I Paid for an Xbox Gold subscription to be supplied by e-mail within 15 mins of payment. After paying I had to go online to get a message saying it was out of stock and would have to wait 72 hours. After a week still no progress so tried to contact them and left messages on their site with absolutely no response. I have now contacted my credit card to try and get my money back.
As many others have, I saw Kumbaso was the cheapest for an Xbox live 12 month subscription, so I jumped on it. Several emails due to not getting my product and received no response. Tried to email again and the email was returned to sender. Tried going to their site and google says it doesn't exist. It sure existed when it took my money! Now I have to contact my bank and report this. - edit - I contacted my bank and what usually takes 4-5 days to investigate, took them not even 15 minutes, and they reimbursed me. I recommend anyone waiting to do the same before it's too late to do anything.
This company sucks, no response from them, left VM and numerous emails. No one ever answers the phone. As of today its been 4 days without a peep. Same as other reviews, 3 emails sent with promise for a code, this is for a xbox360 gold live.
I ordered it on November 24 and its is now December 4. I waited awhile to write this because I kept seeing reviews that said the download arrived later and that would be ok for the slight discount but Im not getting responses and its a week longer than they said the maximum amount of time it would be.
I was browsing the net on 16th November, and I had seen Kumbaso was on the Google ad. So I clicked on it and proceeded to order the Battlefield 4 PC code. After the order the first email said the item is not in stock BUT it clearly stated the item was in stock on their website. Then later I got the download file where the code was supposed to be BUT still in the code file it said 'Your activation code will be sent within 15 minutes if in stock, otherwise it will take up to 24-72 business hours to get it. Therefore, if in the next email you don't see your code, that means you will get it a bit later. Thank you.'
It has been 2 weeks and still no email with the code.
STAY AWAY FROM THESE SCAMMERS! They will take the payment and send you nothing.
I deeply regret buying from this worthless company as other retail giants have the BF4 code for the same price now!!
I ordered the Civ 5: Brave New World expansion and was billed on November 19, 2013. I did not receive the game for the "customary" 72 hours, and I have been in constant e-mail contact with them to this day. This email contact has been one-sided, however, because they never respond to me. I still have not received any kind of product that I have been charged for. Do not use them. They are never available to help you, and most purchases go without delivering the product. DO NOT USE!
I ordered a xbox360 live 12 months gold membership for $44.99. My order in their website also says grand total 44.99. They send me a invoice for 29.99 GBP and charged $48.62 on my credit card. I received no code. they send me some text file three times keep saying if you don't receive the code in 15 minutes you will receive it in 48 to 72 hours. I send message from their website three times with no reply. First of all they charged me more than I agreed upon, then no code for two days, no communication either. I filed a dispute with my credit card and got my money back. Never again I will order from then. Hope you are reading this before ordering
It's been 192 business hours (13 regular days) since I placed an order for a BF4 key for $44. Its been five more business days than their automated text file said it would take and I have yet to receive any messages from them. I've tried numerous methods of contact and nobody seems to care enough to reply. The return has been pending since the 14th of November. Been trying to be nice about it and give them time to reply but it seems like the only way to get any response from them is going to be by filing a dispute claim with my credit card.
If you're thinking of purchasing anything from them I'd strongly advise you against it. Prior to the purchase, nowhere on their site did it say you'd have to wait up to 72 hours (it's been 192 business hours for me and still no cdkey or return). They don't reply to your emails or your messages and never seem to be online to chat with. Definitely not worth the hassle of wondering when you're going to get what you paid for.
I ordered battlefield 4 at a bargain price £29.99 on November 20th . I read a few reviews before and even more after I ordered the game. I got the instructions and the .txt readfile saying they'll will send the key later. Everyday since then I have checked their website if they were online and my emails. I sent one email saying I'll ask for a refund if it doesn't arrive after their estimated time 1-3 days. Still no replies. It would save me the worrying to just buy my game for the actual price.
If Kumbaso.com is reading this: can you hire someone to reply to the emails at least? I'd be less worried if there was someone I could communicate with.
