KMR audio were very easy to deal with. The guys I spoke with on the phone really knew their stuff and were a great help.
The delivery was fast and when there was a delay caused by the online payment provider sagepay, they rushed my stuff to me so it would get here in time for a recording session. It's great to deal with a company with great customer service who understand how the professional audio world works.
Great company and I will use them again.
I ordered a pair of Sennheiser HD 650 headphones and they were delivered to me within a week, and I received an email both to confirm my purchase, and to confirm that my item had been dispatched.
Rab and Nick went above and beyond to really understand my needs and help me circumnavigate the endless ocean of gear, narrowing it down to the bits that would give me the best results for my budget. At no point were they ever pushy, and they encouraged me to test-drive multiple pieces of kit until we found the ones that were perfect for my requirements. Flawless customer service - what a great company!
I bought a pair of microphones. They came extremely securely packaged and arrived quickly. I appreciated the response from KMR at each stage with a bit of information on the progress of my order. Great company. Would recommend to anybody.
Great Product . Delivered before I expected .
Not run the full prog ( SD2 ) , as the Drum room isnt finished yet .
Thanks for the great service . I will probably buy the metaal Heads upgrade from yourselves . Cheers , from Rob Moseley in Stoke :)
We had some minor trouble paying due to the banks, unrelated to KMR, and they were quick to get in contact and help get payment through and the delivery sent as quickly as possible. The package arrived swiftly in perfect condition and our new mic happily resides in it's new home.
I really like KMR. I ordered some pretty tricky-to-get-hold-of items and they were very informative of the availability and did their upmost to ensure I was well informed of delivery dates and any troubles with suppliers. Great site for buying quality high-end audio equipment.
I ordered my Sibelius upgrade. KMR kept in touch letting me know the status of my order and the proposed delivery date. True to their word, delivery happened when they said. I couldn't have asked for better service. Will definitely use KMR again in the future.
Top quality service from start to finish with KMR audio - within half an hour of placing the order online I had a sales assistant contact me by email to confirm the details and the best time for delivery. I had to change a few details last minute and this was no problem, he called me personally so we could work out what would work best.
Equipment came excellently packaged and on time - can't find any reason to complain!
Placed order online and received instant notification and communication from one of their sales reps to confirm the order. All round great communication and service! Received dispatch notification and simple, straightforward link to courier tracking which was updated regularly and accurately. Item arrived safe and sound next day! Highly Recommended! As simple and as organised as shopping online should be!
Have been helpful and knowledgable regarding pro and home audio since I first came across them in 2007 until now. Couldn't recommend enough. Ali, Transmission Recording Studios.
We have used many pro audio dealers in the past including the so called 'big' ones like DV and honestly they don't come close to KMR.
KMR have the best customer service you'll find anywhere, extremely knowledgeable and they go out of their way to get genuinely the best gear in stock regardless of its branding and hype. They also deal direct with smaller manufacturers like Cartek meaning any feedback on items you test before purchase actually gets fed back to the creators rather than getting lost in an email system somewhere. Importantly KMR have always been extremely helpful in providing temporary solutions for us while we have been waiting for orders to arrive, or for example when our 500 series box was recalled by the manufacturer. Their help in lending us temporary preamps allowed us to keep the studio running despite not having our normal recording gear.
To this day I've never been in to the store and not been shown something brilliant that Id not seen before, and I very much trust the advise I get given by any member of the KMR team. Stephan Pope (sales manager) in particular has been instrumental in advising us on gear and clever ways of expanding our studio within the space we have, and I can honestly say I will not be using any other pro audio dealer other than KMR in the future.
MG - SilverHammer Productions Ltd
Being a foreign customer (Italy), I only had long-distance contacts with them and I always placed on-line orders. Nevertheless, I always found competence, kindness, a lot patience an a friendly approach to my info requests, great flexibility to manage payments and shipments. The gears selection is very attentive and it is representative of the top on woldwide market. You can't find cheap/consumer products there, and even the less expensive items on their on-line store are carefully selected to result the most professional choice in their range.
