnt ask for anything better!

Incorrect information on website and unknowledgeable and unhelpful customer service staff.

Having checked online that the item I wished to purchase was in stock, I went ahead and placed my order. I was very pleased to receive an email the following day confirming that my item had been dispatched from your warehouse and was now with the courier. Somewhat concerned 2 plus weeks later when I still had not received my order, I rang "customer services". I was told that the item was not actually in stock and they were awaiting delivery. "Are you aware that your website is still showing the item as in stock?" I said to the representative, "they are not in stock" the representative repeated. "When are they expected in" I asked, "don't know maybe in the next few days" I was told. What a waste of money on the phone call. Needless to say I cancelled my order and went elsewhere, where incidentally I received the item 3 days after placing my order. It makes a mockery of internet shopping when delivery dates and stock levels are not correct and up to date.

My Experience With Kiddisave

Looking back to my pregnancy earlier this year, I realised it hadn't been as easy to buy all my bits and pieces for my impending baby that I remember it being the first time round. There are so many suppliers out there fighting for business, and I was truly confused with all the internet searching trying to find the best deals for the best products I needed.

I was recommended about kiddisave by a friend as apparently the prices were very good compared to the high street shops. Needless to say I had to have a look.

I ordered items adding upto a total price of £69.99 I really couldn't pass this offer up. Kiddisave website said 3-5 days to deliver.

You can pay for your order with all the standard cards, Visa, MasterCard, Delta, Switch. They only accept card payments and wont therefore accept cheques etc.

In the next twenty four hours, I received a confirmation email from Kiddisave to let me know my order had been placed, another email to let me know my order had been dispatched, I also received the delivery (by Interlink Express ) before lunchtime the following day. It was all packaged well and the driver brought it into my house for me. My signature was required and job done.

Product online

When I ordered a car seat, the estimated delivery was 5 days. It took only a day to arrive. I phoned up before the make sure it was the car seat we wanted, the maxi-cosi car seat looks great. Great customer service, thank you dean.

Excellent service

I ordered the Britax B-Mobile buggy after a recommendation from a friend and had no problems whatsoever. I received an order confirmation when making the order and was also able to track the package delivery on their website. The product came in fantastic condition

Great company

i brought a puschair off kiddisave, the order was delivered the next day, only little flaw being that the delivery was 20 minuites late. I highly recommended the company to all the parents.

Misleading

We ordered the Cosatto Arlo changer in white on Kiddisave which showed the item as "In stock - delivered by supplier". Having read some of the negative feedback, I added a note when ordering asking that Kiddisave contact me immediately if the item turned out not to be in stock. I received a standard email saying that the order had been 'processed' but no word about delivery date so phoned them 3 working days later to have an update. The operator phoned the supplier while on the line with me and found out that the item was discontinued. He said however that they were going to try and source it from elsewhere, that they would give me a call back. The next day, not having heard anything, I call Kiddisave again and there, the same thing: operator calls supplier because I am chasing. In the end, supplier was not able to source the item and I had to get a refund - which was processed swiftly but the question is why was I charged for something that was never available in the first place? And why don't they advise customers when there is a problem with an order?

Was really bad

I had a really bad experience, I bought 1 Moses basket and 1 Gracco double pram and both were delivered late after insistent calls

5 Stars Rating.

We are very pleased with our pushchair travel system. We had it delivered 10 days ago. We decided Sunday night to order the matching parasol and that was delivered yesterday. Many Thanks, Sam & Mercedes

Really good service..

I don't normally write reviews but i thought i would because i am genuinely really pleased with the service i have received from Kiddisave.co.uk. I ordered a cot bed, mattress and a bedding set on the 2nd of May and i received it on the 4th of May. I had a text message telling me what time it would be delivered. I have set up the new babys room and it looks really nice. I will use Kiddisave.co.uk again. Thankyou very much.

Great service

We are expecting our 2nd baby in a couple of weeks, we ordered a Stokke xplory. We emailed them to make sure we could get the item quick enough as we were in a bit of a rush and we were very impressed with there response. Delivery was with us the very next day

Very Bad

I had to wait three weeks for goods although it was noted that goods in stock. Do not trust them, its a lie...all goods in manufacturer's stock...They charged me for the goods immediately after purchase but the goods arrived three weeks later
Also their email or phone does not respond. I will never buy from this website again. I recomend you to find a different website aswell.
22.05.2012

Great product, great service

I called there store before I ordered to make sure it would be delivered within 2 days and it was.