Ordered a key for BF4 on a Friday night. Got an email with a link to a text file that told me to wait for another email with my key. Second email comes, tells me to wait 24-72 business hours. I wait.. and wait.. and wait.. no key. No reply to emails. It's been a week since I ordered and nothing. Disputing charge with credit card company for a refund. Save yourself the hassle and buy somewhere else, this company will NOT deliver.
Don't use this site! I ordered FIFA 14 from them, and all i got was an email saying it would arrive in 48-72 hours. It has been over two weeks and i still have no download code, they wont even reply to me! Don't use this website, complete scammers
I bought Battlefield 4 five days ago and I still haven't received a download code. This site informs you that you can expect download codes for digital downloads via Steam/Origin about 24-72 business hours AFTER putting money down for the product. This is the only online store I've shopped from that delays a digital download code for this period of time and it's done for no clear justifiable reason. The kicker is that on Kumbaso.com, my order status shows my order is complete and lets me "download files"... which turns out to be a .txt file stating that I'll get a product code in the e-mail. I did get an e-mail back from them earlier in the week which turned out to be nothing more than ANOTHER .txt file saying I'd receive ANOTHER e-mail with the product code. Numerous attempts to contact Kumbaso via e-mail about this issue have gone without response and if it persists any longer, I will be contacting my bank.
EDIT (27/11/2013): I have not received a code or a refund from Kumbaso.com with regards to my purchase and have alerted the Better Business Bureau. Their WHOIS Information (http://who.godaddy.com/whois.aspx?domain=kumbaso.com&prog_id=GoDaddy) is riddled with hidden information and proxies. This organization is not legitimate and all efforts to terminate their operation should be utilized.
Decided to buy a BF4 download code, googled it and cheapest price came back as Kumbaso.com. When buying a download code I'm used to receiving it either straight away or at least within a couple of hours. Panic set in when I got the email saying thanks for the money you'll get your code within 72 hours. To me it read a lot like "sucker". Foolishly only then did I decide to read the company reviews, something I normally do before making a purchase from a new online company. My heart fell, so many poor reviews all telling the same tale of the thank you 72hours email. Most did say be patient, so all was not lost. I emailed a few times, getting one line responses. I was thinking this could get strung out for as long as Kumbaso wants. I paid by debit card, so was unsure if I would see either the game or money again. However I got my game code along with the first expansion pack within 48hours, so all good. I think the potential wait time should be explained up front on the website, so everyone can make an informed decision, rather than the shock of the email. It's up to you if the wait is worth the saving you will make buying here. Know you will get your game, after a short wait. Would I buy here again? Probably, now I know they are reliable and only if the cost saving was high enough to justify the wait time.
I bought a copy of Battlefield 4 from Kumbaso after they turned up with the lowest advertised price ($44.99 USD), only to receive a series of emails with .txt attachments saying my CD key may take 24-72 business hours. This was not stated ANYWHERE on their website, and I was definitely led to believe the CD key would be provided immediately as it has been with every other online retailer I have EVER dealt with. Not to mention this seems like a shady and insecure method.
Then, I look at my credit card activity only to find I was charged 29.99 GBP which, with exchange rates, came out to $48.38 plus my CC company charging a $1.45 foreign transaction fee! So, it came out to $49.83, which means I could have just gotten the game immediately from a reputable retailer for $49.99!
After attempting three times to contact the seller, once by their website and twice by firstname.lastname@example.org and hearing NO response at all, I have issued a dispute on the credit card payment. I just hope I get a swift refund and can help others avoid dealing with this shady business in the future.
I ordered BF3 and received in about 24 hours last year. I gave it a shot with BF4 and now I am still waiting for the product key after 4 days. If I cannot get the key I would rather get a refund and buy the game elsewhere. I have gotten no response from my emails. I would rather not have to get a refund through my bank. I recommend buying your games elsewhere.
I placed an order for bf4 a week before I received my key. I got impatient, and demanded a refund after a week not getting it. Literally a minute later I get my key. I just don't know what to say lol. Thanks though. Totally legit, just be patient even though I got impatient which got me my key.