The other day I was looking for replacmenet battery for my Alienware M11x laptop and using google.co.uk website I found kingbattery.co.uk website which had that specific battery in their offer. Because that domain is using "co.uk" - the Internet country code top-level domain (ccTLD) for the United Kingdom of Great Britain and Northern Ireland - I assumed that the seller's store is actually placed in United Kingdom and on 11th of February 2012 I bought that battery from that website (http://www.kingbattery.co.uk/product_info.php?products_id=2099). Try to imagine mu surprise when few days later when I got an e-mail from PayPal that the package had been sent using Hong Kong Post.
Firstly on the seller's website there is not and probably never was any information where that store is actually based. I swept the whole kingbattery.co.uk website looking for that information and I was not able to find it. The seller is using "co.uk" domain to deceive people - to make them thinking they actually buy an item from firm based in UK and that is why on that website there is no information where exactly that firm is based. Anyway I received the battery 2 weeks later and unfortunately the battery was completely different from the one described on the item's website. The battery shown on the photo is made by Samsung and that is the battery I was expecting to receive. The battery I received is different and is not made by Samsung, moreover the battery was not brand new and two small brackets on the side of the battery which are used to secure the battery pack to the computer base were broken.
Before I decided to buy that battery I made sure the battery itself is brand new and the information placed on their website clearly states (http://www.kingbattery.co.uk/shipping.php):
"Warranty and Return Policy
We warranty that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship."
Right after I discovered that the battery is different than ordered I immediately contacted the seller informing him about the situation. After long e-mail conversation I got the written confirmation that when he gets the battery back I will get full refund including returning postage. The package was posted on 15th of March 2013 using Royal Mail with reference RU092613466GB. That cost me £14.35. The seller wrote me - "Also we guarantee that we will refund to you including the return shipping postage when we receive the return parcel from you". On the same day I informed the seller that the package was sent to him. Since that time I have not heard anything from him. Fortunately I paid for the item using PayPal, so I was able to open a dispute because any other attempts of recovering my money failed. That claim had been decided in my favour and I did receive a refund but only the original amount I paid for the battery without returning postage. The seller promised he will refund me full amount including returning postage. Now it is obvious he lied and every attempt of contacting him is pointless as he does not respond on my e-mails.
My point is that the seller feels immune as he lives in China and to be honest, myself and any other clients are helpless trying to recover the money lost because of his fraud. As you can see I am not the only one.
I have been trying to get that refund and will not stop until that money will be refunded in full.
I did check who is the registrar of a domain name: kingbattery.co.uk and it found out that http://www.123-reg.co.uk is the firm I was looking for.
Domain name: kingbattery.co.uk
Registrant: store4battery Co.Ltd
Registrant type: UK Individual
drom rilong factory longshan industrial estate
buji town longgang district
I contacted them writing about their client's fraudulent practices and below there is the reply I received.
Thank you for contacting 123-reg on the 28th April 2013.
Unfortunately, we are unable to deactivate or delete a domain name/website from our system, unless asked by the domain/website owner, or an entity with a higher priority related to legal issues (e.g. ICANN or the police).
Also, we do not discriminate on how one of our users chooses to manage his domain name, as that is the sole responsibility of the domain owner.
If you wish to have the website deactivated, you will need to contact a higher authority (e.g. the police) and file a complaint with them, and based on their request, we might be able to make the necessary amendments on our side.
Please understand that due to privacy and security reasons for our customers, we are not able to perform the required action at this time.
If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.
As you can see they will do nothing about it unless I contact the Police which I will certainly do as soon as possible. Most of his unhappy clients do nothing as they feel helpless and do not want loose any more money. And that is what he is counting on.
IF YOU DO NOT WANT ANY TROUBLE AVOID THIS FIRM AT ALL COST.
Ordered a battery, cheap and too good to be true. Turned out it was too good to be true. After waiting 30 working days it still hadn't turned up.
They make excuse after excuse. Latest is the delivery company has lost it. Flatly refuse to refund saying it will be delivered, don't believe it, it won't.