Delays in getting goods

I am still awaiting goods that were ordered nearly 2 months ago. I am not being kept informed but have to chase the Company for answers. I have no complaints with the goods.

Great price, fast delivery

Very good prices on a wide range of items, delivery was fast and efficient.

Cosatto 3sixti

Ordered with Kiddisave.co.uk, they have great customer service, they was very helpful and delivery was very fast

great item fast delivery

i ordered some motorola light up baby monitors theyr egreat, they were much cheaper on kiddisave than anywhere else, and i would definately use them again

Fantastic range of items for both babies and toddlers!

Kiddisave has a huge selection of items - everything you need, from toys to buggies. They continue to beat the market on both variety and price. Their continued efforts mean that their prices are hard to beat by their competitors - and customers return time and time again as they feel that they are getting the best possible price compared to all other retailers.

Great store

I recently brought a Stokke pushchair from Kiddisave I am so pleased with the service I was given. I brought all the accessories for the Stokke and it was all at a great price compared to other stores. They give me a estimated delivery time it came when they said with no hassle. I would use this store again.

Outstanding service!!!!!!!

Ordered some Lollypop Lane bedding on Tuesday 15th. All received and correct on Wednesday 16th!! Wow!! Can't believe how quick it came. One of the best internet company's I've ever used!! Thank you Kiddisave

Kiddisave.co.uk

Great prices and website was easy to use. Would use Kiddisave again.

Would NEVER buy anything from Kiddisave again!

I placed an order in good faith with Kiddisave on the 31st March 2012 for goods showing as 'in stock', and was most dissatisfied by their overall service or lack thereof, they dispatched some of my items but not all of them, by the 20th April I still had not received all of my goods, which were paid for IN FULL on the 31st March 2012 so I had to query with them as to why my items had not been despatched within the 3-5 day time frame as per their instructions on their website. Again I re-iterate I only ordered goods that were showing as "in stock" on their website.

I had to telephone them as my numerous emails went ignored, to ascertain what was going on with the remainder of my order, only to be informed by their customer service agent Claire that they were 'expecting a delivery in" the next day and my goods would be despatched immediately and I would receive my confirmation email. How can state on their website that they have goods in stock when in actual fact they are waiting on a delivery in, is this not false advertising?

Yet again I received NO COMMUNICATION from them. I paid for goods and they failed to supply them. After all the stress (Im 8mths pregnant) my husband phoned and demanded a refund which I got several days later.

I must say I find it most surprising, given the current financial climate, that they would conduct their business in this manner, when there are so many similar business out there, vying for my custom! I would never buy anything from Kiddisave again, its not worth the hassle!

Arthur R. found this review useful

great prices and fast delivery for free

have been informed about the status all the time, could do tracking even got hourly delivery slot not to be stuck at home. Great and free delivery

Poor customer communication

After placing an order worth a substantial amount, 2 weeks has passed and I still have had no communication as to when my order will be delivered. 2 out of the 3 items had a delivery time of 15 days or less which it has now been.

Also my order on my kiddisave account said completed and shipped, yet Interlink Express did not recognise my order number. Now the order has completely disappeared from my order history.

I have been trying to call kiddisave but cannot seem to get through on their phone line!

good information and quick delivery,

Low prices and good information about the product.

The worst online experience ever!!!!

Having read your terms and conditions I prefer to publish my experience via Facebook and twitter.

System not updated/delayed dispatched.

Contacting kiddisave thru e-mail after 3 days from purchased coz I didn't received any updates with regards to dispatched. Replying me that they can't locate the item I ordered in their system. The money been deducted already from my account, so no reasons why they're delaying the dispatch/delivery. Phoning them week after, they sorted it out and dispatched that day.

If I didn't contact them thru phone, it might be my order gone astray...
Kiddisave will supposed to contact/infomed me ASAP if there was a problem with my order so they can give any options to take.

I'm sorry to give 2 stars rating. Anyway, I'm still thankful you sorted it out. Just hope, thru this review, you will be corrected and your system will always be updated. So no more IN STOCK displayed though it was OUT OF STOCK...Again, thank you and will have a business with you soon. Hope that time you can give me a good service and experience.