Reply from KMR Audio Ltd
[REPLY]
- Reviews (11)
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- Lonsdale Joe
- East Barnet, US
- 1 Review
Great service, amazing range, unbeatable price.
I have bought pretty much ALL my studio gear in the last few years from KMR: MacPro fully installed with Logic, RME converters, Dynaudio & Avantone monitors and various leads and software. They beat EVERYONE including Digital Village on price, were a lot of fun to deal with and always help me out if I have an issue of any sort. Adrian & Stefan are the guys I usually deal with. I wouldn't go anywhere else.
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- Steve Brookfield Producer-Composer
- Exeter, GB
- 1 Review
KMR is the place to go to any day !
KMR is a fantastic Music retailer, the service is unquestionable and its based around service number 1, I had an issue with a Mixing console I bought new in November last year, the short story was, I had 3 in the space of 3 months, whilst I was between consoles being taken back to the manufacturer, KMR where like a rock for me, dealt with everything the politics etc etc and kept me working with a Soundcard of my choice "the prism Orpheus". I have to say through this period.. and "I can't stress this enough" it was evident to me, the sale wasn't the important thing and i wasn't left hanging ! the important thing was that i was looked after and catered for in whatever i need. do remember this when you are tempted with a cheaper price from a competitor, that reassurance is worth so much more when your left with faulty gear and you have sessions arranged. Fantastic company and great staff with amazing knowledge and advice.
Steve Brookfield
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- Gaetan Golembiewski
- Malmö, GB
- 1 Review
Excellent service!
I m super happy with KMR, the guys there definitely know what they are talking about and they are not trying to sell you something you don't want. On top of that they are very patient and you don't need to haggle to get a good deal.
I will definitely shop from KMR in the future, I give them a 6 out of 5.
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- PublicAttack ApS
- 2 Reviews
Best proaudio supplier :-)
Absolutely one of the best pro-audio suppliers in Europe.
- James Taylor
- 1 Review
Great Service
Excellent service from Nick for an online sale of some Lindell 500 modules. Everything arrived when he said it would, tracked all the way & they sound fantastic in the rack. Very pleased, thanks!
- Steve Dub
- 1 Review
Always prepared to make the effort .
These guys have helped me out countless times and if they can they will always get the item to you asap , even on the day in a cab if needed !! And unlike many of the other dealers they are actually interested in building a relationship with customers.
- Rod McVey
- 1 Review
Great company to deal with, like they say, buy right, buy once!
I have purchased audio equipment from KMR on several occasions. Plenty of good, informed advice available each time. Will not be the last time I use their services.
- rui veloso
- 1 Review
Embarassing...
I bought a couple of black Audient strips and forgot it needed a lunchbox.When the lunchbox came,as I ordered,I realized I was sent the API one that doesn t fit.When I asked I needed the Audient lunchbox and not the API I was told they don´t make them anymore and that I had to look in the net to try and find one.I did ask if I could send back the strips,keep the API box and buy some API strips.I had to send back the API box but had to keep the Audient strips and I still don t know if I´ll find the Audient lunchbox.If I don´t ,it should be around 800 pounds down the drain...Nice,huh?
Reply from kmraudio.com
The customer seems confused about what a Lunchbox is - this is for 500 series modules only.
We are sorry the customer purchased the wrong products, but we were only notified 60 days after he purchased them. These are non-standard items and ordered especially for him.
We will gladly offer the customer a discount on further purchases, but recommend he contacts us before purchasing to make sure he is buying the right items.
- Chris Rudall
- 1 Review
Slow, with poor communication
Having taken full payment for my order (£900), I was then informed that the compressor was not in stock (contrary to the website listing).
I was promised that they would be in stock and shipped within a week. Three weeks have passed and I still have no delivery, and only one more email to say "They will be here this week" - which also didn't materialise.
On top of this, the website fails to send emails, so I cannot even check my order, or confirm my account.
Poor and inaccurate communication, £900 out of pocket... and I'm still waiting...
Perhaps KMR if you are reading this you could let me know (honestly) when my order is likely to arrive?
Reply from kmraudio.com
We have sent emails to the customer updating him on the progress of his order, but have had no response. We are currently waiting for a response checking our emails are not finding his Junk folder.
We are hopeful to make delivery soon, and are willing to offer a partial refund for the delay.
- Peter Hansson
- 1 Review
All worked well, quick delivery and no fuzz.
No problem, go ahead. Compare prices though.
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- Martin
- CPH., DK
- 3 Reviews
