I have dealt with Stefan at KMR for a number of years.
Recently I made a major purchase and, as ever, he was very helpful and informative. They are one of the cheapest out there, but not box shifters. They care about their customers and ensure you buy the right product!
I used KMR recently for an online software purchase as they were by far the cheapest I could find. The ordering process on their website was very simple and hassle free, and any questions/enquiries I had via phone were handled quickly and hassle free. I would not hesitate to order from KMR again for my studio gear needs! Thanks to Nick and the team there, will be sure to pop in-store if I'm in the area :)
I bought a ex-dem Neve 1073DPD which had a faulty trim pot, Stefan sorted the problem out perfectly. They raise the bar as far as customer service is concerned. I for one will be going nowhere else for my purchases in future.
I've used KMR to purchase a couple of different items and they have been great to deal with on both occasions. Couldn't fault the service from either Rab or his colleagues. They are always happy to discuss my requirements and know their stuff! Both items I have ordered have been dispatched for the following day. Absolutely first class!
Order got send the same day, with effective and fast communication concerning shipping. A pity the website doesn't include an automated shipping calculator. Shipping is also rather expensive compared to some competitors, but isn't a deal breaker.
I purchased a RNP and a RNC. I received the items in just over a week and it would have been even quicker if they had the RNC available. It was a pleasure to deal with KMR and I would very happily buy from them again. Great service, excellent communication and fast delivery. Couldn't ask for a better experience.
I WAS VERY SURPRISED TO DISCOVER THAT I COULD NOT PAY ONLINE. IN MY OPINION YOU REALLY NEED TO SORT THAT OUT ASAP!!!!! THE PROCESS OF HAVING SOMEONE CALL AFTER I HAVE PLACED AN ORDER IS A WASTE OF TIME. THIS REALLY PUTS ME OFF YOUR SITE. THERE ARE SIMPLY TOO MANY OTHER LOCATIONS TO PURCHASE EQUIPMENT THAT HAVE THEIR WEB PRESENCE SORTED. THE OTHER PROBLEM IS THE LENGTH OF TIME IT TAKES TO AQUIRE THE GEAR. IT SEEM THAT YOU DO NOT STOCK CERTAIN ITEMS BUT YOU DON'T SAY HOW LONG IT WILL BE BEFORE YOU ARE ABLE TO SHIP A PARTICULAR ITEM. AGAIN, THIS IS SOMETHING YOU NEED TO SORT OUT ASAP. IT HAS REALLY LEFT A BAD TASTE WITH ME!
KMR Audiio's service is second to none. Nothing is too much trouble. Unlike other pro- audio dealers who are merely box shifters, KMR make a genuine efforts to make sure you get the product that is right for you.
Ordered from their website after a telephone enquiry. Price was very good. A glitch in the shipping costs (£100 free shipping INC. VAT) was corrected immediately after a quick phone call. Speedy dispatched. Very happy and NO problems.