Dozens of bad reviews on the internet. If you do get your goods, they don't work. You have to return the items to China at your own cost.
Avoid this company at all costs, never use them, ever. You only have yourself to blame.
Like all the other reviewers, I thought I was dealing with a reputable UK based supplier, not a 'fly by night' from Hong Kong (whats the co.uk all about then?). I also thought I was buying an original battery, not an alternative compatible one (see their disclaimer). Strangely, I received a spoof email from 'Paypal' alleging a transaction problem within minutes of placing my order.
I have now attempted to make contact to cancel the transaction but the seller seems very reluctant to respond, a Paypal dispute is now raised and will escalate to a full claim ASAP. Fortunately the amount involved is minimal, so I'm not overly concerned whether I get a refund or not - just putting this down to experience, although any reputable seller would offer a refund as standard practice.
My advice to prospective customers - steer well clear of this crowd, they sell cheap compatible batteries and go to ground when trying to contact them. So much for Michael's comments about trustworthiness etc.
Since posting this 3 hours ago, these people still have made no contact with me at all (apart from the reply here - which is NOT the place to do so) I have now checked my paypal account and find that I have been refunded 100% of my cost. I guess alls well that ends well, but I will not be returning. Just check out the date/timings of their replies to some of these reviews - too little too late !
Ordered and received a battery for my Nikon Camera, order took three weeks and on receipt found that the battery was a cheap imitation, the photo on their website shows genuine Nikon battery, the description refers only to Nikon battery but the label on the battery I received states "for Nikon". I bought the battery form Kingbattery on the understanding that the label on the site matched my Nikon battery label, it does not.
The company would be reported to Trading Standards if it was a UK company.
I ordered a battery for Denmark through Kingbattery believing the company was located in the UK. When I had placed the order it appears that they were based in Hongkong. When arriving to Denmark the price doubled from around 30 GBP to 60 GBP due to the Danish tax and handling fee for items outside EU. I denied to receive the battery under those circumstances and tried to settle it through a dispute at Paypal. The company answered my request politely, but would not cover the extra expenses. Paypal settled the dispute and returned the money to me. I highly recommed you to use the procedure if you experience the same.
i bought a battery from this company for my Toshiba laptop because they said it was a genuine Toshiba replacement, however when i finally received the battery nearly 2 weeks later after discovering they are in Hong Kong and not the UK as i was led to believe from the co.uk web ending, the battery is a cheap, imitation that doesnt even work and doesnt even fit my laptop properly, it very nearly caused it damage while i was trying to remove it, i have since had murders getting a response from them and have filed a complaint with paypal as they seem to be endorsing this company by letting them use the paypal service, giving buyers a false sense of security as you think paypal transactions are somehow safe, anyway DO NOT use kingbattery or you will lose your money !
I have just bought a replacement battery for my HP Envy 15 from KingBattery. After a few days after I ordered I hadn't received an order confirmation, though my payment via PayPal had gone through (it is possible my partner had deleted it, however). I then read the website 'About Us' section, which seems to disclaim that they sell original batteries and only sell clones. I was worried and read up these reviews, which worried me more. I tried to cancel the order but it had already been dispatched so I decided to wait and see.what came. Form PayPal I discovered that KingBattery is in Hong Kong, so I was even more worried. Happy ending, however, because the battery arrived today and IS a genuine HP one and seems fine. I have advised KingBattery to be more clear and honest on their site.
My battery would not charge after 1 week and is absolutely useless. As others have stated here this is not a UK based business as you would believe on first impressions from the .co.uk web name. They are based in China so any postal return communications are expensive and you have no UK protected customer rights. Any subsequent problems can only be resolved by returning the battery, at your expense, and to wait for a replacement that will either not arrive or probably fail too !!!!
If this was a legitimate overseas business they would offer to pay return postage on their faulty goods and, more to the point, not have recieved so many damning reviews.
