NIGHTMARE!

My mum brought 2 pairs of leggings from lavish alice as advertised in a national newspaper, when the leggings arrived they were not true to size at all, my mum is a size 12 so she picked medium/large, they were far too small, so we returned them(Lavishalice is a great website if your no bigger than a size 10!) then we discovered that they had taken 2 payments from us, we emailed them but they denied it outright. we went to our bank who confirmed they did take 2 payments from us and the bank will contact lavishalice for our money back, (which we did recieve 3 days later) the replies we got from customer service were very short and sharp, not even an apology from them through this whole situation.