The Celtic design pocketwatch was beautiful and well made. I had it engraved and it looked great. I ordered from the United States and the shipment took about 10 days. The cost of the shipping was very low (about $6). The only thing that I would caution about ordering from the U.S. is to call your credit card company first and tell them you are processing this order to the U.K. They will flag this purchase to go through security checks that all the credit card companies have. My Visa purchase was rejected because I didn't do this. But, Kiltmakers contacted me via email immediately, and I worked with my credit card company and Kiltmakers to get this order through. The customer service folks at Kiltmaker's are fantastic and keep their commitments to follow up.
We required 20 Quaichs to be engraved within 2 days and you supplied this brilliantly! The detail on the Quaichs were correct and you called to confirm that they were available so that we knew when to collect. Very happy with the service and would definitely use again.
Their product list is very good with a lot of choice. The whole order/delivery process was straight forward and without fuss even when I had the purchases delivered to a different address.
It's good to have a fuss free service.
I liked the easiness of purchasing on their site. very happy with price and quality of goods. no wondering when goods would arrive. regular emails kept me informed of progress of my order.
Nothing has changed since my last order except there is now a delivery charge. A sleek, efficient and prompt service. Although I ordered over the bank holiday weekend, my goods still arrived by the next available post. You can always trust Kiltmakers - oh and by the way my sister-in-law was delighted with her birthday gift of Heatherwear jewellery.
From start to finish I have really felt that this was a company who truely care about their customers. I was kept informed of the progress of my order and I am delighted to say, my quaich arrived in Australia in good time and has been a hit with my niece and her new husband. The package even included a card explaining the origins and meaning of the quaich! I will recommend kiltmakers.co.uk to all my friends and I'm sure I will be buying from them again.
I was very positively impressed by my dealings with KiltMakers.co.uk.
As the product I required was a gift for a very special occasion, I was in need of an absolutely perfectly conditioned item. The first to arrive was, in what I am certain was an isolated and anomalous incident, tarnished and as such I informed kiltmakers.co.uk. Immediately, they rectified the situation in a most professional and high quality manner and as a result, I would strongly recommend this company to anyone.
Keep up the good work!
Think i sent for my wifes anniversary pressie at the beggining of may for the 21st, as we went away on the 15th i missed the delivery,we got back today 29th may still not seen the pressie,it`s stuck in the main post office in the next town to us. I hope!
Order was fine eventually but the bags I really wanted were out of stock.
The Jute Bag which says below the sheep
"PLEASE RE-USE ME " Is lost to me forever
My Toryie cat has claimed it for her own and 'lies on it , sleeps on it and occasionally fights it. Await a new delivery when the broons items come back in stock.
I ordered a tie and bow tie in my tartan. The website stated that there could be a delay in making up the bow tie. After placing the order, a representative from kiltmakers.c.o.uk called my home and left a detailed answerphone message to explain when the order would be fulfilled.
The items arrived on schedule. Excellent service.
Looked at many sites which were all very overpriced. I particularly liked the Scottish element of adding the Scottish whiskey and the other wee extra. It's a tiny quaich but I really like it. The couple are going back to Australia where they live and didn't want any gifts to carry but I thought this fit the bill perfectly as we didn't want to just give a cheque. It is really good quality and I know I'd be very grateful to anyone for providing this gift.
Company provided me with a very good service, good quality items and when found to be too small a prompt refund was received,
Tried all over to find a tartan mug to replace one we bought 5 years ago and I managed to break (my wife's of course). Kiltmaker's had the exact article in stock and it was dispatched quickly.
Very fast and efficient service. The product was carefully engraved, and was of good quality. Only down side was that the "presentation box" was rather large for the item, so as a gift it didn't look as good as it could have. I would definitely use kilt makers again.
The web site is easy to negotiate. My order arrived quickly, and in good condition. The Harris tweed purse I ordered is just right, and has already been remarked on several times as being very nice, and unusual. The Harris tweed brooch is a birthday present, and I think it will be appreciated; but it's so pretty, that I'll have to order one for myself now!
Excellent service from this company, I received a personal call just to confirm I had not made a mistake on the order and it was delivered quickly. The product looked great the engraving I asked for was perfect and I look forward to taking them to the USA to my cousins wedding !!! Would recommend this company to everyone
See comments above
The kilt hose arrived very soon after ordering. The quality is excellent, and they are well packed. The cost is well within reasonable limits. What more?
The whole experience I received from Kiltmakers was exceptional from start to finish. From efficiently sorting out my own mistake at the ordering process to receiving my order within days was superb. The quality of the product was exceptional with the engraving just as I imagined it might be. To top it off the presentation gift box was of a fantastic quality and my family member who received the present was really pleased. Well done to you all, I will use you again for sure.
I was promptly emailed at each step of the process, by LLoyd, the only surprises were good surprises: the highest quality of work. 5+ stars. Friendly, professional and a great company. Highly recommended. Thank you.
I ordered a wedding quaiche for a couple in Canada.It was so good that this company do engraving as well.I was kept informed of order and it duly arrived within time scale.Delighted with service and would have no hesitation in using the company again or recommending them.
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We are so confident you will be happy with every purchase that you make from us we offer a 100% Satisfaction Guarantee Should you wish to return a purchase within 90 days, please contact us first. We will be happy to refund or exchange any product, for any reason, provided it is in good condition. You are obliged to take reasonable care of the goods whilst in your charge. On satisfactory return, we will refund your payment through the same payment method used to purchase the products.