************Avoid at all costs **************
My lap top battery arrived and would not charge, tried to communicate with King Battery but they did not reply to my emails, so I put the purchase into dispute with PayPal. After a long drawn out period and no communication again from King Battery, I was asked to return the battery to China at my cost!! I thought I would receive a refund for the battery, but Royal Mail returned the battery as prohibited for export and as the battery could not be returned PayPal rejected the caim. I feel well and truly conned, don't buy from these people!!!
I ordered a battery for my Asus 1008 laptop, cost £41.
It would not charge so I emailed them and asked what I should do.
They said to post it back to them in CHINA. Although the website is Kingbattery.CO.UK and there is NO reference whatsoever to the company's location, The cost for trackable post is over £50. so I asked if they would refund the postage - unsurprisingly they didn't reply.
Also beware - paypal will not help you out, they just said it was my problem.
So I am £41 out of pocket for a battery that doesn't work.
Whilst searching for a replacement battery for my Dell Vostro 1720 Laptop, I happened to stumble over www.kingbattery.co.uk. I read up on their guarantee and replacement should there be any issues and seemed confident that this was a firm that I could trust.
My battery arrived after some time and only after seeing the packaging I realised that this item had not been UK dispatched, but from China. (ok, so it was later than i expected - no biggy!)
After a couple of weeks or so of use, my system alerted me of errors in respect to the compatibility of the battery and its failure to be recharged. So, I communicated with the firm and initially, the option was to return the battery for a replacement, however at my cost.
After 3 months of communication via e-mail asking where my battery was, the continual reply was that I promise that its on its way, but it failed to ever arrive.
I have finally resulted to feeling that I have been a statistic here and have effectively lost my money and time in dealing with this firm and also some of my faith in overseas company's with their false promises.
I gave them a final ultimatum for a resolution at the end of last week for a FULL refund and have not had a reply. And with this ultimatum was advise that I would be applying reviews for others to be advised of my disappointing service and poor product with no refund as promised.
For anyone looking to get a replacement battery, you would be advised to avoid www.kingbattery.co.uk and any other association with it as detailed below
drom rilong factory longshan industrial estate
buji town longgang district
Leo Watson found this review useful
Like many others I thought this .co.uk company was local. Ordered battery did not arrive. Paid by paypal but spent too much time emailing them before claiming on paypal (48 days) and then found out you can only claim up to 45 days after the transaction. Looks like its money down the drain.
Tip: Use a credit card whenever possible, if I had selected my credit card through Paypal I would be able to claim through them.
Avoid www.KingBattery.co.uk firstly because they are located in china and not the UK as you are led to believe. Secondly they sent me a faulty battery and when I emailed them they advised to leave it on charge for 24 hours even though it was not detected by the OS. I did gave them the benefit of the doubt and followed the advice. I then emailed them asking for a RMC number, I had an email asking to just return the battery and they would test and or replace. I sent this back to them tracked at great cost to myself. This has been delivered and signed for. I did at this point asked for a refund. Since then and two emails later all communication has stopped. Avoid Avoid Avoid what more can I say. This is laughable from their web site [sic] Perfect Customer Service:
kingbattery.co.uk has become the destination of choice of thousands of customers. Great customer service during and after the sale. You get a full 30 days satisfaction guarantee. [sic]
I ordered and paid for the battery only for King Battery to make a demand a week later for an extra payment because their pricing was incorrect. I asked for a refund which they didn't process and so started a Paypal claim against them. Not fraud but definately dishonest.
G found this review useful
I ordered this battery on 4th November and received it within 9 working days. - Given that this is shipped from China, it's not a bad delivery time. If you need a battery almost immediately, then you will have to pay a little more and use a UK based company - other than that I think the service was brilliant.
From my experience, this is a fraudulent website that will take your money and you won’t receive your item.
I spent £50 on a laptop battery a couple of months ago have received nothing! I was convincingly told lie after lie after lie as to why delivery was delayed and once it was clear I wasn’t going to receive my item, it was too late to raise a PayPal complaint.
I hope this review will prevent someone from wasting their money like I did! AVOID!
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