Ordered 4 items on 8th May
3 Items delivered on 27th May. Missing item would be delivered following week so I paid for all 4.
Item not received by 8th June so tried to contact Distributor. Voicemail not available.
Rang Kleeneze. Girl said she would check and ring back.
Did not ring back.
Rang again on 10th June. Second person said she would check and ring back. She did ring back and said the item was back in stock and had been re-ordered by the Distributor.
When nothing had arrived by 16th June I e-mailed.
This e-mail was ignored.
23rd June e-mailed again. Response was that the item had been re-ordered and would be delivered as soon as possible.
Asked for definition of "as soon as possible" and said if it was not received by 28th June I wanted my money back.
Guess what - today is 28th June.
Rang again this morning to be told the Distributor had the item!!
Beware!! Kleeneze have no responsibility because they treat their Distributors as self employed.
In effect I have no Consumer Protection because of this. All I caan do is write Recorded Delivery to the Distributor to say he is in Breach of Contract and, if that fails, sue him.
As a disabled pensioner I cannot afford to lose any more money so I have lost out all round.
To reply as a company, please sign up here.