Kitking take incompetence to a new level.
They don't answer the phone, they only reply to emails on the odd occasion and only with vague answers. Order of items ridiculously late, personally still waiting on a portion of my order 4 months on which they appear to have lost.
Complete shambles of a company.
AVOID AT ALL COSTS
Not sure what's happened to KitKing lately. We ordered kits off them in 2011 and 2012 with no issues, but our last dealing with them has been abysmal..
No contact from the company, they don't answer phones or emails, and I still don't have my order.
Now in the hands of the credit card company, be very careful about using them, and take any delivery dates with a big pinch of salt.
I purchased some football kits from Kitking. The delivery was much later than they stated. When ringing to find out where our kits were the staff were rude to the extreme. The quality of the kits was rubbish and I was disgusted with the whole experience. I have now written to a few review sights to let people know how bad they really are. Would not recommend them, would not use again and would advise to avoid like the plague.
HAVE BEEN WAITING 7 WEEKS FOR A PLAIN ROYAL BLUE KIT. NO SPONSORS NAME ON IT AND NO NUMBERS ON IT. HOW HARD CAN IT BE?
ACCORDING TO THIS SHOWER, VERY HARD.
HAPPY TO TAKE YOUR MONEY AND SEEM VERY NICE ON THE PHONE BUT WILL NEVER REPLY TO EMAILS AND DONT ANSWER THE PHONE. PROMISED IT A NUMBER OF TIMES OVER THE PAST MONTH BUT IT NEVER ARRIVES MANY LIES FROM DISPATCH. I FEEL LIKE IVE LET THE CLUB AND KIDS DOWN BY CHOOSING TO ORDER FROM THEM.
I HAVE A FEELING THEY HAVE GONE OUT OF BUSINESS WITH THE KIDS MONEY. I'M DISGUSTED IN THEM.
STAY AWAY FROM THIS COMPANY!!
SOMEONE SHOULD INVESTIGATE THEM, I'M SURE THERE WILL BE A CROOK BEHIND IT.
I ordered the kit around the 9th August and was told it would be around 3 weeks to deliver the Adidas kit. This included printing the clubs badges and putting on numbers. We had different sizes for the shirts because the girls team are made up from year 5 and 6 so differ vastly in size! The numbers matched the sizes we ordered which was brilliant. A couple of pairs of shorts were too small but these were replaced quickly. I had been on holiday for 3 weeks and when I returned to work (kit was to be delivered here) it hadn’t arrived. I rang the office and spoke to the guy who said they were in for printing and would be with me on Friday – they actually arrived on Thursday in time for my first match on the first weekend of September. So the price was great and they did deliver so I have no issues in recommending kitking. The only thing I would say is that make sure you order in plenty of time as they are very busy in the run up to the new season so schedule at least a month before your first game if you can. If you leave it very late you may be disappointed but speak to them and see what they can do for you.
I have to commend you on the quality, speed and price of your service. The Nike shirts look fantastic and the numbering is spot on or 'bang tidy', as I believe they say in some parts of England!
Mostly I have been impressed with your communication and the fact that the whole ordering process and arrival of shirts took only 14 days to go from England to Australia.
I will be recommending your business to the other teams in our grade.
We ordered jackets and trousers from Kit King. Their prices are very competitive and they were prompt about getting in touch and sorting the order. Unfortunately Adidas kit appears to be in short supply which heavily delayed the order but it was only when asked that they offered to split the non-Adidas kit and send it on.
When the Adidas items were finally in stock I had to badger them to ensure a delivery deadline was met and twice errors were made leading to a delay in items being sent out and ultimately the deadline being missed.
Would I use them again? If the price was right then yes but would suggest keeping in regular touch to ensure they keep on top of things.
Karen Webb found this review useful
Well what can I say, phone through an order ''Yes sir we have it stock and can print it all and you will have it within 10 days''.
After 10 days and NO kit I decided to phone them to see how the order was progressing!! ''Unfortunately sir we seem to have lost your kit that has been picked and printed - we apologies and have repicked it and it will be with you within a few days''.
Giving them the benefit I left it a few days still no sign so called them again......''we don't seem to be able to find your order again'' by now I'm starting to lose the plot especially with 10 eight year old lads waiting for their new kits!!! 'I'm picking the order again as I speak to you'' I was told by Jason.
Again leaving it a couple of days I called again only to be told that the kits were never in stock in the first place!!!!!!
Of course I asked for an immediate refund to my card of which the response was 'no problem I will do it now for you' 5 days later still waiting for the money I called them again only to be told 'sorry we have been so busy it hasn't been done' what the F*&K!!! (what busy picking imaginary kits??)
Finally got refund after threating them with legal action from the bank etc.......Please do not even think about using them.......USE www.newitts.com they are fantastic next day delivery of ALL items. SUPERB.....
After an initial decision of choosing KitKing we placed our order worth £500. With great intentions we eagerly awaited our order which they informed us would be at the very most 17 working days. We had planned this in advance of a summer league football starting the week after they said the kit would arrive. Oh how we would regret that order.
A week after our kit should of arrived I had to call them (They didnt contact me) to enquire about our order to which they informed me that it hadnt even been sent because of a mixup in the company. I kindly kept the argument at a tone whereby i didnt explode with rage because the guy said he would phone me back with a possible gesture of goodwill from his company. Needless to say I never received that phonecall and I contacted them again to clarify what they would do about this mixup, their response was basically "Nothing".
In summary we are very dissapointed with the handling of our order.
I simply can't understand the negative feedback on this company. I have used them twice now and they are fantastic at what they do. As with my last order, our bespoke shirts arrived, all as arranged and on time and the team are delighted with them. I would highly recommend this company and wouldn't hesitate to use them again.
Ordered on-line, received a friendly telephone call a few days later advising of one size shirt out of stock, I agreed with alternative suggested and received a very good value kit ( kit king`s brand) the very next day . The kit is also colour fast in the wash too. great quality socks much better than our old erea and nike. I was sceptical to buy after reading the other reviews but took the gamble at these prices...No worries...Very pleased.
Totally unacceptable: supposedly order long sleeves shirts instead of short sleeves, then when re-ordered, supposedly Nike was out of inventories ...
Then they were supposed to deliver the long sleeves but we never received them, supposedly because they did not put my phone number on the address.
They barely answered after 10 days when I try to reach them.
Terrible, unavailable, unreliable. Order at your own risks
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