Ordered 3 x filters.
Only one turned up, with no explanation.
Been trying to get through for a week now on the phone but no one ever picks up.
Really disappointed as price was good, and we would have ordered regularly.
Pleased with the service I got from The K&B Warehouse. Ordered a Franke sink, purely based on the price they offered. Was delivered once I'd agreed a date with the delivery company - didn't know this was going to be the procedure, but a nice way of doing it.
Ordered a kitchen tap from them. Arrived a few days later but was faulty. An email was sent and James promptly answered and promised a replacement during the same week. This arrived as he'd promised. The best way to judge a company is by how they deal with any issues and in this instance it was dealt with in a manner that did not inconvenience me. Almost forgot, excellent price!
7 days after order and still not received goods. No contact from sales dept to inform me of non stock, had to call them after 6 days and un-answered email. Site states 2 day delivery, very disappointed as has delayed installation, if stock had shown correctly, I would have ordered elsewhere.
The products I wanted were easy to locate on the website and they were also very competitively priced! The delivery was very fast and customer service brilliant. I wouldn't hesitate to use you again, or recommend to other.
I would definitely recommend this company, they provided great service especially communication when my parcel went missing with the courier. James arranged for next day delivery before 12 on a Saturday to send out a replacement ensuring my bathroom refit would not be delayed.
I had already researched which of the many online sink and tap companies had good reviews and reputations and chose K&BW. I was not disappointed. The whole procedure was excellent from the initial communication on placing the order to the continuous update until the products delivery within 48hrs.
The products were all competitively priced and delivery was free. I would recommend this company to others and will be using them again myself.
Fantastic product, good value for money and great after sales, would recommend to anyone.
The speed of delivery was amazing! I hardly blinked and it was on my doorstep. The product I bought was also significantly cheaper than anyone else.....this is the first time I have bought from this site, and will definitely do so again. Highly recommend.
I ordered the Franke Mythos Fusion sink and tap set after speaking with one of their sales persons on some technical aspects. I would highly recommend this set as it is good value for money and excellent build quality.
The staff were very knowledgeable about their products, polite, friendly and not pushy at all.
Their delivery times are very quick and their delivery costs are some of the best around.
Their impartial advice together with one of the best prices on the web makes this is an excellent company to purchase from and would highly recommend.
Glad I got the opportunity to give feedback. EXCELLENT in every step of the way. Price was great, service and advice was clear and honest and the delivery was swifter than swift. WELL DONE and thanks for the Quooker Tap - LOVE IT!!!!!
I ordered a range of items, some of which had to be ordered in especially. They arranged multiple deliveries and only charged me for one. Their communication was very good, they were very helpful and the delivery driver even rang me half an hour beforehand to give me warning. All that and the price was very competitive too, would thoroughly recommend.
They gave me by far the best price for my Franke sink with free delivery on top and to my surprise it still only took 2 days to arrive. If only I needed more items because I would most certainly order from them again.
I was delighted with the service I received from Kitchen and Bathroom Warehouse.
I spoke to James on the phone a couple of times and he understood what I needed better than I did.
His advice was great and he pulled out all the stops to ensure things were delivered in my unreasonably tight timescale.
I received an incomplete order from the supplier but this was sorted out immediately with courtesy and real service which one rarely receives today. I will definitely use this company again.
Fantastic company. I would not hesitate to recommend them. Rang them on a Friday afternoon at 5pm to see if they had a particular Franke sink in stock. They checked their warehouse and rang me back within half an hour to confirm that they did, and it was with me by 8.30am on the following Tuesday. Sink was in tip top condition and obtanied at a very competitive price. I had previously been let down by a "big-name" internet plumbing supplier who kept my money for a month before failing to fulfil my order, so to get it supplied by Kitchenandbathroomwarehouse within 2 working days like this was nothing short of miraculous. The ability to communicate with them over the phone was most welcome and I was treated with immense courtesy.
Good service, would use again.
Our original sink arrived damaged. I was very impressed by the speed of response to this problem, we had another sink two days later. We were kept fully informed of how the problem was being delat with. great service.
I had to check that the sink I wanted was in stock as Franke indicated that it was discontinued. The guy (in Somerset I think) was great and overall the service was first class - delivered as arranged.
Kitchenandbathroomwarehouse was the most professional and helpful website I had ever used. Customer is definitely their major stakeholders and I felt as a customer, I was key and satisfaction was the forefront of this company.
My order was taken in a professional manner with a follow up call. I felt my needs were important to this company as my own. I initially could not find my granite sink i had set my eyes on. Kitchenandbathroomwarehouse sought my sink and delivered it the next morning again with a follow up call to ensure i was satisfied. A million % rated.
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