KMR Audio Ltd reviews

KMR Audio Ltd reviews

Excellent
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Review by confirmed purchaser

Outstanding pro audio sales!

Nick at kmr has come up trumps every time. Great prices and fast delivery. My go-to audio dealer.
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Superb

I have dealt with Stefan at KMR for a number of years.

Recently I made a major purchase and, as ever, he was very helpful and informative. They are one of the cheapest out there, but not box shifters. They care about their customers and ensure you buy the right product!
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Review by confirmed purchaser

Great service!

I used KMR recently for an online software purchase as they were by far the cheapest I could find. The ordering process on their website was very simple and hassle free, and any questions/enquiries I had via phone were handled quickly and hassle free. I would not hesitate to order from KMR again for my studio gear needs! Thanks to Nick and the team there, will be sure to pop in-store if I'm in the area :)
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Review by confirmed purchaser

Perfect transaction

Service and product flawless
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Review by confirmed purchaser

Great store!

Range of products is amazing, contacting them is always very personal. Just great.
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The best customer service

I bought a ex-dem Neve 1073DPD which had a faulty trim pot, Stefan sorted the problem out perfectly. They raise the bar as far as customer service is concerned. I for one will be going nowhere else for my purchases in future.
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Friendly, efficient and knowledgeable.

I've used KMR to purchase a couple of different items and they have been great to deal with on both occasions. Couldn't fault the service from either Rab or his colleagues. They are always happy to discuss my requirements and know their stuff! Both items I have ordered have been dispatched for the following day. Absolutely first class!
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Review by confirmed purchaser

Great service. Would strongly ecmmend

I needed to replace a mic shock mount and the order was handled very efficiently from start to finish - even emailing to check the price colour I wanted. I am impressed!
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Review by confirmed purchaser

Excellent and fast.

I had a very small issue (due to shipping) with the compressor I purchased. It was handled quickly and professionally.
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Review by confirmed purchaser

Very good and fast service, a little expensive shipping rates

Order got send the same day, with effective and fast communication concerning shipping. A pity the website doesn't include an automated shipping calculator. Shipping is also rather expensive compared to some competitors, but isn't a deal breaker.

Will shop here again.
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Review by confirmed purchaser

Excellent Service

I purchased a RNP and a RNC. I received the items in just over a week and it would have been even quicker if they had the RNC available. It was a pleasure to deal with KMR and I would very happily buy from them again. Great service, excellent communication and fast delivery. Couldn't ask for a better experience.
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Review by confirmed purchaser

Perfect Service - Trusted Suppliers

Perfect Service - Trusted Suppliers
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Review by confirmed purchaser

Highly recommended

Excellent service. Great communication.
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Review by confirmed purchaser

THERE ARE QUIT A FEW SHORT FALLS WITH YOUR SITE

I WAS VERY SURPRISED TO DISCOVER THAT I COULD NOT PAY ONLINE. IN MY OPINION YOU REALLY NEED TO SORT THAT OUT ASAP!!!!! THE PROCESS OF HAVING SOMEONE CALL AFTER I HAVE PLACED AN ORDER IS A WASTE OF TIME. THIS REALLY PUTS ME OFF YOUR SITE. THERE ARE SIMPLY TOO MANY OTHER LOCATIONS TO PURCHASE EQUIPMENT THAT HAVE THEIR WEB PRESENCE SORTED.
THE OTHER PROBLEM IS THE LENGTH OF TIME IT TAKES TO AQUIRE THE GEAR. IT SEEM THAT YOU DO NOT STOCK CERTAIN ITEMS BUT YOU DON'T SAY HOW LONG IT WILL BE BEFORE YOU ARE ABLE TO SHIP A PARTICULAR ITEM. AGAIN, THIS IS SOMETHING YOU NEED TO SORT OUT ASAP. IT HAS REALLY LEFT A BAD TASTE WITH ME!
kmraudio.com

Reply from kmraudio.com

We have contacted the customer to understand the problem a bit further and explain that we do offer several online payment options such as debit, credit, american express and PayPal. We have also clarified that we do indeed offer on all our product pages, an estimation of how long it will take for us to get the products that are not in stock.

The customer chose our "other payment options" and chose to pay via bank transfer which in this case took 9 days to clear before we could ship the order. Apparently an unusual error prevented the user to use online payments and we are currently investigating this highly unusual issue. Several amendments were made to the order during that time and products had to be ordered in which has contributed to the delay of the whole order.
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Review by confirmed purchaser

Speedy and helpful

Awesome will do business again!!
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Review by confirmed purchaser

Great service and price

The item I wanted was in stock, was delivered quickly, and was at the best price I could find - excellent all round!
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Superb service and pricing.

KMR Audiio's service is second to none. Nothing is too much trouble. Unlike other pro- audio dealers who are merely box shifters, KMR make a genuine efforts to make sure you get the product that is right for you.
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Review by confirmed purchaser

friendly,quick and helpful

they are a fantastic company who are willing to help you any way you can and are my idea of what a company of any size should be to its customers.
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Review by confirmed purchaser

Bang On

Quick, communicative, good price. Nothing else to ask for!
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Review by confirmed purchaser

A smooth transaction with excellent customer service

Ordered from their website after a telephone enquiry. Price was very good. A glitch in the shipping costs (£100 free shipping INC. VAT) was corrected immediately after a quick phone call. Speedy dispatched. Very happy and NO problems.

KMR AUdio

About this company

We are Europe's premiere studio supplier. Dedicated to the supply and support of the very best studio products by the leading manufacturers from around the world.

Visit KMR Audio Ltd

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