Ordered a little swim suit for my wee boy and the package arrived within 2 days. I received confirmation and postage details so kept up to date at all times which is always reassuring when ordering off a website you haven't used before.
When the package arrived although it the package had the right name & address but they had put in another persons order by mistake.
I phoned them about this straight away and they sincerely apologized about this and informed that they would send out the correct package and asked if they included a return postage paid envelope if I could send back the incorrect item - which I did.
My correct item (which was great) arrived in 2 days so no harm done at all.
Very impressed with the customer service and most places today care very little about their customers.
Well Done Konfidence.
I bought a baby warma from this company as I was taking my 6wk old baby to swim lessons. The suit is a wetsuit material that is very easy to put on.
I needed the order very quickly and they offer next day delivery for orders before 1pm. It was after 1pm when I noticed the website so I gave them a call using the number of the website. I was able to order my order over the phone and it did arrive the next day. The girl who took my order was lovely and was able to explain the different sizes etc to me.
I will use this site again for when I need a larger size and would recommend this to everyone.
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