kiltmakers.co.uk reviews

kiltmakers.co.uk reviews

Excellent
9.7
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Review by confirmed purchaser

Outstanding service

Would thoroughly recommend this company. I have purchased from them before, but this time the item I wanted was out of stock. I needed it by a specific date, as a gift, and they helped by expediting the order from the manufacturer, in order for it to reach me in time.
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Review by confirmed purchaser

excellent thanks

as it said on the packet thanks
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Review by confirmed purchaser

Highly Satisfied

Grateful that these products exist, many thanks.
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Review by confirmed purchaser

Excellent service and collar and lead fantastic

Was looking all over for a tartan collar and lead for my westie that was well made and with a buckle, I was so glad I found the web site I will definitely order another one, they were out of stock when I found it but they let me know when it was back in stock and delivered it promptly.
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Review by confirmed purchaser

Good service from Aberdeen!

I recently order a sgian dubh (stocking knife) via the website and was please with its ease of use. The product was promptly delivered and was first class. My only comment was that the mentioned free postage for orders over 40 Pounds(?) did not apply to counties outside the UK, this was not obvious to me and maybe a reduction in foreign postage costs would have been a nice gesture but then again I am from Glasgow originally !

The recipient of the gift was very much taken by it - particularly as it was apparently "made in Scotland".
kiltmakers.co.uk

Reply from kiltmakers.co.uk

Thanks for the kind review Alexander.

My apologies that the free delivery offer didn't apply to you. We're still tidying up a few places on the website where the "UK" is missed out of the offer (ie Free UK Delivery) I'll ensure that last few are updated as soon as possible :)

Rob
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Review by confirmed purchaser

Prompt, efficient, good quality

Site was easy to use, everything worked, socks are good quality and reasonably priced.
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Review by confirmed purchaser

Excellent thank you

I am delighted
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Review by confirmed purchaser

Happy as anything with the quality of the product which was despatched straight away.

I tried to find a very specialist item ( which was a set of cuff links in McCalllum tartan). I tried several sources without any success, and stumbled across Kiltmakers by accident but should have tried you first because the product is exactly what I wanted and was sent to me promptly. I wanted them for my daughters wedding, and they arrived in good time. I won't hesitate to come straight to you in future. Thanks
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Review by confirmed purchaser

Stuck on badge appears cheap looking

Was quite disappointed with the buckle badge, it appears quite a nice buckle but the crest has been just stuck on (lopsided) and made it look cheap. Packaging was excellent on a positive note but remains disappointed :(
kiltmakers.co.uk

Reply from kiltmakers.co.uk

Hello Theresa,

Sorry to hear you are disappointed with your purchase. This is a quality product but obviously on this occasion, somehow it falls short on what you expected and does not meet our promise on quality. I can arrange for a return and replacement of the buckle, or a refund if you so wish. We give a 90 day no quibble guarantee on all our products and I would wish to resolve the matter to give you 100% customer satisfaction. Can you advise me on how you wish to proceed.

Kind regards

Chris McLeod
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Review by confirmed purchaser

Great Customer Service

I ordered 3 items from Kiltmakers, one of them to be custom engraved. Usually with engraved items you have to wait weeks to receive your order. They had the engraving done and the order in the mail to me (in the USA) in a matter of days. The sgian dubh was beautifully done with the engraving on the blade. I had also ordered 2 brooches, that I didn't particularly care for when I saw them (no fault of Kitlmakers). I emailed them to get return instructions and received the information I needed very quickly. Great customer service!!!
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Review by confirmed purchaser

Brilliant company to deal with

I have bought from this company for years it started with a necklace I wanted for my future daughter in law to give to her on her wedding day ( which she absolutely loved ) so have continued shopping with them ever since and will continue to do so , prices are great and the quality is second to none fantastic
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Review by confirmed purchaser

Good Communication, quick despatch, good product

Called me straight after my order to let me know when it would be shipped. Good company!
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Review by confirmed purchaser

nothing was too much trouble to help

i phoned the company to ask if they make a ladies slash in my partners clan, to my supprise they did and was able to supply the matching clan brooch to fasten. they were brillent and i was able to pay over the phone, delivery took a couple of weeks. amazing customer care.
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Review by confirmed purchaser

Good Scottish Service!!

I was looking for a Scottish tie as a gift for an emigrating friend. Found the ideal one online but needed speedy delivery. On checking the supplier I realised it was a local shop in Aberdeen! One phonecall to the shop led to me being transferred to the web ordering department and I had my tie by the end of the week.....rather than the 2-3 weeks I had expected per web page first viewed. Excellent!
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Review by confirmed purchaser

Excellent and helpful service

Very helpful and good to deal with.
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Review by confirmed purchaser

Friendly. Efficient. Competitive.

The firm were very helpful and informative, with a great range of products. Deliverey was fast.
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Review by confirmed purchaser

Service and despatch as described

Purchased a new tartan tie, to match my kilt for daughters wedding, (my wife put my other one in the charity bag by mistake) This one seems excellent quality, really pleased with it.
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Review by confirmed purchaser

Great service, first class product!

The product purchased arrived promptly and met all expectations. I was extremely happy with the service from Kiltmakers.
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Review by confirmed purchaser

amazing fast, friendly service!

very friendly, flexible about shipping, very responsive. Products exactly as promised and great quality
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Review by confirmed purchaser

Friendly, informative and helpful - what more could you ask for…..

Highly recommended with an extremely helpful attitude and fantastic service.

Would certainly buy from again.

About kiltmakers.co.uk (Alex Scott & Co Ltd)

90 Day Return Policy

We are so confident you will be happy with every purchase that you make from us we offer a 100% Satisfaction Guarantee. We will be happy to refund or exchange any product, for any reason, provided it is in good condition.

Free UK Delivery

Delivery is free to most UK addresses. Our delivery charge if you are further a field is one of the most competitive available.

Same Day Dispatch

All our stock information is 'live'. Place an order before 4pm (during normal workdays) and we'll send it out the same day.

About kiltmakers.co.uk

With 6500+ Scottish Gifts, Kilts, Highland Wear, Scottish Jewellery, T-Shirts, Womenswear, Childrenswear, Tartans and 100s of Product personalised for your Clan, we're much more than just a kiltmakers. Alex Scott & Co. Est. in 1925, in the heart of Aberdeen, we give free delivery on everything and the best Scottish service. Unbeatable customer service, and fast, free delivery.

Visit kiltmakers.co.uk

Contact information

Call us on: 01224 674874
We live here: 43 Schoolhill Aberdeen
AB10 1JT Aberdeen
United Kingdom

Category

kiltmakers.co.uk is ranked 11 out of 90 in the category Fashion Accessories

kiltmakers.co.uk is ranked 5 out of 94 in the category Ladies wear

kiltmakers.co.uk is ranked 6 out of 97 in the category

90 Day Return Policy

100% Money Back Guarantee

We are so confident you will be happy with every purchase that you make from us we offer a 100% Satisfaction Guarantee Should you wish to return a purchase within 90 days, please contact us first. We will be happy to refund or exchange any product, for any reason, provided it is in good condition. You are obliged to take reasonable care of the goods whilst in your charge. On satisfactory return, we will refund your payment through the same payment method used to purchase the products.

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