Yet, the prices are very competitive. I've made at KMR some of the most relevant purchases for my studio, and they beated any other competitor in Europe and in my country too.
I've bought many products over the years with KMR and what stands out for me is there knowledge of the industry, what other producers and studios are using, what they're not using and what they should be using (e.g. something like 'Clasp'). When I've wanted to try something out they've been great at sourcing it for me. When something has broken such has my API 5500 they were able to fix it in house, tell me what went wrong and why. They've been on the cutting edge of new gear and promoting products that are truly great and that you won't see in many other places. These are the reasons I keep coming back again and again to make studio purchases
KMR's no-nonsense approach is refreshing, you get piece of mind and great advice without imparting hard earned cash on wasted gear that will only gather dust. I also like their friendly non-patronising manner and found them a pleasure to deal with.
When you're buying pro audio gear, you want pro audio people. They know the gear inside-out and understand what real service is. Easy to reach by telephone and email and a total pleasure to deal with when you do. KMR Audio are those people. In my experience, they're the best in Europe. I'll be doing a lot more shopping with them!
I have ordered a few items now with KMR and have always found the experience a pleasure. I find the website easy to find things and if I do need to pick up the phone, I can be assured that I get someone on the other end who knows what they are talking about . Would definitely recommend them.
KMR are a well respected audio distributor and retailer which have earned their stable reputation over the years through their exemplary service and attention to customer care.
I have only dealt with KMR Audio online and via telephone, however they have been extremely helpful providing advice on gear and all transactions went very smoothly. They look to sell you the gear that's right for you and only sell what they believe is decent equipment. They have one of the largest ranges of high end gear in the UK and overall are a fantastic company I hope to continue to use.
KMR are simply brilliant, there catalogue of equipment is exceptional and they seem to really care about getting you exactly what you need in your studio. Honestly I couldn't recommend them enough. I will definitely be returning many many times in the future, great companies think this need support to stop the likes of Thomman taking over completely.
I found KMR after much digging through google for a seller that accepts PayPal and after a few purchases have found that the after sales service is perfect, the returns system faultless and the best part is that you can talk to someone in the know right away over the phone.
It's much better to pay a little extra to support 'real' suppliers like this or we'll all end up trapped in a box shifters telephone help system!!!
I have bought pretty much ALL my studio gear in the last few years from KMR: MacPro fully installed with Logic, RME converters, Dynaudio & Avantone monitors and various leads and software. They beat EVERYONE including Digital Village on price, were a lot of fun to deal with and always help me out if I have an issue of any sort. Adrian & Stefan are the guys I usually deal with. I wouldn't go anywhere else.
KMR is a fantastic Music retailer, the service is unquestionable and its based around service number 1, I had an issue with a Mixing console I bought new in November last year, the short story was, I had 3 in the space of 3 months, whilst I was between consoles being taken back to the manufacturer, KMR where like a rock for me, dealt with everything the politics etc etc and kept me working with a Soundcard of my choice "the prism Orpheus". I have to say through this period.. and "I can't stress this enough" it was evident to me, the sale wasn't the important thing and i wasn't left hanging ! the important thing was that i was looked after and catered for in whatever i need. do remember this when you are tempted with a cheaper price from a competitor, that reassurance is worth so much more when your left with faulty gear and you have sessions arranged. Fantastic company and great staff with amazing knowledge and advice.
I m super happy with KMR, the guys there definitely know what they are talking about and they are not trying to sell you something you don't want. On top of that they are very patient and you don't need to haggle to get a good deal.
I will definitely shop from KMR in the future, I give them a 6 out of 5.
These guys have helped me out countless times and if they can they will always get the item to you asap , even on the day in a cab if needed !! And unlike many of the other dealers they are actually interested in building a relationship with customers.
I have purchased audio equipment from KMR on several occasions. Plenty of good, informed advice available each time. Will not be the last time I use their services.
To reply as a company, please log in to your business account.