Order got send the same day, with effective and fast communication concerning shipping. A pity the website doesn't include an automated shipping calculator. Shipping is also rather expensive compared to some competitors, but isn't a deal breaker.
I purchased a RNP and a RNC. I received the items in just over a week and it would have been even quicker if they had the RNC available. It was a pleasure to deal with KMR and I would very happily buy from them again. Great service, excellent communication and fast delivery. Couldn't ask for a better experience.
I WAS VERY SURPRISED TO DISCOVER THAT I COULD NOT PAY ONLINE. IN MY OPINION YOU REALLY NEED TO SORT THAT OUT ASAP!!!!! THE PROCESS OF HAVING SOMEONE CALL AFTER I HAVE PLACED AN ORDER IS A WASTE OF TIME. THIS REALLY PUTS ME OFF YOUR SITE. THERE ARE SIMPLY TOO MANY OTHER LOCATIONS TO PURCHASE EQUIPMENT THAT HAVE THEIR WEB PRESENCE SORTED. THE OTHER PROBLEM IS THE LENGTH OF TIME IT TAKES TO AQUIRE THE GEAR. IT SEEM THAT YOU DO NOT STOCK CERTAIN ITEMS BUT YOU DON'T SAY HOW LONG IT WILL BE BEFORE YOU ARE ABLE TO SHIP A PARTICULAR ITEM. AGAIN, THIS IS SOMETHING YOU NEED TO SORT OUT ASAP. IT HAS REALLY LEFT A BAD TASTE WITH ME!
KMR Audiio's service is second to none. Nothing is too much trouble. Unlike other pro- audio dealers who are merely box shifters, KMR make a genuine efforts to make sure you get the product that is right for you.
Ordered from their website after a telephone enquiry. Price was very good. A glitch in the shipping costs (£100 free shipping INC. VAT) was corrected immediately after a quick phone call. Speedy dispatched. Very happy and NO problems.
KMR audio were very easy to deal with. The guys I spoke with on the phone really knew their stuff and were a great help. The delivery was fast and when there was a delay caused by the online payment provider sagepay, they rushed my stuff to me so it would get here in time for a recording session. It's great to deal with a company with great customer service who understand how the professional audio world works.
Rab and Nick went above and beyond to really understand my needs and help me circumnavigate the endless ocean of gear, narrowing it down to the bits that would give me the best results for my budget. At no point were they ever pushy, and they encouraged me to test-drive multiple pieces of kit until we found the ones that were perfect for my requirements. Flawless customer service - what a great company!
I bought a pair of microphones. They came extremely securely packaged and arrived quickly. I appreciated the response from KMR at each stage with a bit of information on the progress of my order. Great company. Would recommend to anybody.