llimport reviews

llimport reviews

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6.1
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Decent bike, terrible company!

The bike was delivered quick but was assembled poorly as it wouldn't start properly and wouldn't idle when it did start. I called in the fault as soon as it was discovered, and was basically I was told that I was an idiot and I wasn't doing it right, I should still register the vehicle because riding it would sort out the issue. Who advises riding a faulty bike? Learner legal do! They just wanted me to register it so I couldn't send the whole thing back and ask for a new one. I had to get the bike running at my own expense because I then found out that learner legal's warranty is completely useless, the stipulations are so strict I find it hard to imagine that anyone could ever claim on it. The woman that answers the phone for them is without doubt the rudest most unprofessional person I have ever dealt with. Basically as soon as they had my money, I was treated like dirt. I really would NOT recommend them. Spend a few more quid and use a local dealer. I was glad when the warranty expired as it means I don't have to attempt to deal with them any more.
This is the second time I have posted this review as the first one was contested while I was away and I didn't respond in time. I will respond this time.
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Good money saving moped

Where do I start! I’ve wanted a little moped for years! Parents never wanted me to get one when I lived at home! So now I’ve moved out it was time to rebel! It looks good, saves me BIG money on fuel compared to my car and that’s only a little 1.2 Corsa! I have told my mates about this company and a couple decided to buy the exact same moped in a different colour!
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Happy with my new scooter

I purchased from this website last year and it has been an overall good purchase. It was cheap, delivered within the time stated and I have followed the instructions so nothing has gone wrong.

My scooter didn’t come with a number plate as I thought it would, so a quick trip to Halfords was needed, but this was my error and it does mean you are the first owner of the bike unlike some websites where they are ‘pre-registered’. The free lock was a nice idea as it saved me buying one.
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charge you twice the price for next day delivery then say its only an estimate

Bought a bike off these guys a couple of weeks ago and paid more than double the advertised delivery cost (£166.83) for a next day delivery as I had the Friday off work and was going to a wedding on the Saturday, leaving early morning.

Of course the bike did not arrive on the Friday, several unacceptable excuses were given (at 9am it was little more than 4 hours drive from my home but they still did not get it there that day)

When I complained they told me (after 2 weeks and 4 emails) that the delivery was "just an estimate" and that they would not be refunding the extra amount I had paid for a next day delivery service.
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Excellent company

Very efficient and trustworthy company. Pleasure doing business with and look forward to dealing with again. Thank you for being helpful. 10 /10 would recommend learner legal.
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Quick delivery, poor customer relations

Paid for a 125 geared bike, promptly delivered, looks good for the money spent, that is where the good points stop. When you buy from new you expect the documentation to come with it or be sent out promptly, 4 days later I'm still waiting for the docs so I can register the bike with the D.V.L.A. What is it with the woman who answers the phone, I think she must lose the company 10% simply by the way she answers the phone, then she doesn't speak to you, she will be silent until you speak. Seriously if I was her boss I would retrain her. Day 4 after bike delivery and still no docs !!
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great service

i contacted the office via email as the clip on the front mud guard had broken off and ive only had my bike 2 months. I got a quick response asking for a photo. I sent two photos and again a very quick response saying the replacement clip would be sent out on Tuesday. well to my surprise it actually arrived on Tuesday. very good service no complaints from me. happy with my little chugger and happy with after sales service, for me spot on!!!!

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Happy Customer

Was on the look out for cheap transport as got a new job and no buses that early in the morning so decide to go for a scooter bought it for just £499 it was delivered all ok.
To be honest I concern about what I was going to get for £500 it was great.
Had the scooter for seven months now just one service need guy at shop said it was good for the money and nothing to worry about.
It seems to do more miles to gallon now than when I first got it.
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DO NOT BUY YOUR BIKE FROM LEARNER LEGAL

I bought my brand new bike from Learner Legal 5 weeks ago, very polite on the phone before i bought my bike, i went on a monday to buy my bike and was told i would be delivered on Tue, about 9pm on monday night it was delivered, i couldnt really see it in the dark, and put it in the garage, when i went to look at it on Tuesday the paint fron the bottom panel had pealed off, leaving the white fibreglass exposed, it has taken me 20 phonecalls, they keep promising me they will put on a new panel, and told me they would be there on Tuesday with a man to fix the panel, he did not arrive, i got a text it would be done on thursday, i waited all day nobody turned up, the lady i spoke to just hangs up on me, and will not answer the phone when i call,she is so rude as soon as i say my name she hangs up, when i phone back she does not answer, Learner Legal has only one phone number, no head office, you cannot speak to anybody but her, and she is so rude, i have never got angry or sworn at her, but she does not want to help, i paid £725 for my bike, and it had only done 1 mile when all the paint peeled, i have been told to sort it out myself, if it breaks down they would not want to know, the warrenty means nothing to them, she just hangs up on me, buy your bike from anyone, but not from learner Legal, they take your money and if you have a problem they dont want to help, i have never experianced such bad customer service, i am now left with a bike with all the paint peeled off a big crack in the panel, and have to fix it myself, ( if i could turn back time)the woman should getr some customer service lessons , and for rudeness NIL POINTS this is now 4 weeks later, my bike is still not working i have pushed it more than ridden it, Learner Legal now has had my bike for over a week they will not speak to me on the phone they hang up on me every time i ring, they have my money and my bike, i have to go to court to sort this out, buy anywhere but not in Portsmouth NEW UPDATE
Learner Legal pickup up my bike from garage where it was being fixed, they gave me £600 for it, and i paid £725, i also registered it £50.00 and they will not return mt Tax disc which i paid for, i have written to the director of the company but hace had no reply, please do not buy from them.
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Good service and quick delivery

I bought a 50cc scooter from this company but through eBay not the website. Was delivered on time within 48 hours and as described (already assembled but needed to register it as it was brand new). Have since recommended to friends and colleagues.

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